Medical Record Retrieval Agent Resume Example

Love this resume?

By clicking Build Your Own Now, you agree to our Terms of Use and Privacy Policy

Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Escalated Record Retrieval Agent with talent for Organizing Data and finding innovative problem solutions. Strong knowledge of and [Area of expertise]. Communicative and team-oriented with proficiency in Record Retrieval Management system, word/powerpont/email communication Proven history of fostering customer relations to meet team, individual and management objectives.

  • Ability to maintain privacy
  • Filing management
  • Strong problem solving
  • Relationship building
  • Data management
  • Conflict resolution
  • Work ethic
  • Collaboration
07/2010 to 12/2020
Medical Record Retrieval Agent Sysco Green Bay, WI,
  • Strictly adhered to confidentiality dictations to safeguard information.
  • Created or updated records with new files or information.
  • Performed basic administrative duties, including answering calls, taking messages, data entry, typing tasks and locating files upon request.
  • Entered information into computer databases using RMS with few errors over 10 Years.
  • Followed standards, promoting data accuracy and confidentiality when reviewing claimant's files prior to presentation to Operations Manager.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
08/2007 to 07/2010
Customer Service Representative University Of North Carolina Greensboro Fort Collins, CO,
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Set up and activated customer accounts to maintain QA satisfaction levels.
  • Reviewed account and service histories to identify trends and issues.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Documented conversations with customers to track requests, problems and solutions.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Interviewed customers regarding cell pone product and billing issues and reported feedback to management team.
08/2004 to 05/2007
Special Education Teacher Savatree Exeter, RI,
  • Eliminated learning gaps and effectively instructed students by using teaching aids and motivational strategies.
  • Organized and prepared instructional materials, communiqués and reports to facilitate student learning.
  • Delivered specialized classroom instruction to students with developmental disorders.
  • Developed individual educational plans designed to promote educational, physical and social development.
  • Fostered positive and trusting relationships with students to increase engagement.
  • Conducted small group and individual classroom activities with students based on differentiated learning needs.
  • Developed IEP to leverage developmental practices and educational theories to achieve educational objectives.
  • Wrote and presented documents for Individual Education Plan conferences.
  • Developed interesting and interactive learning methods tailored to help students with individual needs.
  • Promoted language development skills through reading and storytelling.
  • Worked with students with specialized needs to accomplish tasks and build practical skills.
  • Established and communicated clear objectives for lessons, units and projects to students and parents.
  • Implemented specialized tests to evaluate literacy performance.
08/2002 to 07/2004
Administrative Assistant Southern Utah University City, STATE,
  • Directed customer communication to appropriate department personnel and offered information to resolve inquiries, boosting customer satisfaction.
  • Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.
  • Conducted market surveys and industry studies to identify need and demand for new clientele.
  • Reviewed and suggested improvements for diverse range of documentation, including interoffice correspondence, reports and presentations.
  • Greeted visitors or callers daily to handle inquiries or direct to appropriate persons.
  • Organized and maintained filing and document management systems by coordinating, archiving and purging files.
  • Coordinated project materials by managing physical and digital files, monitoring spreadsheets and updating reports.
Education and Training
Expected in 06/2000
Bachelor of Science: Special Education
Southern Utah University - Cedar City, UT
  • Major in Special Education
  • Completed professional development in Special Education, Elementary Education and Early Childhood.
  • 3.7 GPA
  • Magna cum laude graduate
  • Minor in Early Childhood and Reading
  • Honor Roll Fall, Spring Semesters 1975, 1998, 1999, 2000
  • Completed coursework in Elementary Education, Early Childhood, Psychology, reading and Language Arts.
Expected in 06/2012
Master of Science: Educational Technology
Colorado State University - Englewood, CO
  • Major in Educational Technology
  • Completed coursework in Instructional design, Curriculum Development and Online testing.
  • 4.0GPA
  • Magna cum laude graduate

By clicking Build Your Own Now, you agree to our Terms of Use and Privacy Policy

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:


Resume Strength

  • Length
  • Personalization
  • Target Job
  • Word Choice

Resume Overview

School Attended
  • Southern Utah University
  • Colorado State University
Job Titles Held:
  • Medical Record Retrieval Agent
  • Customer Service Representative
  • Special Education Teacher
  • Administrative Assistant
  • Bachelor of Science
  • Master of Science

Similar Resume

View All
Medical Record Retrieval Agent
Medical Record Retrieval Agent
Medical Record Retrieval Specialist