Landscape Designer, enthusiastic team player and skilled multi-tasker with a passion for gardening and floral design. Passionate about beautiful and flourishing outdoor spaces. Dedicated to collaborating with clients to create functional and atmospheric landscapes for their homes and businesses.
Resolved customer questions, issues and complaints. Developed rapport with the customer base by handling difficult issues with professionalism. Recommended changes to existing methods to increase the accuracy, efficiency and responsiveness of the customer service department. Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction. Effectively communicated with team members to maintain clearly defined expectations. Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences. Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Designed electronic file systems and maintained electronic and paper files. Maintained the front desk and reception area in a neat and organized fashion. Served as central point of contact for all outside vendors needing to gain access to the department. Planned meetings and prepared conference rooms. Wrote reports and correspondence from dictation and handwritten notes. Dispersed incoming mail to correct recipients throughout the office. Made copies, sent faxes and handled all incoming and outgoing correspondence. Organized files, developed spreadsheets, faxed reports and scanned documents.Managed the day-to-day calendar for the company's senior director. Properly routed agreements, contracts and invoices through the signature process. Received and distributed faxes and mail in a timely manner. Received and screened a high volume of internal and external communications, including email and mail. Cooperated with Medicare, Medicaid and private insurance providers to resolve billing issues. Managed daily office operations and maintenance of equipment. Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists. Trained new quality customer service representatives.
Managed morning rush of over 40 customers daily with efficient, levelheaded customer service. Adhered to recipe and presentation standards for specialty coffee drinks. Managed team members, including scheduling, training and conflict resolution. Resolved customer disputes with tact and professionalism. Updated menu with daily offerings and specials, using personalized artistic touches. Correctly followed all health, safety and sanitation guidelines. Greeted guests with a pleasant smile and superior customer service. Greeted and connected with every customer, recommending drinks and pastries. Maintained the highest standards of conduct and service. Managed inventory by establishing and adjusting ordering parameters, forecasting usage and controlling waste. Maintained clean and organized workspace, enabling coworkers to locate resources and product. Maintained calm demeanor during high-volume periods and special events. Monitored cafe for seating availability, safety and well being of guests. Arranged merchandise in innovative and eye-catching displays. Cleaned equipment, disposed of waste, closed registers and carried out other closing duties. Protected store assets and facilities by ensuring compliance with company policies and procedures. Supported store manager with recruiting, interviewing and hiring baristas. Accepted payment from customers and made change as necessary. Assisted co-workers. Checked patrons' identification to ensure that they met minimum age requirements for consumption of alcoholic beverages. Checked the quantity and quality of received products. Cleaned and maintained the beverage area, display cases, equipment, and order transaction area. Cleaned and prepared various foods for cooking or serving. Cleaned bars, work areas, and tables.
Designed retaining walls, fences, planters, rock gardens, ponds, pools and irrigation systems in accordance with client specifications. Arranged shrubs, trees and flowers to create particular landscape effects. Organized and entered field data into VectorWorks. Acted as a liaison between the company owner and all outside companies, boards and committees. Designed landscape plans, elevations, and 3D perspective views and material boards for both in-house review and presentation to the client. Programmed client's need from schematic design to the construction document phase and installation. Created professional presentations to creatively communicate design intent and direction. Participated in plant selection and documentation of the specifications. Maintained accurate specifications for each project. Ensured that the project vision and design intent were reflected. Visited home sites when necessary to assess and fulfill customer needs. Reviewed project costs, budgets and adherence to schedules.
Work under specific, set deadlines
Use computers and hand drawings to design residential, business, and college gardens
Work on / oversee projects to assure correct implementation
Install landscape plans including plant, hardscape, and irrigation installations
Consistently lift 50 plus pounds for installation and construction purposes
Knowledgeable in weed and pest eradication for sustainable horticulture
Minor in Landscape Design
Horticulture, Landscape Design, Office Skills, Cash handling, Able to lift 50 pounds, Shipping and receiving, Professional and friendly, Careful and active listener, Multi-tasking.
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