medical secretary resume example with 20+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
:
Professional Summary
Capable at handling all medical administrative needs for busy medical practice. Knowledgeable about managing charts, forms and payments. Well-organized and proactive with good judgment and multitasking skills. Versatile Administrative professional well-versed in healthcare practices, compliance standards and operations. Excellent problem-solver and clear communicator with positive and upbeat personality.
Skills
Patient chart documentation
Patient-focused care
Seasoned in medical clinical procedures
Pre- and post-surgical care
Managing deadlines
Analytical thinking
Appointment scheduling
Schedule and calendar management
Physician assistance
Specimen collection and processing
Critical thinking proficiency
Work History
Medical Secretary, 04/2014 to 05/2019 Good Shepherd Hospice – Oklahoma City, OK,
Communicated with outside facilities for scheduling tests or surgeries
Reviewed and maintained charts to ensure completeness and EMR guidelines
Followed-up and documented patients' condition after surgery or other invasive procedures
Escorted patient from waiting area to triage area, ranging from patients with full to limited mobility
Verified or obtained referral numbers or authorizations for upcoming appointments
Reviewed initial vital signs evaluations and lab specimens
Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing
Completed and filed financial documentation for accounting purposes
Maintained office supplies inventory by checking stock and ordering new supplies as needed
Completed skilled administrative work to support all office staff and operational requirements
Coordinated patient scheduling, check-in, check-out and payments for billing
Kept detailed records of office inventories and placed orders for more supplies
Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments
Organized patient files and streamlined operations to improve efficiency
Located, checked in and pulled medical records for patient appointments and incomplete charts
Coordinated front office duties, including customer service, patient scheduling and billing
Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments
Organized paperwork such as charts and reports for office and patient needs
Received, recorded and addressed incoming and outgoing communication via telephone and email
Maintained current and accurate medical records for over 1000 patients
Verified insurance benefits or eligibility and documented in EHR system
Collaborated with assistants and doctors to prepare and set up rooms with adequate supplies and equipment
Managed all administrative needs of urology practice
Props Assistant, 06/2009 to 12/2013 At Home Stores Llc – Dedham, MA,
Drove vehicles to deliver products and picked-up rejected or defective materials for return
Used physical logs to accurately track item movements
Kept warehouse clean and organized to maximize team efficiency and productivity
Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors to obtain replacements or refunds
Documented warehouse stock each week and reported inventory totals to Property Master
Alerted supervisors and coworkers of hazards and other issues for quick resolutions
Disconnected and reconstructed furniture by removing headboards from bed frames, unscrewing mirrors from dressers
Coordinated daily work strategies, following oral and written instructions to properly move and ship products
Recorded information, shortages and discrepancies to keep records current and accurate
Informed purchasing team of missing or damaged items immediately when unloading and receiving
Store Director, 08/2008 to 03/2009 Portland General Electric – Madras, OR,
Achieved consistent budget targets with optimal expense controls and elimination of unnecessary waste
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs
Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency
Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success
Protected store from loss or theft by setting and enforcing clear security policies
Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands
Minimized on-site cash with frequent deposits and high accuracy in predicting operations
Identified current and future trends that appeal to consumers
Ensured merchandise was clean and ready to be displayed and approved contracts with vendors
Analyzed operating and financial statements for profitability ratios
Oversaw and improved deliveries
Promoted positive customer experience through day-to-day supervision
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service
Enhanced and redefined organizational structure to maintain company's competitive edge across territories
Scheduled employees for shifts, taking into account customer traffic and employee strengths
Senior Claims Adjuster , 01/1998 to 08/2008 Farmers Insurance Group – City, STATE,
Consulted police and hospital records when needed
Examined photographs and statements
Investigated and processed auto insurance claims for policyholders
Interviewed claimants and witnesses to gather factual information
Investigated properties to determine extent of damage and estimate repair costs
Maintained suspicious claims database and prepared reports monthly for supervisors
Synthesized data into comprehensive quarterly written reports for management
Evaluated all evidence with ultimate goal of creating positive outcomes for client's claims
Reviewed new files to determine current status of injury claim and to develop plan of action
Testified on behalf of agency as part of criminal and civic proceedings
Reviewed and analyzed suspicious and potentially fraudulent insurance claims
Collaborated with claims department and industry anti-fraud organizations to resolve claims
Investigated legal issues pertaining to bodily injury claims
Conducted comprehensive interviews of witnesses and claimants to gather facts and information
Conducted day-to-day administrative tasks to maintain information files and process paperwork
Negotiated bodily injury settlement agreements to resolve disputes
Maintained contact with claimants and attorneys to determine treatment status
Reviewed police reports, medical treatment records, medical bills, or physical property damage to determine extent of liability
Examined claims forms and other records to determine insurance coverage
Analyzed information gathered by investigation and report findings and recommendations
Investigated and assessed damage to property and reviewed property damage estimates
Education
Bachelor of Arts: History, Expected in 06/1998 to California State University - Northridge - Northridge, CA, GPA:
Associate of Arts: History, Expected in 06/1994 to El Camino College - Torrance, CA GPA:
High School Diploma: , Expected in 05/1989 to St. Bernard Catholic High School - Playa Del Rey, CA, GPA:
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