medical office manager resume example with 20+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Professional Summary
Outgoing Office Manager with experience overseeing multiple tasks and managing employees successfully. HardworClaire professional committed to providing outstanding patient care and assistance. Well-qualified Medical Administrative professional successful at helping patients navigate medical office procedures, while maintaining smooth and efficient business operations. Forward-thinClaire professional with many years of experience worClaire for fast-paced physician practices. Medical Office Assistant with many years of experience in administrative positions, and excellent interpersonal skills
Accomplishments
Skills
Accounts Payable and Receivable
Schedule Coordination
Handling Customer Complaints
Staff Development and Training
Recruitment and Hiring
Decision MaClaire
Complex Problem Solving
Team Management and Supervision
Report Preparation and Analysis
Attention to Detail
Delegation and Work Assignment
Facilities Maintenance
Performance Management
Honesty and Integrity
Regulatory Compliance
Work History
Medical Office Manager, 07/1991 - Current Cleveland Eye Clinic – Brecksville, OH,
Assessed processes and procedures, complying with OSHA and HIPAA regulations.
Oversaw fiscal operations, including accounting, budgeting, authorizing expenditures and financial reporting.
Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
Provided proper scheduling of patients, ensuring timely and effective allocation of resources and calendars.
Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
Created and managed patient records, encompassing data entry and administrative functions related to insurance, billing and accounts receivable.
Oversaw day-to-day business and clinical activities by establishing goals, objectives, standards of performance and policies and procedures.
Built relationships with physicians to create steady referral pipeline.
Created and implemented organizational policies and procedures.
Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills.
Developed and maintained electronic record management systems to analyze and process data.
Developed close worClaire relationships with front office and back office staff.
Assisted with regulatory issues such as compliance.
Developed policies and procedures for effective practice management.
Consulted with healthcare professionals on business decisions.
Directed patients to exam rooms, fielded questions and prepared for physician examinations.
Consultant/Billing Analyst, 03/2017 - 03/2020 Dr. John Hlaudy, DMD – City, STATE,
Designed and produced reports to highlight and explain collection issues and balances due, worClaire with clients and attorneys as needed.
Determined key areas prime for process improvements.
Analyzed payment information and applied changes correct customer accounts.
Compiled various reports related to aged accounts receivables/
Interacted with personnel in all departments, effectively building lasting relationships.
Conducted monthly pre-billing review and data quality analysis to verify complete accuracy of invoices delivered to customers and providers.
Front Office Clerk/Optical Dispenser/Medical Assistant, 07/1982 - 07/1991 Dr. William T. Holland, Jr., M.D. – City, STATE,
Assessed calls and inquiries to prioritize services based on medical emergencies.
Posted payments and charges to patient accounts and participated in billing processes.
Assisted with routine checks and diagnostic testing.
Directed patients to exam rooms, fielded questions and prepared for physician examinations.
Scheduled surgeries by maClaire arrangements with surgical centers and prepared charts and consent forms.
Verified patient information by interviewing patient, recording medical history and confirming purpose of visit.
Provided medical billing and coding duties.
Protected patients' rights by maintaining confidentiality of medical, personal and financial information.
Collected deductibles and copays to post money to patient accounts.
Submitted insurance claims and updated patients' insurance information.
Facilitated patient flow by notifying provider of patients' arrival, being aware of delays and communicating with patients and clinical staff.
Submitted patient statements and medical billing to insurance companies.
Obtained client medical history, including medication information, symptoms and allergies.
Arranged surgeries with surgical center, confirming times with patients and preparing admission and consent forms.
Called and faxed pharmacies to submit prescriptions and refills.
Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
Education
High School Diploma: , Expected in - Saegertown High School - Saegertown, PA GPA: Status -
: Medical/Dental Assisting /CNA , Expected in - Crawford County Vo-tech - Meadville, PA, GPA: Status -
: , Expected in - American Academy of Ophthalmology - , GPA: Status -
Continuing education in ophthalmic coding
: , Expected in - American Academy of Ophthalmology - , GPA: Status -
Member of the American Academy of Ophthalmology Executives.
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.
Resume Overview
School Attended
Saegertown High School
Crawford County Vo-tech
American Academy of Ophthalmology
American Academy of Ophthalmology
Job Titles Held:
Medical Office Manager
Consultant/Billing Analyst
Front Office Clerk/Optical Dispenser/Medical Assistant