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Medical Record Retrieval Agent Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Organized File Clerk with 10-year track record of success supporting Health Care and Record Retirevbal operations. Meticulous and analytical with unsurpassed communication, time management and prioritization abilities.

Skills
  • Database Management
  • General office functions
  • Meticulous attention to detail
  • Microsoft Office
  • Organizational skills
  • Conflict resolution
  • Ability to use discretion
  • Understanding of filing systems
  • File/records maintenance
Work History
Medical Record Retrieval Agent, 07/2007 to 12/2020
University Of North Carolina Greensboro Fort Collins, CO,
  • Followed confidentially regulations to maintain privacy.
  • Maintained 90% efficiency for large record volume organization.
  • Updated records with new information.
  • Assisted with typing, data entry and answering incoming calls as required.
  • Inputted data such as file numbers, new or updated information or document information codes into computer systems to support document and information retrieval.
  • Maintained strict data accuracy standards via multiple reviews of [Type] files for presentation to [Job Title]s.
  • Used Microsoft Word and other software tools to create documents and other communications.
  • Served customers in a friendly, efficient manner following outlined steps of service.
  • Offered friendly and efficient service to all customers, handled challenging situations with ease.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
Escalated Customer Service Representative, 08/2007 to 07/2010
Installed Building Products Sacramento, CA,
  • Collected customer feedback and made process changes to exceed customer satisfaction goals 95%.
  • Responded to customer requests for products, services and company information.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Provided information to customers regarding charge accounts and loyalty program and helped to open and activate new accounts.
  • Recommended cell Phones to customers, thoroughly explaining details.
Special Education Teacher, 08/2004 to 05/2007
Beaver County School District City, STATE,
  • Instructed students in 3 academic areas and 5 reading groups.
  • Coordinated special education students and teacher assistant schedules with master schedule.
  • Created and managed IEPs to define student learning objectives and educational strategies, in addition to applying instructional knowledge and methods to support goals.
  • Created learning and content strategies to meet needs of mentally and physically disabled students.
  • Organized instruction material, including constructing bulletin boards and setting up work areas.
  • Delivered effective and differentiated classroom instruction to range of neurodiverse students.
  • Cultivated connections and strong student rapport to foster classroom engagement, in addition to recording student progress to inform parents and school administration.
  • Worked with students across multiple classifications and degrees of special needs.
  • Worked with students with moderate to severe autism to increase life skills.
  • Gave one-on-one attention to students, while maintaining overall focus on entire group.
  • Redirected poor behavior using positive reinforcement method, resulting in 80% decrease in tantrums in classroom.
  • Modified general education curriculum for special-needs students using various instructional techniques and technologies.
  • Worked in self-contained and resource environments to teach students variety of skills.
  • Taught multiple subjects to students with intellectual or emotional disabilities.
  • Provided life skills programming for students with moderate to severe autism.
  • Physically and verbally interacted with students throughout day.
  • Designed and implemented point system to encourage positive behavior.
  • Developed and managed instructional materials and reports.
Administrative Assistant, 08/2002 to 08/2004
Southern Utah University City, STATE,
  • Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.
  • Supported logistics for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance.
  • Performed research to collect and record student grade point average data.
  • Executed record filing system to improve document organization and management.
  • Drafted professional memos, letters and marketing copy to support business objectives and growth.
  • Scheduled office meetings and client appointments for team of 1 professional Diversity Director.
  • Monitored Diversity Director's work calendar and scheduled appointments, meetings and travel.
  • Handled client correspondence and tracked records to foster office efficiency.
  • Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
  • Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Education
Associate of Science: Special Education, Expected in 06/2000
to
Southern Utah University - Cedar City, UT
GPA:

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Resume Overview

School Attended
  • Southern Utah University
Job Titles Held:
  • Medical Record Retrieval Agent
  • Escalated Customer Service Representative
  • Special Education Teacher
  • Administrative Assistant
Degrees
  • Associate of Science

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