Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Seeking a position as a Receptionist, bringing superb front desk skills and clerical abilities in order to provide the company with exceptional customer care and administrative services.

  • Social Perceptiveness Critical Thinking
  • Time Management Judgment and Decision Making
  • Active Learning Complex Problem Solving
  • Attorney, Scanning
  • Benefits, Scheduling
  • Billing, Switchboard
  • Charts, Taking messages
  • Clerical, Take messages
  • Contracts, Telephone
  • Critical Thinking, Telephones
  • Clients, Time Management
  • Data entry, Type
  • Decision Making, Websites
  • Delivery
  • Electronic medical records
  • Email
  • Faxes
  • Fax machines
  • Fax
  • Faxing
  • Forms
  • Front office
  • Funds
  • Insurance
  • Law
  • Legal
  • Managing
  • Mail
  • Money
  • Office
  • Office equipment
  • Organizing
  • Paralegal
  • Payroll
  • Phone systems
  • Copiers
  • Problem Solving
  • Protocols
  • Reception
  • Repairs
Work History
Medical Office Receptionist, 04/2017 to 10/2017
Hanger, Inc.Springfield, MO,
  • Individually ran front office for a busy two physician's family practice
  • Performed the tasks of greeting patients and scheduling new patient appointments as well as follow up visits. Operated telephone switchboard to answer screen or forward calls providing information , taking messages or scheduling
  • Responsible for handling and managing continuous flow of information
  • Hear and resolve complaints
  • Handled tasks of organizing and maintaining medical forms and office stationary required for front desk activities
  • Registering patients in a timely manner all while utilizing protocols of the organization
  • Verifying accuracy of medical records and insurance information through selected websites
  • Prepared and maintained patients medical charts
  • Performed essential clerical tasks including faxing, email and data entry
  • Mailed monthly statements and posted all copays, deductibles and coinsurance owed
  • Completed skilled administrative work to support all office staff and operational requirements
  • Managed master calendar and scheduled appointments for two providers based on optimal patient loads and clinician availability
  • Organized paperwork such as charts and reports for office and patient needs
  • Kept patients' appointments on schedule by informing provider of patient’s arrival and any delays
  • Accurately collected personal, billing and medical details for all patients
  • Received, recorded and filed medical payments by check, cash and credit card
  • Handled office inventory by ordering new supplies and scheduled equipment services and repairs
  • Reviewed and sent medical records to other physicians upon request
  • Maintained privacy of patients’ information
Medical Receptionist, 01/2013 to 10/2014
Beacon Health SystemGoshen, IN,
  • Scheduled patients in and out for a very busy seven physician speciality practice
  • Confirmed patient information and correctly scanned into electronic medical records
  • Collected copays, deductibles and coinsurance due
  • Interacted with insurance companies to verify patients eligibility and benefits
  • Posted payments and adjustments .Maintained new OB charts and prepared contracts for payment plans
  • Scheduled, rescheduled and handled cancelled appointments for patients
  • Successfully scheduled patient appointments and placed reminder calls to ensure exceptional customer experience
  • Obtained payments from patients and scanned identification and insurance cards
  • Improved timely payment of bills by developing flexible payment plans for patients
Medical Receptionist-Administrative Assistant, 01/2004 to 07/2008
Beacon Health SystemMiddlebury, IN,
  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals
  • Perform payroll functions, such as maintaining time keeping information and processing and submitting payroll
  • Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records of collections and disbursements, and ensure accounts are balanced
  • Assisted patients to exam rooms
  • Answered insurance, and billing questions
  • Responsible for maintaining patients demographics and current Insurances
  • Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions
Medical Receptionist, 05/1998 to 12/2004
David R Heil P.ACity, STATE,
  • For two personal injury law firm
  • Determined nature of calls and directed caller to the appropriate attorney and or paralegal
  • Mail, fax, or arrange for delivery of legal correspondence to clients, witnesses, and court officials
  • Organize and maintain law libraries, documents, and case files
  • Make photocopies of correspondence, documents, and other printed matter
  • Prepare and distribute invoices to bill clients or pay account expenses
  • Draft and type office memos
  • Complete various forms, such as accident reports, trial and courtroom requests, and applications for clients
High School Diploma: , Expected in
Winter Springs High School - Winter Springs, FL
Graduated with honors

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School Attended

  • Winter Springs High School

Job Titles Held:

  • Medical Office Receptionist
  • Medical Receptionist
  • Medical Receptionist-Administrative Assistant
  • Medical Receptionist


  • High School Diploma

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