LiveCareer-Resume

medical office manager resume example with 7+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Skin Therapist skilled in diverse facial treatments such as microdermabrasion, anti-aging and glycolic peels. Talented skin care specialist with knowledge in all areas of skin therapy, including administering facials, Skin Analysis, Product and follow-up care expertise. Very well known with strong Networking skills while creating a lasting customer relationship. Promoting and educating clients on proper skincare treatments and products. HIPPA and OSHA compliant and aware. Always exerting myself in furthering my knowledge in the beauty and skin industry. I am looking forward to being with a company that I can grow and excel with while giving the best Client care possible.

Skills
  • Social Media Marketing
  • Beauty Treatment Recommendation
  • EMR Software
  • Staff Scheduling
  • Reception Management
  • Personalized Care Regimens
  • Customer Service
  • Exfoliation Treatments
  • Chemical Peels
  • Equipment Sterilization
  • Application Instruction
  • Relationship Building
  • Verbal and Written Communication
  • Client Consultations
  • Product Demonstrations
  • Moisturizing Treatments
  • Assessing Skin Condition
  • Multitasking and Organization
  • Makeup Application
  • Eyelash and Eyebrow Tinting
  • Flexible Schedule
  • Postoperative Skincare
  • Preoperative Skincare
  • Equipment Maintenance
  • Industry Trends Research
  • Skincare Product Sales
  • Creative Thinking
  • Eyebrow Shaping
  • Facial and Scalp Massage
  • Facial Masks
  • Decision Making
  • Dependable and Responsible
  • Team Collaboration
  • Work Ethic
  • Attention to Detail
  • Understands Medical Procedures
  • Charting Expertise
  • Inventory and Supply Management
  • Professional Bedside Manner
  • Proper Sterilization Techniques
  • HIPAA Compliance
  • Advanced Anatomy Knowledge
  • Medical Billing
  • Social Perceptiveness
  • Appointment Scheduling
  • Critical Thinking
  • Updating Medical Records
  • Medication Administration
  • Procedure Assistance
  • Dictation and Transcription
  • Friendly, Positive Attitude
  • Hair and Face Analysis
  • Tool, Equipment and Surface Sanitizing
  • Soft Wax Expert
  • National Coalition of Estheticians Member
  • Brazilian / Bikini, Face/Body Hard & soft Wax Trained
  • Micro-needling, Pro-Cell, Chemical Peels, Derma-planing, Electrologists, High-Frequency, Cyro-machines, Micro-Current, Spray Tanning Specialist, Micro-Blading, Hydro-Facials , Microdermabrasion, Acne Facials.
Experience
08/2017 to 01/2021 Medical Office Manager St. Joseph Health | Pomona, CA,
  • Oversaw digital patient charting, data entry and administrative duties regarding insurance, billing and accounts receivable.me
  • Performed preliminary physical tests to accurately record results in patient history summary.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Scheduled appointments for patients via phone and in person.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Assessed, documented and monitored vital signs for patients within outpatient setting.
  • Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
  • Collaborated with local pharmacies to resolve and clarify issues with patient medication.
  • Efficiently performed insurance verification and pre-certification and pre-authorization functions.
  • Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
  • Followed principles of asepsis and infection control to meet patient safety guidelines.
  • Administered rapid tests for COVID and strep to help clinical staff assess conditions.
  • Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
  • Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
  • Checked patient insurance and collected pre-authorizations from providers.
  • Collaborated and established strong working relationships with physicians, supervisors and colleagues.
  • Booked surgeries according to physician volume and maintained prompt turnaround times.
  • Scheduled follow-up appointments as designated by physician.
  • Conveyed information to patients about arrival times and preoperative procedures.
  • Checked physician orders and schedule availability to make accurate appointments for tests and surgical procedures.
  • Used accurate procedure codes for billing purposes and to help operating teams be correctly prepared for each operation.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Developed and implemented office policies and procedures while adhering to HIPAA and OSHA regulations.
  • Performed data entry and processing into system databases and troubleshot minor computer issues.
  • Maintained and managed filing, chart keeping and organizational systems for practice.
  • Oversaw digital patient charting, data entry and administrative duties regarding insurance, billing and accounts receivable.
  • Developed plans to streamline patient flows, increase office and patient care efficiency and generate new revenues.
  • Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
08/2015 to 07/2017 Medical Assistant Uconn Health Center | Farmington, CT,
  • Adhered to healthcare documentation protocol in charting patients' progress and updating departmental records using E-Clinical Works.
  • Learned about new advancements in Medical Aesthetics by participating in company trainings and educational events.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Anticipated spa and salon guest concerns and addressed problems quickly and to satisfaction of patrons.
  • Suggested and sold salon services and retail products to customers.
  • Took detailed inventories of goods and supplies to stay on top of ordering schedule and consistently meet demands.
  • Streamlined organizational procedures and maintained optimal spa functionality during high-traffic times.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Exceeded customer satisfaction by finding creative solutions to problems.
08/2012 to 02/2015 Tanning Specialist Planet Beach Spa | City, STATE,
  • Greeted clients, showed to tanning facilities and educated on usage.
  • Stayed up-to-date on latest tanning trends and recommended updates to facilities and treatment plans.
  • Scheduled client appointments by phone and through email.
  • Maintained detailed records of client feedback and treatment plans to present personalized care.
  • Maintained knowledge of current sales, promotions and policies and answered customer questions.
  • Promoted and sold eyewear and swimwear products.
  • Cleaned and sanitized tanning beds and rooms.
  • Used cash registers to handle cash and credit card transactions, money and receipts.
  • Updated computer databases with client and inventory data.
  • Opened and closed salon, hung up promotional signs and scheduled equipment maintenance.
  • Maintained complex schedules and arranged appointments.
Education and Training
Expected in 05/2022 to to Aesthetics License | Skin Care Bene's Career Academy, New Port Richey, FL GPA:
Expected in 05/2013 to to High School Diploma | James W. Mitchell High School Adult Education, New Port Richey, FL GPA:
Certifications
  • Micro-Current Training - 2021
  • Micro-needling Training - 2021
  • Chemical Peels - 2021

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Resume Overview

School Attended

  • Bene's Career Academy
  • James W. Mitchell High School Adult Education

Job Titles Held:

  • Medical Office Manager
  • Medical Assistant
  • Tanning Specialist

Degrees

  • Aesthetics License
  • High School Diploma

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