Medical Referral Specialist Resume Example Company Name

MEDICAL REFERRAL SPECIALIST

Summary

Bilingual Medical Assistant focused on empathetic, patient-focused care. Trustworthy billing experienced in hospital settings.

Skills

Experience

Medical Referral Specialist
City, StateCompany Name/Jan 2014 to Current

Properly directed inbound calls in phone queues to improve call flow.
Properly directed inbound calls in phone queues to improve call flow.
Kept abreast of advances in medicine, computerized diagnostic and treatment equipment, data processing technology, government regulations, health insurance changes and financing options.
Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
Jumped in to fill gaps for on call rotation when necessary.
Effectively served as an advisory resource by providing patient/family experience expertise.
Actively maintained up-to-date knowledge of applicable state and Federal laws and regulations.

Patient Care Scheduling Administrator
City, StateCompany Name/Jan 2011 to Dec 2014

Cooperated with Medicare, Medicaid and private insurance providers to resolve billing issues.
Obtained information by contacting appropriate personnel or patients.
Kept department clean, organized and professional.
Scheduled and rescheduled appointments for patients specifically in Orthopedics Clinic.

Medical Scheduling Administrator
City, StateCompany Name/Jan 2010 to Dec 2014

Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
Updated patient accounts and information on a daily basis.
Scheduled and rescheduled appointments for OBGYN Clinic.
Managed incoming and outgoing calls for busy medical office.

Pediatric Clinic Bilingual Administrator
City, StateCompany Name/Sep 2001 to Dec 2009

Communicated with patients via phone, email and in person to obtain payments on outstanding accounts or accounts requiring deductibles or co-pays.
Maintained and organized master Resident Index and information files in master database.
Handled and processed confidential patient information.
Translated for all Bilingual (Spanish-speaking) patients and their families regarding medical needs, appointments and various scheduling amenities.

Education and Training

High School DiplomaInstituto Agropecuraio de Siquierres1978City, Costa Rica

Systems

Versed in Epic System

Resume Overview

School Attended

Job Titles Held:

Degrees