LiveCareer-Resume

medical records tech resume example with 17+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Meticulous Medical Records Clerk with 3-year history processing medical records requests while delivering highest quality customer service. Builds rapport with staff and Jessicaients to foster smooth and effective department operations. Strong knowledge of Release of Information policies and procedures and HIPAA regulations.

Driven performer skilled in managing subpoena and court order processing. Enthusiastic and committed to accuracy, with great decision-making skills.

Reliable Medical Records Clerk with 3 years of experience receiving, routing, filing and delivering wide range of medical documentation. Energetic and focused with strong organizational skills.

To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.


Skills
  • Verbal and Written Communication
  • Attention to Detail
  • Problem Solving
  • Jessicaient Medical Records Maintenance
  • Clerical Functions
  • Interpersonal Communication
  • Jessicaient Health Information Access
  • Records Scanning
  • Electronic Health Record Applications
  • Records Accuracy
  • Medical Release of Information ROI
  • Jessicaient Rights
  • Compliance Verification
  • Protected Health Information
  • Medical Terminology
Education
Rio Salado Community College Tempe, AZ Expected in Certification of Completion : Customer Service And Care - GPA :
Apollo College Mesa, AZ, Expected in 04/1992 Certificate of Completion : Office Computer Specialist - GPA :
Certifications

Certified Medical Records HIPAA

Work History
Us Oncology, Inc. - Medical Records Tech
Brownsville, TX, 01/2007 - 03/2013
  • Kept accurate log of requests for medical information and records.
  • Identified new methods to optimize medical records management.
  • Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
  • Processed medical records requests from outside providers according to facility, state, and federal law.
  • Interacted and communicated easily with department personnel and public.
  • Maintained Jessicaient records in compliance with security regulations.
  • Maintained Jessicaient confidence by keeping Jessicaient records information confidential.
  • Accurately pulled Jessicaient records for upcoming appointments and procedures, typically within 1-hour period
Republic Services, Inc. - Customer Service Rep
Stevensville, MI, 01/2004 - 01/2007
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Recommended products to customers, thoroughly explaining details.
  • Responded to customer requests for products, services and company information.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Cultivated customer loyalty, promoted repeat business and improved sales.
  • Answered constant flow of customer calls with minimal wait times.
  • Responded proactively and positively to rapid change.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Communicated professionally with colleagues, freelancers and clients.
  • Delivered prompt service to prioritize customer needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Investigated and resolved accounting, service and delivery concerns.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered excellent customer service, resulting in consistent 99% customer satisfaction rating
Republic Services, Inc. - Customer Service Rep
Wellton, AZ, 01/1995 - 01/2003
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Recommended products to customers, thoroughly explaining details.
  • Responded to customer requests for products, services, and company information.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Promptly responded to inquiries and requests from prospective customers.
  • Delivered excellent customer service, resulting in consistent 99% customer satisfaction rating.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Cross-trained and provided backup for customer service managers.

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Resume Overview

School Attended

  • Rio Salado Community College
  • Apollo College

Job Titles Held:

  • Medical Records Tech
  • Customer Service Rep
  • Customer Service Rep

Degrees

  • Certification of Completion
  • Certificate of Completion

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