Customer-focused Representative with a proven capacity to troubleshoot issues to ensure customer satisfaction.Customer Service Manager with track record of developing a quality call center workforce.Enthusiastic telesales representative with in-depth knowledge of sales, account management and training.versed in database management. Strong organizational, technical and analytical skills.
Provided accurate and appropriate information in response to customer inquiries.Collected customer feedback and made process changes to exceed customer satisfaction goals.Addressed customer service inquiries in a timely and accurate fashion.Maintained up-to-date records at all times.Verified and logged in deadlines for responding to daily inquiries.Developed and created a more effective filing system to accelerate paperwork processing.
Developed effective relationships with all call center departments through clear communication.Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.Built customer loyalty by placing follow-up calls for customers who reported product issues.Implemented changes to customer service program, resulting in 30% higher customer satisfaction ratings.
Administered all point of sale opening and closing procedures.Facilitated monthly and quarterly physical inventory counts.Explained information about the quality, value and style of products to Influence customer buying decisions.Replenished floor stock and processed shipments to ensure product availability for customers.Recommended merchandise based on customer needs.
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