Medical Record Retrieval Agent Resume Example

Love this resume?

By clicking Build Your Own Now, you agree to our Terms of Use and Privacy Policy

Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Organized File Clerk with 10-year track record of success supporting Health Care and Record Retirevbal operations. Meticulous and analytical with unsurpassed communication, time management and prioritization abilities.

  • Database Management
  • General office functions
  • Meticulous attention to detail
  • Microsoft Office
  • Organizational skills
  • Conflict resolution
  • Ability to use discretion
  • Understanding of filing systems
  • File/records maintenance
Work History
Medical Record Retrieval Agent, 07/2007 to 12/2020
University Of North Carolina Greensboro Fort Collins, CO,
  • Followed confidentially regulations to maintain privacy.
  • Maintained 90% efficiency for large record volume organization.
  • Updated records with new information.
  • Assisted with typing, data entry and answering incoming calls as required.
  • Inputted data such as file numbers, new or updated information or document information codes into computer systems to support document and information retrieval.
  • Maintained strict data accuracy standards via multiple reviews of [Type] files for presentation to [Job Title]s.
  • Used Microsoft Word and other software tools to create documents and other communications.
  • Served customers in a friendly, efficient manner following outlined steps of service.
  • Offered friendly and efficient service to all customers, handled challenging situations with ease.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
Escalated Customer Service Representative, 08/2007 to 07/2010
Installed Building Products Sacramento, CA,
  • Collected customer feedback and made process changes to exceed customer satisfaction goals 95%.
  • Responded to customer requests for products, services and company information.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Provided information to customers regarding charge accounts and loyalty program and helped to open and activate new accounts.
  • Recommended cell Phones to customers, thoroughly explaining details.
Special Education Teacher, 08/2004 to 05/2007
Beaver County School District City, STATE,
  • Instructed students in 3 academic areas and 5 reading groups.
  • Coordinated special education students and teacher assistant schedules with master schedule.
  • Created and managed IEPs to define student learning objectives and educational strategies, in addition to applying instructional knowledge and methods to support goals.
  • Created learning and content strategies to meet needs of mentally and physically disabled students.
  • Organized instruction material, including constructing bulletin boards and setting up work areas.
  • Delivered effective and differentiated classroom instruction to range of neurodiverse students.
  • Cultivated connections and strong student rapport to foster classroom engagement, in addition to recording student progress to inform parents and school administration.
  • Worked with students across multiple classifications and degrees of special needs.
  • Worked with students with moderate to severe autism to increase life skills.
  • Gave one-on-one attention to students, while maintaining overall focus on entire group.
  • Redirected poor behavior using positive reinforcement method, resulting in 80% decrease in tantrums in classroom.
  • Modified general education curriculum for special-needs students using various instructional techniques and technologies.
  • Worked in self-contained and resource environments to teach students variety of skills.
  • Taught multiple subjects to students with intellectual or emotional disabilities.
  • Provided life skills programming for students with moderate to severe autism.
  • Physically and verbally interacted with students throughout day.
  • Designed and implemented point system to encourage positive behavior.
  • Developed and managed instructional materials and reports.
Administrative Assistant, 08/2002 to 08/2004
Southern Utah University City, STATE,
  • Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.
  • Supported logistics for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance.
  • Performed research to collect and record student grade point average data.
  • Executed record filing system to improve document organization and management.
  • Drafted professional memos, letters and marketing copy to support business objectives and growth.
  • Scheduled office meetings and client appointments for team of 1 professional Diversity Director.
  • Monitored Diversity Director's work calendar and scheduled appointments, meetings and travel.
  • Handled client correspondence and tracked records to foster office efficiency.
  • Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
  • Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Associate of Science: Special Education, Expected in 06/2000
Southern Utah University - Cedar City, UT

By clicking Build Your Own Now, you agree to our Terms of Use and Privacy Policy

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

School Attended
  • Southern Utah University
Job Titles Held:
  • Medical Record Retrieval Agent
  • Escalated Customer Service Representative
  • Special Education Teacher
  • Administrative Assistant
  • Associate of Science

Similar Resume

View All
Medical Record Retrieval Agent
Medical Record Retrieval Agent
Medical Record Retrieval Specialist