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Medical Referral Specialist Resume Example

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M
MEDICAL REFERRAL SPECIALIST
Summary
Bilingual Medical Assistant focused on empathetic, patient-focused care. Trustworthy billing experienced in hospital settings.
Skills
  • Strong work ethic
  • Patient-focused care
  • Medical terminology knowledge
  • Understands medical procedures
  • Quick problem solver
  • Calm and level-headed under duress
  • Bilingual in Spanish
  • Team player with positive attitude
  • Good written communication
  • Exercises good judgment
  • Patient-focused care
Experience
Medical Referral Specialist
Rocky River , OH
Jp Recovery/Jan 2014 to Current
  • Properly directed inbound calls in phone queues to improve call flow.
  • Properly directed inbound calls in phone queues to improve call flow.
  • Kept abreast of advances in medicine, computerized diagnostic and treatment equipment, data processing technology, government regulations, health insurance changes and financing options.
  • Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
  • Jumped in to fill gaps for on call rotation when necessary.
  • Effectively served as an advisory resource by providing patient/family experience expertise.
  • Actively maintained up-to-date knowledge of applicable state and Federal laws and regulations.
Patient Care Scheduling Administrator
City , STATE
Briddgport Hospital/Jan 2011 to Dec 2014
  • Cooperated with Medicare, Medicaid and private insurance providers to resolve billing issues.
  • Obtained information by contacting appropriate personnel or patients.
  • Kept department clean, organized and professional.
  • Scheduled and rescheduled appointments for patients specifically in Orthopedics Clinic.
Medical Scheduling Administrator
City , STATE
Bridgeport Hospital/Jan 2010 to Dec 2014
  • Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
  • Updated patient accounts and information on a daily basis.
  • Scheduled and rescheduled appointments for OBGYN Clinic.
  • Managed incoming and outgoing calls for busy medical office.
Pediatric Clinic Bilingual Administrator
City , STATE
Bridgeport Hospital/Sep 2001 to Dec 2009
  • Communicated with patients via phone, email and in person to obtain payments on outstanding accounts or accounts requiring deductibles or co-pays.
  • Maintained and organized master Resident Index and information files in master database.
  • Handled and processed confidential patient information.
  • Translated for all Bilingual (Spanish-speaking) patients and their families regarding medical needs, appointments and various scheduling amenities.
Education and Training
High School DiplomaInstituto Agropecuraio de Siquierres1978City, Costa Rica
Systems
Versed in Epic System
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How this resume score could be improved?

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91Good
Resume Strength
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Resume Overview

School Attended

  • Instituto Agropecuraio de Siquierres

Job Titles Held:

  • Medical Referral Specialist
  • Patient Care Scheduling Administrator
  • Medical Scheduling Administrator
  • Pediatric Clinic Bilingual Administrator

Degrees

  • High School Diploma

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