Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Professional Summary
  • To obtain a position in the medical environment that allows me to contribute my service as a medical professional.
  • Expertise includes verifying insurance coverage, records reviews and schedule maintenance.
  • Ability to learn and grow as a team player in a fast pace and professional atmosphere
  • Proficient in Microsoft Office

Skill Highlights
Professional Experience
Medical Professional/DME Coordinator , ,
  • Provide education to patients on the application, use, care, and expected outcome for orthopedic durable medical equipment (DME) products as indicated by the physician instructions and manufacturer recommendations.
  • Educate patients on insurance plans and provisions, financial responsibility, and collection of patient portion.
  • Insure that all necessary documentation is obtained as it relates to payer requirements, standard operating procedures, and the Ancillary Advantage compliance program.
  • Perform patient/customer scheduling, education, order processing, delivery, and courtesy call back.
  • Actively promote and foster good relations interdepartmentally and with physician's clinical and surgery center personnel, external case managers, payers, and suppliers.
  • Track, maintain, and order durable medical equipment (DME) products for the location including inventory and equipment.
  • Manage site profitability.
  • Comply with all elements of HIPAA, Medicare, Medicaid, and other required programs.
  • Develop and maintain site specific operational manual.
  • Local travel may be required for product delivery and pick-up.
  • Physical Therapy Office Floater Assist and backup multiple positions which include flexible shifts within the Physical Therapy Department at all locations during staff shortages and/or to meet the basic needs of the office daily.
01/2012 to Present
Medical Receptionist 'Ike Group Virginia Beach, VA,
  • Performs selected clerical and administrative duties, and assists physicians as part of the care team Conducts pre-visit planning by reviewing and updating patient charts prior to appointment with recent test results and correspondence Responds to patient communications and transfers calls or delivers complete messages to the appropriate individual per practice protocol Assembles and prepares patient charts for scheduled appointments; requests patient information from outside sources as needed Checks patients in and out, verifies insurance/benefit coverage and collects co-pays and/or payment toward account balances at the time of service Ensures that all patient forms are completed based on office guidelines and that necessary information changes are made at each visit Maintains the computerized appointment schedule; schedules appointments, and maintains a record of physician schedules and days off to avoid scheduling conflicts.
  • Assists in managing the patient referral process Records information on logs, ledgers and deposits accurately and neatly.
  • Maintains patient records and documents within the patient's electronic chart.
  • Delivers incoming mail and/or packages to the proper person upon receipt, processes required outgoing mail and distributes faxes Participates in educational activities and programs Prepares for and reports at meetings as required Maintains strict confidentiality under HIPAA guidelines and treats staff, physicians, patients and visitors with respect Performs other related work as required.
01/2005 to 01/2012
Front Desk Receptionist Marriott International City, STATE,
  • Greeting and directing patients and visitors Answering phones Scheduling new patient and follow-up appointments Review appointment charts Generate dictation & encounters forms Collecting co-pays & deductibles Balancing all payments received Scanning Scanning in all patient demographics, medical chart data and other medical notes given by the doctor and patient.
  • Insurance Verification & Referrals Duties include but not limited to having knowledge of all insurance regulations pertaining to an individual coverage for therapy visits, obtaining authorizations through workwoman's compensation adjusters, calling individual insurance companies for health benefits, recording in charts on treatment sheet the tracking of benefits that are allowed, accessing websites for authorizations, set up charts and prep to show patients benefits Charge Payment Entry & Posting Duties include but not limited to learning how to post daily ticket or payments into Nterprise system.
  • Balancing and running journals as needed.
  • QuickBooks Online Support & Sales Strong Customer Focus with desire to solve issues not just for one customer but to improve the overall product and process for all Positive representative for the Intuit Organization; take a caring and empathetic approach to customer interactions Actively take customer support and/or pre-sales cases/calls Analyze needs with software applications to identify the customer's business requirements and recommend the appropriate Intuit product Understand product(s) and set appropriate expectations with the customer Completed New-Hire training and on-boarding Helped launched the team that supports the QBO Mobile App Helped Pilot the Saves Team ProTax, Lacerte and QuickBooks Customer Service Representative Resolved customer issues for ProSeries, Lacerte and QuickBooks software.
  • Assisted customers with accounts Assisted customers with software order status Data entry Created a new database for quick answers to help employees solve customer issues.
01/2007 to 01/2010
Student Loan Prevention Specialist Intuit, Inc City, STATE,
  • Responsible for initiation borrower contact in regards to their student loans, in accordance to departmental policies and procedures and within established timelines.
  • Advise borrowers of their federal student loan rights and privileges.
  • Council borrowers on how to resolve their delinquencies.
  • Ensure proper resolution through accoutrements aversions, escalating to supervisor any issue out of employee's control.
  • Maintain borrower files and eligible consolidation accounts completely and accurately in the appropriate systems.
  • Provide support to both management staff and production floor as needed.
Education and Training
Expected in 2000
Career Training Solutions Fredericksburg, VA Administrative and Clinical Medical Assistant:
Chancellor High School - Fredericksburg, VA
Anatomy/Terminology I and II Microsoft Office Professional Development Medical Office Administration Basic Pharmacology Clinical Office Procedure I and II

Patient-focused care, Excellent interpersonal skills, Compassionate and trustworthy caregiver, Time management, Detail-oriented, Effectively interacts with patients and families., Medical terminology, Charting and record keeping, HIPAA compliance,

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy


Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume scorecould be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

resume Strength

  • Clear Contact Info
  • Personalization
  • Target Job

Resume Overview

School Attended

  • Chancellor High School

Job Titles Held:

  • Medical Professional/DME Coordinator
  • Medical Receptionist
  • Front Desk Receptionist
  • Student Loan Prevention Specialist


  • Career Training Solutions Fredericksburg, VA Administrative and Clinical Medical Assistant

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: