(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

Experienced Office Management and Administration Professional with 15 years of experience optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

  • Team Leadership
  • Payroll and budgeting
  • Policy and procedure modification
  • Presentation design
  • Scheduling
  • Staff Management
  • Drug utilization review
  • FDA Drug Safety Guidelines
  • Medicare and Medicaid process
  • Confidentiality and HIPAA
  • Assisting pharmacists
  • Drug inventory management
  • Drug storage procedures
  • Manual and automated medication dispensing
  • Advanced math skills
  • Patient privacy
  • Team collaboration
  • Drug safety
  • Staff development
  • Insurance Knowledge
  • Strategic Planning
  • Supervision
  • Adaptability
  • Critical thinking
University of Arkansas System E-Versity Little Rock, AR, Expected in 02/2021 Bachelor of Science : Healthcare Managment - GPA :
  • Graduated cum laude
National Park College Hot Springs, AR Expected in Associate of Arts : Applied Science - GPA :
Work History
Avery Partners - Medical Office Manager
Roswell, GA, 06/2021 - Current
  • Assessed processes and procedures, complying with OSHA and HIPAA regulations.
  • Oversaw fiscal operations, including accounting, budgeting, authorizing expenditures and financial reporting.
  • Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing and accounts receivable.
  • Assisted with regulatory issues such as compliance.
  • Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
  • Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
  • Addressed and remedied all patient or team member issues.
  • Developed policies and procedures for effective practice management.
  • Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills.
  • Consulted with healthcare professionals on business decisions.
  • Built relationships with physicians to create steady referral pipeline.
  • Oversaw day-to-day business and clinical activities by establishing goals, objectives, standards of performance and policies and procedures when managing $800,000 annual budget and supervising 12 employees.
  • Oversaw accounting, budgeting and financial reporting.
  • Created and implemented organizational policies and procedures.
  • Developed and maintained electronic record management systems to analyze and process data.
  • Developed close working relationships with front office and back office staff.
City Of Austin, Tx - Program Coordinator
Austin, TX, 01/2020 - 06/2021
  • Organized and managed program development from conception through successful execution.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
  • Processed incoming drug orders.
  • Resolved non-routine issues like third-party billing, computer system and customer service issues.
  • Liaised with other pharmacies to eliminate issues related to product expiration.
  • Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
  • Recruited, trained and guided new coordinator trainees which improved overall performance.
  • Coordinated with insurance representatives to process claims and calculate correct co-pay information for patients.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
  • Entered and processed patients' prescriptions into internal system.
  • Wrote letters of appeal and medical necessity.
  • Orchestrated smooth and efficient program development by collaborating cross-functionally across departments.
Edgeworth Park At New Town - Pharmacy Technician, CPhT
Williamsburg, VA, 01/2014 - 04/2020
  • Processed about 350-400 prescriptions per day in busy pharmacy achieving decreased customer wait times and maintaining excellent customer satisfaction.
  • Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
  • Ordered medicines daily to ensure compliance with demands and needs.
  • Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
  • Stocked, labeled and inventoried medication to keep accurate records.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Supervised pharmacy technicians and coordinated day-to-day assignments.
Various Restaurants - Server
City, STATE, 01/2009 - 12/2013
  • Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.

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Resume Overview

School Attended

  • University of Arkansas System E-Versity
  • National Park College

Job Titles Held:

  • Medical Office Manager
  • Program Coordinator
  • Pharmacy Technician, CPhT
  • Server


  • Bachelor of Science
  • Associate of Arts

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