Medical Referral Specialist Resume Example
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MEDICAL REFERRAL SPECIALIST
Summary
Bilingual Medical Assistant focused on empathetic, patient-focused care. Trustworthy billing experienced in hospital settings.
Skills
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Experience
Medical Referral Specialist
Rocky River , OHJp Recovery/Jan 2014 to Current
Rocky River , OHJp Recovery/Jan 2014 to Current
- Properly directed inbound calls in phone queues to improve call flow.
- Properly directed inbound calls in phone queues to improve call flow.
- Kept abreast of advances in medicine, computerized diagnostic and treatment equipment, data processing technology, government regulations, health insurance changes and financing options.
- Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
- Jumped in to fill gaps for on call rotation when necessary.
- Effectively served as an advisory resource by providing patient/family experience expertise.
- Actively maintained up-to-date knowledge of applicable state and Federal laws and regulations.
Patient Care Scheduling Administrator
City , STATEBriddgport Hospital/Jan 2011 to Dec 2014
City , STATEBriddgport Hospital/Jan 2011 to Dec 2014
- Cooperated with Medicare, Medicaid and private insurance providers to resolve billing issues.
- Obtained information by contacting appropriate personnel or patients.
- Kept department clean, organized and professional.
- Scheduled and rescheduled appointments for patients specifically in Orthopedics Clinic.
Medical Scheduling Administrator
City , STATEBridgeport Hospital/Jan 2010 to Dec 2014
City , STATEBridgeport Hospital/Jan 2010 to Dec 2014
- Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
- Updated patient accounts and information on a daily basis.
- Scheduled and rescheduled appointments for OBGYN Clinic.
- Managed incoming and outgoing calls for busy medical office.
Pediatric Clinic Bilingual Administrator
City , STATEBridgeport Hospital/Sep 2001 to Dec 2009
City , STATEBridgeport Hospital/Sep 2001 to Dec 2009
- Communicated with patients via phone, email and in person to obtain payments on outstanding accounts or accounts requiring deductibles or co-pays.
- Maintained and organized master Resident Index and information files in master database.
- Handled and processed confidential patient information.
- Translated for all Bilingual (Spanish-speaking) patients and their families regarding medical needs, appointments and various scheduling amenities.
Education and Training
High School DiplomaInstituto Agropecuraio de Siquierres1978City, Costa Rica
Systems
Versed in Epic System
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Resume Overview
School Attended
- Instituto Agropecuraio de Siquierres
Job Titles Held:
- Medical Referral Specialist
- Patient Care Scheduling Administrator
- Medical Scheduling Administrator
- Pediatric Clinic Bilingual Administrator
Degrees
- High School Diploma
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