medical office manager resume example with 15+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary
A People and Detail-oriented Healthcare Manager passionate about facilitating excellent patient care. Demonstrated clinical expertise, leadership skills, and Proficient in monitoring working with multidisciplinary teams to optimize patient care. Quality-driven and efficient with strong interpersonal skills. Adept at implementing policies and procedures. Motivated team builder and supervisor focused on driving team collaboration.
Skills
Very Personal and Professional Attitude & Approach
Strong Detail-Oriented
Excellent Verbal & Written Communication skills
Multitasking and Prioritization
Creative Problem Solving
Organizational and time management
Results Oriented
Cognizant of Time Urgencies
Accustom to High-volume Practice
Excels in Stressful Situations
Education and Training
Park High SchoolRacine, WIExpected in 06/1981 ā āHigh School Diploma: - GPA:
Trained on a number of medical devices
Experience
U.S. Physical Therapy - Medical Office Manager Dearborn, MI, 03/2018 - Current
Establish and implement effective workplace procedures
Ensure policies and best practices are up to industry standards and government regulations
Monitor medical staff
Organize patient records using electronic health records keeping
Supervise daily practice operations such as billing, debt collections, security, and occupational health and safety
Monitor inventory for supplements and medical equipment and organize for resupply
Interact with patients and address their complaints
Collaborate with Physicians to develop business strategies and patient services
Develop and implement strategies to improve facility's efficiency.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Increased customer satisfaction by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
Created and implemented organizational policies and procedures.
Provided proper scheduling of patients, ensuring timely, and effective allocation of resources and calendars.
Oversaw accounting and financial reporting.
Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
Addressed and remedied all patient or team member issues.
Developed policies and procedures for effective practice management.
Assisted with regulatory issues such as compliance.
Consulted with healthcare professionals on business decisions.
Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills
Coordinated office events, seminars, and meetings for staff and clients.
Maintained primary relationship accountability for clients, overall servicing responsibility, and client satisfaction to maximize profitability of client relationships.
Analyzed and solved multi-faceted problems that affected executive leaders and business initiatives.
Improved office operations by automating client correspondence, record tracking, and data communications.
Developed internal requirements and standards to minimize regulatory risks and liability across programs.
Identified opportunities to streamline processes and improve office operations and efficiency.
Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Improved customer satisfaction through application of superior conflict resolution and problem-solving skills.
Cultivated strong relationships with vendors and patients supporting administrative operations.
Created reports, presentations, and other materials for executive staff.
Completed bi-weekly payroll for employees and independent contractors.
Created and organized a filing system to manage practice documents.
U.S. Physical Therapy - Medical Front Office Receptionist Decatur, GA, 03/2013 - 03/2018
Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
Used computer programs and registration systems to schedule patients for routine and complex procedures.
Coordinated patient scheduling, check-in, check-out, and payments for billing.
Organized paperwork such as charts and reports for office and patient needs.
Maintained current and accurate medical records for patients.
Completed clerical duties and tasks for clinic administration.
Supported office staff and operational requirements with administrative tasks.
Helped patients complete necessary medical forms and documentation.
Managed multi-line phone system and pleasantly greeted patients.
Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
Fielded concerns surrounding patients and care, liaising between physician and patient.
Adhered to strict HIPAA guidelines to protect patient privacy.
Completed patient referrals to other medical specialists.
Transcribed phone messages and relayed to appropriate personnel.
Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
Notified manager of incidents and potential incidents relating to patients and staff for swift action.
Invoiced patients accurately in line with charging guidelines.
Printed prescription requests and queries in compliance with practice protocol.
Answered phone calls and messages for a 3-physician natural pathetic medical facility, scheduling appointments, and handling patient inquiries.
Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Placed new supply orders, managed inventory, and restocked clerical spaces.
Prepared and processed patient referrals and transfer requests.
Completed administrative patient intakes with case histories, insurance information, and mandated forms.
Greeted visitors and initiated triage processes for clients to streamline patient flow.
Greeted and interacted with patients to provide information, answer questions, and assist with appointment scheduling.
Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Conducted patient intake interviews, recording and documenting relevant information.
Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
Managed office logistics by scheduling appointments, maintaining files, and collecting payments.
Performed various administrative tasks by filing, copying, and faxing documents.
Registered and verified patient records before triage with most up-to-date information.
Received and routed laboratory results to correct clinical staff members.
Obtained payments from patients and scanned identification and insurance cards.
Care Atc Inc - Front Desk Medical Receptionist Greenfield, WI, 03/2008 - 03/2013
Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
Transcribed phone messages and relayed to appropriate personnel.
Printed prescription requests and queries in compliance with practice protocol.
Invoiced patients accurately in line with charging guidelines.
Notified manager of incidents and potential incidents relating to patients and staff for swift action.
Answered phone calls and messages for 3physician natural pathetic/chiro pathetic medical facility, scheduling appointments, and handling patient inquiries.
Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Organized and maintained patient chart filing system to promote quick data finding for staff.
Greeted visitors and initiated triage processes for clients to streamline patient flow.
Conducted patient intake interviews, recording and documenting relevant information.
Managed office logistics by scheduling appointments, maintaining files, and collecting payments.
Processed medical insurance claims and payments.
Obtained payments from patients and scanned identification and insurance cards.
Completed administrative patient intakes with case histories, insurance information, and mandated forms.
Prepared and processed patient referrals and transfer requests.
Placed new supply orders, managed inventory, and restocked clerical spaces.
Performed various administrative tasks by filing, copying, and faxing documents.
Registered and verified patient records before triage with most up-to-date information.
Greeted and interacted with patients to provide information, answer questions, and assist with appointment scheduling.
Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
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