Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Capable Medical Secretary adept at handling all medical administrative needs for a busy medical practice. Knowledgeable about managing charts, forms and payments. Well-organized and proactive with good judgment and multitasking skills.

  • Scheduling
  • Appointment Setting
  • Telephonic Customer Support
  • Insurance Verification
  • Leadership
  • Collaboration
  • Customer Service
  • Teambuilding
  • Supervision
  • Organization and Time management
Work History
Medical Secretary, 12/2019 to 10/2020
Polaris Spine And Neurosurgery CenterMcallen, TX,
  • Successfully scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Coordinated front office duties, including customer service, patient scheduling and billing.
  • Received, recorded and addressed incoming and outgoing communication via telephone and email.
  • Located, checked in and pulled medical records for patient appointments and incomplete charts.
  • Enhanced office efficiency by handling 50+ callers per day.
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
  • Organized patient files and streamlined operations to improve efficiency.
  • Maintained current and accurate medical records for over 200 patients.
  • Managed master calendar and scheduled appointments for 5 providers based on optimal patient loads and clinician availability.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
Barista , 04/2019 to 05/2020
Landry'sSand City, CA,
  • Maintained supply levels in counter and customer areas to meet typical demands.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Provided in-depth information to customers on beverage preparation and offered samples of latest brews.
  • Developed and demonstrated skillful and creative latte art to engage customers.
  • Controlled line and crowd with quick, efficient service.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Prioritized drink requests while managing interruptions.
  • Engendered customer loyalty by remembering personal preferences and allergy information.
  • Maintained regular and consistent attendance and punctuality.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Learned every menu preparation and numerous off-label drinks to meet all customer needs.
  • Created original artwork for specials board display daily.
  • Cleaned counters, machines, utensils and seating areas daily.
  • Constantly expanded personal knowledge of coffee styles and varieties.
Head Cashier , 08/2016 to 05/2019
Total WineCity, State,
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Performed store opening, closing and shift change actions, including completing accurate shift change logs, to keep operations efficient and current.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Built effective training and coaching strategies to optimize team performance.
  • Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Analyzed purchases for signs of fraud.
  • Directed team of 25 cashiers to maximize performance and deliver exceptional service to every customer.
  • Trained in the paint department, customer service, and internet orders and provided back-up coverage to provide customers with optimal support.
  • Received and processed customer payments.
  • Assisted customers by answering questions and fulfilling requests.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Increased customer loyalty and retention.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Displayed new stock and rotated existing products.
  • Helped management develop employee improvement plans to motivate team members to higher levels of performance, skill and efficiency.
No Degree: General Studies, Expected in
St. Charles Community College - Cottleville, MO ,
High School Diploma: , Expected in 05/2016
Emil E. Holt Sr. High School - Wentzville, MO

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School Attended

  • St. Charles Community College
  • Emil E. Holt Sr. High School

Job Titles Held:

  • Medical Secretary
  • Barista
  • Head Cashier


  • No Degree
  • High School Diploma

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