medical record retrieval agent resume example with 18 years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Escalated Record Retrieval Agent with talent for Organizing Data and finding innovative problem solutions. Strong knowledge of and [Area of expertise]. Communicative and team-oriented with proficiency in Record Retrieval Management system, word/powerpont/email communication Proven history of fostering customer relations to meet team, individual and management objectives.

  • Ability to maintain privacy
  • Filing management
  • Strong problem solving
  • Relationship building
  • Data management
  • Conflict resolution
  • Work ethic
  • Collaboration
07/2010 to 12/2020 Medical Record Retrieval Agent Sysco | Green Bay, WI,
  • Strictly adhered to confidentiality dictations to safeguard information.
  • Created or updated records with new files or information.
  • Performed basic administrative duties, including answering calls, taking messages, data entry, typing tasks and locating files upon request.
  • Entered information into computer databases using RMS with few errors over 10 Years.
  • Followed standards, promoting data accuracy and confidentiality when reviewing claimant's files prior to presentation to Operations Manager.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
08/2007 to 07/2010 Customer Service Representative University Of North Carolina Greensboro | Fort Collins, CO,
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Set up and activated customer accounts to maintain QA satisfaction levels.
  • Reviewed account and service histories to identify trends and issues.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Documented conversations with customers to track requests, problems and solutions.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Interviewed customers regarding cell pone product and billing issues and reported feedback to management team.
08/2004 to 05/2007 Special Education Teacher Savatree | Exeter, RI,
  • Eliminated learning gaps and effectively instructed students by using teaching aids and motivational strategies.
  • Organized and prepared instructional materials, communiqués and reports to facilitate student learning.
  • Delivered specialized classroom instruction to students with developmental disorders.
  • Developed individual educational plans designed to promote educational, physical and social development.
  • Fostered positive and trusting relationships with students to increase engagement.
  • Conducted small group and individual classroom activities with students based on differentiated learning needs.
  • Developed IEP to leverage developmental practices and educational theories to achieve educational objectives.
  • Wrote and presented documents for Individual Education Plan conferences.
  • Developed interesting and interactive learning methods tailored to help students with individual needs.
  • Promoted language development skills through reading and storytelling.
  • Worked with students with specialized needs to accomplish tasks and build practical skills.
  • Established and communicated clear objectives for lessons, units and projects to students and parents.
  • Implemented specialized tests to evaluate literacy performance.
08/2002 to 07/2004 Administrative Assistant Southern Utah University | City, STATE,
  • Directed customer communication to appropriate department personnel and offered information to resolve inquiries, boosting customer satisfaction.
  • Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.
  • Conducted market surveys and industry studies to identify need and demand for new clientele.
  • Reviewed and suggested improvements for diverse range of documentation, including interoffice correspondence, reports and presentations.
  • Greeted visitors or callers daily to handle inquiries or direct to appropriate persons.
  • Organized and maintained filing and document management systems by coordinating, archiving and purging files.
  • Coordinated project materials by managing physical and digital files, monitoring spreadsheets and updating reports.
Education and Training
Expected in 06/2000 Bachelor of Science | Special Education Southern Utah University, Cedar City, UT GPA:
  • Major in Special Education
  • Completed professional development in Special Education, Elementary Education and Early Childhood.
  • 3.7 GPA
  • Magna cum laude graduate
  • Minor in Early Childhood and Reading
  • Honor Roll Fall, Spring Semesters 1975, 1998, 1999, 2000
  • Completed coursework in Elementary Education, Early Childhood, Psychology, reading and Language Arts.
Expected in 06/2012 Master of Science | Educational Technology Colorado State University, Englewood, CO GPA:
  • Major in Educational Technology
  • Completed coursework in Instructional design, Curriculum Development and Online testing.
  • 4.0GPA
  • Magna cum laude graduate

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Resume Overview

School Attended

  • Southern Utah University
  • Colorado State University

Job Titles Held:

  • Medical Record Retrieval Agent
  • Customer Service Representative
  • Special Education Teacher
  • Administrative Assistant


  • Bachelor of Science
  • Master of Science

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