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medical office receptionist resume example with 15+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Welcoming Medical Office Receptionist with 8-year background in medical office operations. Adept at booking appointments and maintaining medical records. Talented at verifying and updating information in medical databases. Organized Medical Office Receptionist works collaboratively with others and multi-tasks effectively to achieve large volume of work. Sound knowledge of appointment scheduling programs. Outstanding customer service skills.

Skills
  • Medical Software Applications
  • Patient Relations
  • Verbal and Written Communication
  • Appointment Scheduling
  • Detail-Oriented
  • Critical Thinking
  • Problem-Solving
  • CPR Certified
  • Epic Systems
  • Customer Service
  • Data Entry
  • Customer Service Background
  • Knowledge of HIPAA Regulations
  • Cash Handling
  • Computer Proficiency
  • HIPAA Compliance
Experience
Medical Office Receptionist, 01/2022 to Current
Medstar HealthAlexandria, VA,
  • Gathered patient records for provider.
  • Collected information, verified insurance and collected co-payments for patients as part of check-in process.
  • Scheduled appointments by telephone or in person.
  • Answered phone calls to provide assistance, information and medical personnel access.
  • Maintained consistent patient confidentiality in alignment with HIPAA protocols by using encryption software.
  • Organized and maintained records by updating and obtaining both personal and financial information from patients.
  • Informed patients of financial responsibilities prior to rendering services.
  • Greeted office patients daily by telephone, email or in person.
  • Compiled physical and digital documents, charts and reports.
  • Successfully greeted visitors and responded to telephone and in-person requests for information.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Entered insurance, demographics and health history into patient database.
  • Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
  • Checked patients in and out for appointments and collected co-payments.
  • Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
  • Protected patients by observing strict HIPAA guidelines.
  • Greeted patients and visitors to answer questions or refer inquiries to appropriate personnel.
  • Answered multi-line phone system and directed callers to requested personnel and departments.
  • Trained new staff on office procedures, insurance processes and medical terminology.
  • Maintained patient accounts by obtaining, recording and updating personal and financial information.
  • Greeted each patient pleasantly and offered desk sheet for easy sign-in.
Customer Service Representative Agent, 10/2018 to 12/2021
Robert Half InternationalTalleyville, DE,
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Developed strong customer relationships to encourage repeat business.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Fielded customer complaints and queries, fast-tracking for problem resolution.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Consulted with customers to resolve service and billing issues.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Used proven techniques to de-escalate angry customers during telephone interactions.
  • Set up and activated customer accounts.
Customer Service Representative, 08/2015 to 06/2018
Marsden Holding LlcJacksonville, FL,
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Developed strong customer relationships to encourage repeat business.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Consulted with customers to resolve service and billing issues.
  • Educated customers on special pricing opportunities and company offerings.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Used proven techniques to de-escalate angry customers during telephone interactions.
  • Fielded customer complaints and queries, fast-tracking for problem resolution.
  • Made outbound calls to obtain account information.
Janitorial Lead, 07/2007 to 08/2015
ISS Facilities ServicesCity, STATE,
  • Trained staff to follow team standards and use efficient techniques.
  • Managed team supplies to maintain budgets and meet work demands.
  • Achieved adequate coverage for jobs by setting effective schedules and assigning tasks to each worker.
  • Maintained equipment with focus on preventive and predictive methods to keep costs low and avoid breakdowns.
  • Checked quality of work regularly through inspections and official assessments.
  • Kept team safe by verifying proper use of safety equipment and techniques, and correcting missteps.
  • Checked inventory for required supplies and made lists for needed cleaning products.
  • Sanitized and cleaned sinks, mirrors, toilets and showers.
  • Delegated work to staff, setting priorities and goals.
  • Communicated with maintenance team on damages to repair.
  • Managed team of employees, daily progress reports and overall project planning.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Established and enforced procedures and work standards, promoting team performance and safety.
  • Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
  • Assessed daily workloads, scheduled and planned daily assignments and oversaw numerous projects.
  • Collaborated with multiple departments to maximize workflow and efficiency.
  • Swept and damp-mopped private stairways and hallways.
  • Explained goals and expectations required of trainees.
  • Polished furniture and room accessories to keep all areas bright and fresh.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Defined and monitored personnel and project schedules to ensure on-time project completion.
  • Reported damage or theft of hotel property to management.
  • Recruited and hired workers, in addition to supervising and monitoring daily performance.
  • Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
  • Monitored cleanliness of lobby, swimming pool and other common areas.
Education and Training
Certified Dental Assistant : , Expected in 11/2010 to Pima Medical Institute - Tucson, AZ
GPA:
High School Diploma: , Expected in 05/2009 to Alta Vista High School - Tucson, AZ
GPA:
Languages
English:
Native/ Bilingual
Negotiated:
Spanish:
Native/ Bilingual
Negotiated:

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Resume Overview

School Attended

  • Pima Medical Institute
  • Alta Vista High School

Job Titles Held:

  • Medical Office Receptionist
  • Customer Service Representative Agent
  • Customer Service Representative
  • Janitorial Lead

Degrees

  • Certified Dental Assistant
  • High School Diploma

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