medical office manager resume example with 7+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • :
Professional Summary

Detail-oriented and knowledgeable Medical Administrative professional skilled at completing patient-facing and office-based tasks by applying strong multitasking and organizational abilities. Independent worker with extensive medical experience and fastidious nature dedicated to optimal patient care. Cheerful during each patient interaction to improve satisfaction ratings and patient retention.

  • Medical Office Management
  • Office support (phones, faxing, filing)
  • Medical billing and coding
  • Medical data entry
  • Microsoft Office Suite proficiency
Work History
Medical Office Manager, 05/2016 to Current
Cleveland Eye ClinicStreetsboro, OH,
  • Consulted with healthcare professionals on business decisions.
  • Created and implemented organizational policies and procedures.
  • Ensured compliance with OSHA and HIPAA regulations.
  • Addressed and remedied all patient or team member issues.
  • Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills.
  • Developed and maintained electronic record management systems to analyze and process data.
  • Developed close working relationships with front office and back office staff.
  • Developed policies and procedures for effective practice management.
  • Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
  • Performed billing, collection and reporting functions for office
  • Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
  • Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.
Front Desk Receptionist, 02/2016 to 05/2016
Brightview Senior LivingStaunton, VA,
  • Evaluated incoming patients to determine treatment needs and urgency of care.
  • Maintained office and waiting room so common areas were clean and tidy at all times.
  • Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
  • Entered data from pet records and office visits into computer system
  • Greeted pet parents with warm smile and pleasantly asked for sign-ins upon arrival.
  • Successfully scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
Medical Assistant, 08/2015 to 02/2016
Towson UniversityBaltimore, MD,
  • Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
  • Maintained detailed records of test results by entering data and patient information into computer.
  • Completed clinical procedures and gathered patient data for interpretation by physician.
  • Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
  • Implemented care and efficiency improvements to support and enhance office operations.
  • Conducted preliminary evaluations, including measuring weight, temperature and blood pressure, and documented results with accuracy.
  • Obtained client medical history, including medication information, symptoms and allergies.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Sanitized, restocked and organized exam rooms and medical equipment.
  • Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
  • Called and faxed pharmacies to submit prescriptions and refills.
Administrative Secretary, 10/2008 to 08/2010
Sturdy Memorial HospitalAttleboro, MA,
  • Received, recorded and addressed incoming and outgoing communication via telephone and email.
  • Coordinated front office duties, including customer service and patient scheduling
  • Completed skilled administrative work to support all office staff and operational requirements.
  • Successfully scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
High School Diploma: , Expected in 06/2006 to River Forest High School - Hobart, IN
: Health Administration, Expected in to Ivy Tech Community College of Indiana - Indianapolis, IN
: Business Management, Expected in to Dale Carnegie of The Emerald Coast - Gulf Shores, AL,
  • Awarded Breakthrough Award

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Resume Overview

School Attended

  • River Forest High School
  • Ivy Tech Community College of Indiana
  • Dale Carnegie of The Emerald Coast

Job Titles Held:

  • Medical Office Manager
  • Front Desk Receptionist
  • Medical Assistant
  • Administrative Secretary


  • High School Diploma
  • Some College (No Degree)

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