- Montgomery Street, San Francisco, CA 94105
- Home: (555) 432-1000
- Cell:
- resumesample@example.com
Capable Medical Secretary adept at handling all medical administrative needs for a busy medical practice. Knowledgeable about managing charts, forms and payments. Well-organized and proactive with good judgment and multitasking skills.
- Scheduling
- Appointment Setting
- Telephonic Customer Support
- Insurance Verification
- Leadership
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- Collaboration
- Customer Service
- Teambuilding
- Supervision
- Organization and Time management
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Medical Secretary, 12/2019 to 10/2020
Polaris Spine And Neurosurgery Center – Mcallen, TX,
- Successfully scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
- Organized paperwork such as charts and reports for office and patient needs.
- Coordinated front office duties, including customer service, patient scheduling and billing.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Located, checked in and pulled medical records for patient appointments and incomplete charts.
- Enhanced office efficiency by handling 50+ callers per day.
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Organized patient files and streamlined operations to improve efficiency.
- Maintained current and accurate medical records for over 200 patients.
- Managed master calendar and scheduled appointments for 5 providers based on optimal patient loads and clinician availability.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
Barista , 04/2019 to 05/2020
Landry's – Sand City, CA,
- Maintained supply levels in counter and customer areas to meet typical demands.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Provided in-depth information to customers on beverage preparation and offered samples of latest brews.
- Developed and demonstrated skillful and creative latte art to engage customers.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Prioritized drink requests while managing interruptions.
- Engendered customer loyalty by remembering personal preferences and allergy information.
- Maintained regular and consistent attendance and punctuality.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Learned every menu preparation and numerous off-label drinks to meet all customer needs.
- Created original artwork for specials board display daily.
- Cleaned counters, machines, utensils and seating areas daily.
- Constantly expanded personal knowledge of coffee styles and varieties.
Head Cashier , 08/2016 to 05/2019
Total Wine – City, State,
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Performed store opening, closing and shift change actions, including completing accurate shift change logs, to keep operations efficient and current.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Built effective training and coaching strategies to optimize team performance.
- Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Reviewed and resolved differences between accounting information and cash drawer.
- Analyzed purchases for signs of fraud.
- Directed team of 25 cashiers to maximize performance and deliver exceptional service to every customer.
- Trained in the paint department, customer service, and internet orders and provided back-up coverage to provide customers with optimal support.
- Received and processed customer payments.
- Assisted customers by answering questions and fulfilling requests.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Increased customer loyalty and retention.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Displayed new stock and rotated existing products.
- Helped management develop employee improvement plans to motivate team members to higher levels of performance, skill and efficiency.
No Degree: General Studies, Expected in
St. Charles Community College - Cottleville, MO ,
GPA:
High School Diploma: , Expected in 05/2016
Emil E. Holt Sr. High School - Wentzville, MO
GPA:
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