Medical secretary with experience supporting 5 plus physicians in busy medical office. Expertise includes verifying insurance coverage, records reviews and schedule maintenance.
Forward-thinking and friendly with distinguished ability to multitask, modernize offices and streamline procedures. Fantastic attention to detail and commitment to optimizing patient experiences through individualized care. Skilled at insurances with training in Meditech and Medent systems.
Skills
Customer service
Insurance billing
Communications
Appointment confirmation
Scheduling appointments
Experience
Medical Secretary, 12/2014 - Current Dent Neurologic Institute – Williamsville, NY,
Compiled physical and digital paperwork to meet business and patient needs, including charts, reports and correspondence.
Updated patient financial information to ensure accuracy.
Interviewed patients to collect medical information and insurance details.
Managed physician calendar, including scheduling patient appointments and procedures.
Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services in busy orthopedic office with 5 plus providers.
Created and maintained accurate and confidential patient files.
Addressed, documented, and responded to incoming and outgoing calls and correspondence.
Maximized office efficiency by answering more than 75 plus incoming calls per day to provide office information and transfer calls to desired personal.
Called patients to schedule office appointments, consistently double-checking information and availability.
Answered 100 average daily phone calls to schedule appointments and address patient inquiries.
Digitized medical records and organized files in Medent.
Cashier, 10/2017 - 07/2018 Sephora – Soho, NY,
Helped customers find specific products, answering questions and offering advice.
Read weekly sales inserts and monitored price changes.
Provided assistance with purchases, locating items and signing up for rewards programs.
Processed customer payments quickly and returned exact change and receipts.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Processed all sales transactions accurately and promptly to prevent long customer wait times.
Assisted customers with account updates, new service additions and promotional offers.
Worked closely with front-end staff to assist customers.
Learned roles of other departments to provide coverage and keep store operational.
Properly verified customer identification for alcohol or tobacco purchases.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Trained new employees in cashiering procedures, offering assistance in resolving issues.
Trained new team members in cash register operation, stock procedures and customer service.
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Patient Service Representative, 08/2002 - 11/2014 Carle Foundation Hospital – Pinehurst, NC,
Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
Checked daily doctor schedules and verified insurance.
Documented and managed patient information using Meditech.
Ran credit card batches and balanced deposits on a daily basis.
Answered patient questions and fielded complaints.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Earned reputation for good attendance and hard work.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Scheduled and confirmed patient appointments with patients and healthcare professionals.
Utilized customer service skills and detailed system knowledge to support hospital and clinic operations.
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