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Medical Practice Administrator Resume Example

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JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

Organized Healthcare Administrator with an outstanding record of communicating with members of staff to provide administrative needs and requirements. Conducted meetings with staff concerning budgets, program management and compliance. Consistently achieved outstanding ratings for quality care and community presence.

Skills
  • Operational Records Maintenance
  • Employee Supervision
  • Process Implementation
  • Employee Work Scheduling
  • Risk Management
  • Employee Recruitment and Hiring
  • Time Management
  • Employee Training Program
  • Employee Performance Evaluations
  • Medicare Compliance
  • Clinical Staff Management
  • Utilization Management
  • Performance Monitoring
  • HIPAA Guidelines
  • Problem Resolution
  • Administrative Staff Supervision
  • Facility Inspections
  • Medical Programs Implementation
  • Clinical Quality Program Standards
  • Patient Care Assessment
  • Profitability Strategies
  • Reliable
  • Bilingual
  • Organizational Goal Development
  • Staff Management
  • Project oversight
Work History
01/2019 to Current Medical Practice Administrator Concentra | Dayton, OH,
  • Developed and distributed employee work schedules based on operational needs and employee requests.
  • Coordinated with other healthcare providers concerning treatment plans for patients.
  • Kept records of expenses and monitored budget while recommending opportunities for cost savings.
  • Remained educated on emerging healthcare technologies and wrote proposals for possible purchases of new equipment to stay at forefront of innovation.
  • Communicated with doctors, nurses, patients, and other employees to identify and resolve healthcare needs.
  • Responded to inquiries from doctors, nurses, and patients with accurate information.
  • Represented office during board and community meetings, delivering supporting information and announcing new facility programs and initiatives.
  • Monitored and notified senior management on expenditures and plans concerning the budget and fiscal matters.
  • Organized and facilitated all department head meetings weekly, discussing current census, admissions, and discharges and residents' Medicaid/Medicare/Medicare HMO Hospital Census.
  • Ordered all pharmacy supplies and kept a check on inventory levels.
  • Supervised team of 2 pharmacy technicians.
  • Communicated with patients, ensuring that medical information was kept private.
  • Recruited, hired, and trained all staff, providing direct supervision, ongoing staff development, and continuing education to employees.
  • Developed and updated policies and procedures, maintaining compliance with statutory, regulatory, and local, state, and federal guidelines relating to HIPAA, benefits administration, and general liability.
  • Created customized care plans, working with hospital staff and families to assess and meet individual needs.
  • Offered patients and patrons information on various immunizations including flu, DTaP COVID 19 Vaccine, and HPV vaccines.
  • Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
  • Discussed medical histories with patients in an effort to provide the most effective medical advice.
  • Tracked expiration dates on documents and communicated with appropriate staff to avoid late filing.
  • Conducted primary source verifications such as background checks and board certifications.
  • Received and evaluated applications to look for missing and inaccurate information.
  • Obtained NPI numbers for providers and facilities and update existing profiles.
  • Enrolled providers and Medicaid, Medicare, and private insurance plans.
  • Developed disaster and recovery strategies to prepare the company for hazardous weather conditions, nuclear accidents, and terrorist attacks.
  • Prepared records for site visits and file audits.
  • Maintained accurate files, records, and credentialing documents in well-maintained databases CAQH.
  • Maintained accurate files for hospital reappointment.
  • Worked closely with practitioners to help each obtain privileges at assigned healthcare facilities
  • Communicated effectively with various parties each day using polished interpersonal and active listening skills.
  • Coordinated implementation of people-related services, policies, and programs through departmental staff.
  • Conducted annual salary surveys and developed, analyzed, and updated company salary budgets.
  • Maintained work structure by updating job requirements and job descriptions for all positions.
  • Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
  • Improved office efficiency by effectively managing internal communications and correspondence.
  • Planned, monitored, and appraised employee work results by training managers to coach and discipline employees.
  • Reduced expenses by analyzing compensation policies and implementing competitive programs while ensuring adherence to legal requirements.
  • Reviewed personnel records to determine names, rates of pay, occupations of new hires, and changes in wage rates.
  • Managed payroll data entry and processing for 52 employees to comply with predetermined company guidelines.
  • Checked accrued hours against listed hours for leave time.
  • Updated employee files with new details such as changes in address or salary levels.
  • Researched and resolved time discrepancies.
