Capable Medical Secretary adept at handling all medical administrative needs for a busy medical practice. Knowledgeable about managing charts, forms and payments. Well-organized and proactive with good judgment and multitasking skills.
Skills
Scheduling
Appointment Setting
Telephonic Customer Support
Insurance Verification
Leadership
Collaboration
Customer Service
Teambuilding
Supervision
Organization and Time management
Work History
Medical Secretary, 12/2019 to 10/2020 Polaris Spine And Neurosurgery Center – Mcallen, TX,
Successfully scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
Organized paperwork such as charts and reports for office and patient needs.
Coordinated front office duties, including customer service, patient scheduling and billing.
Received, recorded and addressed incoming and outgoing communication via telephone and email.
Located, checked in and pulled medical records for patient appointments and incomplete charts.
Enhanced office efficiency by handling 50+ callers per day.
Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
Organized patient files and streamlined operations to improve efficiency.
Maintained current and accurate medical records for over 200 patients.
Managed master calendar and scheduled appointments for 5 providers based on optimal patient loads and clinician availability.
Coordinated patient scheduling, check-in, check-out and payments for billing.
Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
Barista , 04/2019 to 05/2020 Landry's – Sand City, CA,
Maintained supply levels in counter and customer areas to meet typical demands.
Recommended products based on solid understanding of individual customer needs and preferences.
Provided in-depth information to customers on beverage preparation and offered samples of latest brews.
Developed and demonstrated skillful and creative latte art to engage customers.
Controlled line and crowd with quick, efficient service.
Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Prioritized drink requests while managing interruptions.
Engendered customer loyalty by remembering personal preferences and allergy information.
Maintained regular and consistent attendance and punctuality.
Trained new team members with positive reinforcement and respectful, encouraging coaching.
Learned every menu preparation and numerous off-label drinks to meet all customer needs.
Created original artwork for specials board display daily.
Cleaned counters, machines, utensils and seating areas daily.
Constantly expanded personal knowledge of coffee styles and varieties.
Head Cashier , 08/2016 to 05/2019 Total Wine – City, State,
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Performed store opening, closing and shift change actions, including completing accurate shift change logs, to keep operations efficient and current.
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Monitored self-checkout systems and provided assistance or intervention where required.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Built effective training and coaching strategies to optimize team performance.
Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Reviewed and resolved differences between accounting information and cash drawer.
Analyzed purchases for signs of fraud.
Directed team of 25 cashiers to maximize performance and deliver exceptional service to every customer.
Trained in the paint department, customer service, and internet orders and provided back-up coverage to provide customers with optimal support.
Received and processed customer payments.
Assisted customers by answering questions and fulfilling requests.
Mentored new team members on POS system operation, customer service strategies and sales goals.
Increased customer loyalty and retention.
Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
Displayed new stock and rotated existing products.
Helped management develop employee improvement plans to motivate team members to higher levels of performance, skill and efficiency.
Education
No Degree: General Studies, Expected in St. Charles Community College - Cottleville, MO , GPA:
High School Diploma: , Expected in 05/2016 Emil E. Holt Sr. High School - Wentzville, MO GPA:
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