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medical office receptionist resume example with 8+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Kind Medical Office Receptionist with 11 years of experience in the healthcare appointment setting industry. Skilled in performing front desk duties, including telephone and post appointment scheduling. Welcoming and hospitable with the ability to greet 50 plus patients and families daily. Caring Medical Office Receptionist with excellent customer service acumen and the ability to schedule procedures and tests for patients. Skilled in handling referrals and performing various registration functions. Hospitable Medical Office Receptionist with 11 years of experience interacting with patients, nurses and physicians in professional and courteous manner. Multitasks and handle multi-line telephone systems. Decreases patient wait times by efficiently managing check-ins and schedule coordination. Patient-oriented Medical Receptionist with strong attention to detail, professional telephone etiquette and organization skills.

Skills
  • Appointment Scheduling
  • Reminder calls
  • Patient Scheduling
  • Relationship development
Work History
Medical Office Receptionist, 08/1991 - 07/1993
Valor Healthcare Harriman, TN,
  • Reviewed and verified data, including addresses, phone numbers, names, ages, and values.
  • Carried out administrative tasks by communicating with clients, distributing mail and scanning documents.
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
  • Checked documentation for accuracy and validity on updated systems.
  • Observed strict procedures to protect sensitive patient information, including medical records and payment data.
  • Scheduled appointments for doctor visits and procedures using desktop calendar software.
  • Kept patients' appointments on schedule by informing provider of patient’s arrival and any delays.
  • Scheduled, rescheduled and handled cancelled appointments for patients.
Medical Receptionist, 06/1988 - 07/1989
Us Oncology, Inc. Panama City, FL,
  • Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
  • Reviewed records, paperwork and orders for errors and resolved issues with minimal direction.
  • Maintained accurate and current alphanumeric filing system for optimal recordkeeping efficiency.
  • Assisted customers by answering questions and fulfilling requests.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Scheduled appointments for doctor visits and procedures using desktop calendar software.
  • Scheduled, rescheduled and handled cancelled appointments for patients.
Medical Receptionist, 11/1985 - 06/1989
Us Oncology, Inc. Philadelphia, PA,
  • Organized paperwork such as charts and reports for office and patient needs.
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
  • Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
  • Used computer programs and registration systems to schedule patients for routine and complex procedures.
  • Completed clerical duties and tasks for clinic administration.
  • Promptly answered multi-line phone system and greeted callers enthusiastically.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Responded to correspondence from insurance companies to verify patient's coverage.
  • Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.
  • Adeptly managed multi-line phone system and pleasantly greeted all patients.
  • Provided ample support to team members, providing creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Scheduled appointments for doctor visits and procedures using desktop calendar software.
  • Scheduled, rescheduled and handled cancelled appointments for patients.
Medical Office Receptionist, 07/1982 - 10/1985
Valor Healthcare Harrison, AR,
  • Organized paperwork such as charts and reports for office and patient needs.
  • Scheduled appointments for doctor visits and procedures using desktop calendar software.
  • Kept patients' appointments on schedule by informing provider of patient’s arrival and any delays.
  • Scheduled, rescheduled and handled cancelled appointments for patients.
  • Adhered to strict HIPAA guidelines at all times to protect patient privacy.
  • Reviewed and sent medical records to other physicians upon request.
Education
High School Diploma: , Expected in 06/1979
-
North Side High School - Fort Smith, AR
GPA:
Status -

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Resume Overview

School Attended

  • North Side High School

Job Titles Held:

  • Medical Office Receptionist
  • Medical Receptionist
  • Medical Receptionist
  • Medical Office Receptionist

Degrees

  • High School Diploma

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