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medical office supervisor resume example with 20+ years of experience

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

Skilled Medical Office professional offering 7 years of experience cultivating seamless office operations. Personable and detail-oriented with proven track record of warmly welcoming patients and supporting needs. Quick learner proficient in office equipment operations and job-related software.

Independent thinker successfully overseeing a busy front office at a private practice medical office. Dependable Front Office Supervisor performing multiple tasks, including cash transactions, check-ins and telephone inquiries. Looking to take on new challenges with a terrific company.

Knowledgeable with over 20 years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.

Skills
  • Satisfaction Surveys
  • Team Leadership
  • Handling Complaints
  • Workflow Optimization
  • Healthcare Coding Competency
  • Microsoft Office
  • Medical Software Applications
  • Decision Making
  • Multitasking and Organization
  • Payment Processing
  • Understanding of Medical Laws
  • Office Management
  • Medical Records Management
  • Appointment Setting
  • Sales Representative Scheduling
  • Customer Service
  • Handling Customer Complaints
  • Team Management and Supervision
  • Knowledge of Medical Terminology
  • New Hire Orientation
  • Knowledge of HIPAA Regulations
  • Staff Scheduling
  • Chart Updates
Experience
10/2016 to 01/2022 Medical Office Supervisor Concentra | Morrow, GA,
  • Coordinated communications between patients, physicians and hospital personnel.
  • Maintained current knowledge of health records system and trained all new employees on correct usage.
  • Scheduled appointments, oversaw check-ins and resolved patient concerns in high-volume medical practice.
  • Maintained consistent patient confidentiality in alignment with HIPAA protocols by using encryption software.
  • Organized patient files and streamlined operations to improve efficiency.
  • Assisted with referrals and prepared medical records for patients.
  • Managed office inventory and completed new purchases.
  • Organized and managed medical supply inventory to foster continuous availability of required items.
  • Registered patients and scheduled appointments.
  • Conducted insurance verification and pre-authorization, coded in house procedures and managed patient charts.
  • Called in prescription refills for patients.
  • Oversaw office inventory and timely reordering of supplies.
  • Collected information, verified insurance and collected co-payments for patients as part of check-in process.
  • Communicated with patients regarding payments on outstanding accounts.
  • Supported 2 providers in outpatient medical office through coordinating all administrative operations.
  • Provided exceptional patient experience through friendly and compassionate communications.
08/2014 to 10/2016 Manger Department Of Defense | Fort Campbell, TN,
  • Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
  • Greeted and encouraged feedback from customers to implement in-store operational changes.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.
  • Examined merchandise to correctly price and display products.
  • Conducted quality, timely performance feedback and performance appraisals.
  • Planned and optimized warehouse work processes to improve fulfillment system efficiency.
  • Oversaw efficient receiving and inventory management to keep stock within optimal levels.
  • Maximized warehouse efficiency by dispatching crews and coordinating optimal daily schedules.
  • Recruited and trained new employees to meet job requirements.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
04/1996 to 03/2015 Office Manager West Coast Dental | Lynwood, CA,
  • Negotiated with vendors to determine optimal material purchase pricing.
  • Managed office inventory and placed new supply orders.
  • Booked hotel rooms, car rentals and flights for company trips and conferences.
  • Wrote professional business correspondence to maintain strong line of communications.
  • Coordinated office activities and operations to secure efficiency and compliance with company policies.
  • Elevated customer satisfaction ratings by resolving client and case issues effectively.
  • Delegated work to staff, setting priorities and goals.
  • Strengthened product branding initiatives and coordinated effective marketing campaigns.
Education and Training
Expected in 06/1997 to to High School Diploma | Selah High School, Selah, WA GPA:
Expected in to to | Child Psychology, Early Childhood Development, Fam Penn Foster Career School, Scranton, PA GPA:

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Resume Overview

School Attended

  • Selah High School
  • Penn Foster Career School

Job Titles Held:

  • Medical Office Supervisor
  • Manger
  • Office Manager

Degrees

  • High School Diploma
  • Some College (No Degree)

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