medical receptionist ii resume example with 10+ years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Profile
Service-minded Medical Receptionist II with an extensive seven year experience in a medical office setting and radiology. 
  • Time management ability
  • Ability to prioritize
  • Service-minded
  • Computer proficiency
  • Customer service-oriented
  • Critical thinker
  • Excellent communication skills
  • Meticulous attention to detail
Manchester Community College Manchester, CT Expected in 2014 Associate of Science : General Studies - GPA : GPA 3.2
Central Connecticut State University New Britain, CT Expected in 2017 Bachelor of Arts : Social Work - GPA :
Continuing education in Social Work.
Coursework in Sociology, Psychology, Anatomy & Physiology and Human Services.
Minor in Psychology.

Relevant Experience
Promoted to Medical Receptionist II after 6 months of employment.
Pacific Medical Centers - Medical Receptionist II
West Richland, WA, 2015 - Current
Eliminated outdated records by sending the records to be scanned.
Compiled statistical information for special reports.
Updated departmental standard operating procedures and database to accurately reflect the current practices.
Developed and created a more effective filing system to accelerate paperwork processing.
Verified that information in the computer system was up-to-date and accurate.
Successfully established effective systems for record retention by creating database for daily correspondence tracking.
Coordinates new patient referrals from hundreds of pediatrician's offices with appointments in any of our six locations.
Maintain a recall list of patients whom need to be scheduled for future follow-up appointments that may not be available date-of-service.
Apart of DMS (daily management systems) board for continual improvement.
Provides support for MR1 staff.
Proficient in Epic system.
Toledo Clinic Inc - Central Scheduler/Radiology Receptionist/ED Patient Access
Maumee, OH, 09/2011 - 2015
Effectively managed a high-volume of inbound and outbound patient calls.
Established patient accounts for the purpose of producing a timely and accurate bill and medical record.
Verified insurance and demographics. Referred self-pay patients to the financial counselor.
Obtained missing physician requisitions.
Pre-registration of multiple modalities.
Scheduled and checked in and out patients for all modalities including mammography, x-rays, fluoroscopy, ultrasound, MRI, CT Scan and Nuclear Medicine exams.
Stayed up to date on exam preparations, time provisions and insurance requirements.
Women's Comprehensive Health Care - Medical Receptionist/File Room Clerk
City, STATE, 06/2009 - 07/2010
Organized and maintained patient's medical records, including personal information, medical history and billing records.
Entered medical and financial information into databases, create and implemented filing systems and ensured that records are being managed according to HIPPA and OSHA standards.
Notified providers of patients arrival; reviewed service delivery compared to the schedule.
Comforted patients by anticipation patient's anxieties; answering questions and maintaining the reception area.
Protect patients' rights by maintaining confidentiality.
DMS Board

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Resume Overview

School Attended

  • Manchester Community College
  • Central Connecticut State University

Job Titles Held:

  • Medical Receptionist II
  • Central Scheduler/Radiology Receptionist/ED Patient Access
  • Medical Receptionist/File Room Clerk


  • Associate of Science
  • Bachelor of Arts

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