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Medical Secretary Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Medical Secretary specializing in administrative support to busy medical practice. With 15 years experience in high-level executive support roles. Committed to delivering high quality results with little supervision. Organized and professional.

Highlights

CPT, ICD-9 coding, HIPAA Compliance and medical terminology / Proficient in IDX scheduling system, EMR (electric medical records), SMS (hospital computer system) / Strong interpersonal and customer service skills / Strong organization skills and ability to multi-task and extremely work detailed / Excellent communication skills, both in written and verbal / Proficient with Microsoft Office (Word, Excel, Outlook) / Ability to use hospital order entry data system and to learn new applications and computer programs / Proficient in working in a high-pressure environment and autonomously / Specialized training in business office skills.

Experience
2015 to 02/2015
Medical Secretary Polaris Spine And Neurosurgery Center Eatontown, NJ,
  • Schedule patient appointments including, follow-up appointments, new patient consults, endoscopy procedures, and external/internal pre-surgical/pre-admission testing with coordination to interventional therapeutic endoscopy procedures.
  • Answer and screen telephone calls.
  • Direct calls to the appropriate person and take accurate/detailed messages.
  • Respond to messages or requests in a timely manner and provide accurate, clear information with authority and within scope of knowledge.
  • Schedule all interventional therapeutic endoscopy procedures.
  • Coordinate physicians' endoscopy schedule with 2 outside hospitals' endoscopy unit.
  • Fax over completed hospital booking sheet to the 2 outside hospitals admissions office.
  • On a weekly basis confirm endoscopy schedule with outside facilities and call patients on a daily basis to confirm their endoscopy procedures and to explain their preparation and answer any questions patients may have regarding their procedure.
  • Prepare patients clinical chart for endoscopy procedures.
  • Obtain pre-authorizations from insurance companies, update insurance information and patients demographics.
  • Other tasks assigned by department office manager.
01/2004 to 07/2012
Administrative Secretary University Of Pennsylvania Health System Chicago, IL,
  • Directly responsible to facilitate all administrative needs for 5 physicians and their supporting staff including physician assistant, nurse practitioner, endoscopic technicians and their supporting staff.
  • Maintain physicians' administrative, clinical and endoscopy schedules and calendars.
  • Coordinate physicians' calendars with meetings, vacations, conferences, and available for intraoperative endoscopy procedures with the division of Upper GI and General Oncological Surgery.
  • Transcribe letters and patients notes (edit, print) as needed for referring physicians and facilities in clinical computer system.
  • Prepare and distribute physicians' dictations, radiology imaging, bloodwork and endoscopy reports in a timely manner.
  • Schedule patients appointments: including new patient consults, follow-up, internal/external pre-admission/pre-surgical testing, endoscopy and radiology imaging in coordination.
  • Work directly with internal and external physicians' offices as their point of contact, ensuring that the facilities receive the highest support they need.
  • Schedule multitude of procedures in the endoscopy unit, including advanced interventional therapeutic procedures (EUS, ERCP, EUS/FNA, RUS, EGD, Spiral Enteroscopy, Colonoscopy, PilCam) to treat and diagnosis a myriad of hepatopancreaticobiliary, colorectal cancer and upper gastrointestinal disease.
  • Coordinate OR related scheduling activities for patients and pre-admission testing following the OR protocol per case.
  • Work directly with patients as a patient advocator and educator to ensure patients receive the highest level of patient care.
  • Communicate information to patients regarding clinical appointments, procedures and to answer any question or concerns patients may have.
  • Obtain patient information and materials needed from referral sources.
  • Prepare patients records for clinical activities and maintain patients' records for physicians.
  • Act as a liaison with other departments, internal and external medical offices and hospitals in a calm and supportive manner.
  • Handle confidential information appropriately and explain procedures and policies when necessary.
  • Coordinate patient referrals for liver transplant consultations with outside institutions and work directly with the facilities transplant coordinator to update physicians and navigate patients on exceptional care while waiting liver transplant.
  • Obtaining testing and procedures to advance the transplant process.
  • Answer and screen high volume telephone calls in a professional manner.
  • Direct call to appropriate person and take accurate/detailed messages.
  • Respond to message requests in a timely manner and provide clear, accurate information within scope knowledge and authority.
  • Call patients to confirm clinical, procedure appointments and to reschedule patients' appointments who had cancelled, no-showed or bumped.
  • Update patients' insurance and demographic information.
  • Obtain pre-authorizations for radiology imaging, endoscopic procedures and specialist referrals for all patients' appointments.
  • Assist with cross coverage in other areas of the clinical practice including front desk support, call center with overflow of incoming telephone calls for minimal patient wait time and other administrative assistants in their absence.
  • Various administrative tasks and duties as they arise.
09/1999 to 02/2012
Administrative Assistant Maryville Academy Maple Grove, MN,
  • Meet and greet, check in and checkout patient at the front desk.
  • Update patients' demographic and insurance information, make sure insurance referrals are in place at time of visit and check eligibility on insurance.
  • Schedule patients' appointments including follow-up, radiology, and internal/external testing appointments.
  • Call patients to reschedule their appointment if they have cancelled, no-showed or bumped.
  • Answer and screen high volume telephone calls.
  • Direct call to the appropriate person and take accurate/detailed messages.
  • Entered lab and specimen orders using the hospital computer system.
  • Discharged all patients off the hospital computer system with their CPT or ICD-9 Code after their clinical visit.
  • Trained all new employees hired for front desk positions.
  • Cross covered in other areas of the clinical practice when needed.
  • Other tasks assigned by office manager.
08/1998 to 09/1999
Medical Receptionist Prairiecare City, State,
  • Cross covered 10 different sub-specialty divisions within the medical group.
  • Meet and greet patients at front desk including checking in and checking out, scheduling new patient and follow up appointments.
  • Obtain, verify and update insurance information, patient demographics, and insurance referrals.
  • Prepare clinical charts for physicians and clinical appointments.
  • Answer and screen telephone calls.
  • Direct calls to the appropriate person and take accurate/detailed messages for physicians and supporting staff.
Education
Expected in 1994
High School Diploma:
Sachem High School - Lake Ronkonkoma, NY
GPA:
Expected in
:
Suffolk Community College - Brentwood, NY
GPA:

Some courses in Business Banking

Skills

Knowledge of CPT, ICD-9 coding, HIPAA Compliance and medical terminology / Proficient in IDX scheduling system, EMR (electric medical records), SMS (hospital computer system) / Strong interpersonal and customer service skills / Strong organization skills and ability to multi-task and extremely work detailed / Excellent communication skills, both in written and verbal / Proficient with Microsoft Office (Word, Excel, Outlook) / Ability to use hospital order entry data system and to learn new applications and computer programs / Proficient in working in a high-pressure environment and autonomously / Specialized training in business office skills.

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Resume Strength

  • Personalization
  • Strong Summary
  • Target Job

Resume Overview

School Attended
  • Sachem High School
  • Suffolk Community College
Job Titles Held:
  • Medical Secretary
  • Administrative Secretary
  • Administrative Assistant
  • Medical Receptionist
Degrees
  • High School Diploma

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