  • Maintained employee confidence and protected payroll operations by keeping information confidential.
  • Responded to employee questions and requests for information in a timely and knowledgeable fashion.
  • Processed new hire paperwork and documents.
  • Prepared orders accurately by department request.
  • Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
  • Promoted safety by reporting or resolving safety hazards and observing OSHA guidelines.
  • Monitored packaging supply inventory and proactively requisitioned materials to avoid shortages.
  • Coordinated with other healthcare providers concerning treatment plans for patients
  • Maintained up-to-date information in electronic medical records software
  • Responded to inquiries from doctors, nurses, and patients with accurate information
  • Communicated with doctors, nurses, patients, and other employees to identify and resolve healthcare needs
  • Defined testing protocols, quality assurance initiatives, and clinic policies and procedures
  • Responded to inquiries from doctors, nurses, and patients with accurate information
01/2017 to 12/2021 Medical Office Manager Nbc Universal | Englewood Cliffs, NJ,
  • Developed close working relationships with the front office and back office staff.
  • Assisted with regulatory issues such as compliance.
  • Managed 29 employees with various personalities and from different cultures for large 12 -physician practice.
  • Built relationships with physicians to create steady referral pipeline.
  • Consulted with healthcare professionals on business decisions.
  • Recruited, hired and educated staff on state and federal statutes on sleep service and independent diagnostic testing facility(IDTF) guidelines.
  • Assessed processes and procedures, complying with OSHA and HIPAA regulations.
  • Oversaw fiscal operations, including accounting, budgeting, authorizing expenditures and financial reporting.
  • Developed close working relationships with front office and back office staff.
  • Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
  • Performed patient assessments and contributed to development of interdisciplinary care plans.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using MS Office suite.
  • Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
  • Assessed personnel performance and implemented incentives and team-building events to boost morale.
  • Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
  • Communicated corporate objectives across all divisions through regular correspondence and scheduled status updates.
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Drove implementation of EMR and EHR software to automate office operations.
  • Completed bi-weekly payroll for 29 employees.
  • Maintained accurate, current and compliant financial records by monitoring and addressing variances.
  • Supervised and guided new employees on EMR and responded quickly to questions, which improved understanding of job responsibilities.
  • Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills.
  • Addressed and remedied all patient or team member issues.
  • Created and implemented organizational policies and procedures.
  • Arranged corporate and office conferences for monthly meeting.
  • Established and developed highly efficient and dependable administrative team by delivering ongoing coaching and motivation and fostering career advancement.
  • Organized Staff meetings for all positions and coordinated availability of conference rooms for participants.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Managed CRM database, including troubleshooting, maintenance, updates and report generation.
  • Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Completed bi-weekly payroll for 102 employees.
  • Supervised and guided new employees and responded quickly to questions, which improved understanding of job responsibilities.
01/1992 to 11/1999 Director Medicaid | City, STATE,
  • Focused teams on developing innovative and cutting-edge approaches at all levels with effective resource allocation and strategic planning.
  • Optimized processes and supervised 21employees, including overseeing administration, budgeting, sales and scheduling protocols.
  • Assessed final products to check quality and consistency with creative vision.
  • Tasked to turn around low-growth operation by solidifying workflow processes, strengthening client relationships and improving communications supporting client advocacy.
  • Directed work of lighting and sound crews to coordinate efficient production operations.
  • Made recommendations for changes in funding process and policies based on data and judgment.
  • Collaborated with management, technical crew members and fellow supervisors to organize efficient operations and achieve demanding schedule targets.
  • Evaluated live broadcasts to assess signal strength, content and compliance with FCC standards, protecting station revenue and preventing legal concerns.
Education
Expected in 07/1994 Ph.D. | Clinic Psychology Universidad De Rio Piedras , Rio Piedras, PR , GPA:
Expected in 06/1989 Master of Science | Medical Social Work Interamericana Arecibo , Arecibo, GPA:
Languages
Spanish:
Native or Bilingual
Negotiated:
English:
Full Professional
Negotiated:

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Resume Overview

School Attended
  • Universidad De Rio Piedras
  • Interamericana Arecibo
Job Titles Held:
  • Medical Practice Administrator
  • Medical Office Manager
  • Director
Degrees
  • Ph.D.
  • Master of Science