medical office manager resume example with 6+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Detail-oriented and knowledgeable medical records clerk skilled at completing patient-facing and office-based tasks by applying strong multitasking and organizational abilities. Independent worker with extensive medical experience and fastidious nature dedicated to optimal patient care. Conversational english abilities.

  • Payment collection and processing
  • Physician assistance
  • Insurance billing procedures
  • Healthcare coding
  • Medical Records Management
  • Understanding of medical terminology
  • Insurance billing
  • Managing patient records
  • Accounting
  • Payroll and budgeting
  • Scheduling
  • Bookkeeping
  • Policy and procedure modification
  • Business administration
  • Staff Management
Work History
Medical Office Manager, 03/2017 - 07/2020
Healthcare Network Of Southwest Florida Golden Gate, FL,
  • Assisted with regulatory issues such as compliance.
  • Consulted with healthcare professionals on business decisions.
  • Oversaw fiscal operations, including accounting, budgeting, authorizing expenditures and financial reporting.
  • Developed and maintained electronic record management systems to analyze and process data.
  • Developed policies and procedures for effective practice management.
  • Developed close working relationships with front office and back office staff.
  • Assessed processes and procedures, complying with OSHA and HIPAA regulations.
  • Aided with prescription refill requests.
  • Entered procedure codes and diagnosis codes into medical billing software.
  • Received, recorded and filed medical payments by check, cash and credit card.
  • Adhered to strict HIPAA guidelines at all times to protect patient privacy.
  • Maintained patient databases and updated information in alignment with HIPAA protocols.
  • Sanitized, restocked and organized exam rooms and medical equipment.
  • Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
  • Contacted patients regarding unpaid and underpaid accounts to resolve issues.
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Scheduled, rescheduled and handled cancelled appointments for patients.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
Assistant Store Manager, 08/2015 - 01/2017
Michaels Stores Medford, OR,
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Performed store opening, closing and shift change actions, including completing accurate shift change logs, to keep operations efficient and current.
  • Arranged bakery displays to showcase baked cupcakes to drive product sales.
  • Decorated and merchandised quality bakery goods to build business reputation and revenue base.
  • Provided superior customer service to promote guest satisfaction, brand loyalty and consistent revenue.
  • Assisted bakers with procuring necessary ingredients from inventory area during high-volume periods with demanding order levels.
  • Wrapped, boxed and weighed bakery department products.
  • Issued receipts and processed refunds, credits, or exchanges.
  • Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer.
  • Greeted customers and helped with product questions, selections, and purchases including in-store transactions.
Administrative Assistant/Private Nanny/Dog Sitter, 06/2012 - 07/2014
Dudoit Landscapes, LLC City, STATE,
  • Exercised animals regularly with walks and rigorous play activities.
  • Mixed and administered special food formulas to individual animals based on unique dietary needs.
  • Provided follow through on all calls with confirmations and dissemination of requested information.
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
  • Traveled back and forth from Hawaii and California. Live in nanny throughout working for employers.
  • Created PowerPoint presentations for business development purposes.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Coordinated travel arrangements, including booking airfare, hotel and ground transportation.
  • Respond to emails from employers on different types of personal tasks.
No Degree: , Expected in
UEI College - San Marcos, CA,
Status -
  • Received Certificate of Completion for Medical Assistant.
  • Graduated in July 2016
  • Completed 3 extra months after graduating to obtain a license for Phlebotomy.
  • CPR certified
High School Diploma: , Expected in 05/2012
King Kekaulike High School - Pukalani, HI
Status -

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Resume Overview

School Attended

  • UEI College
  • King Kekaulike High School

Job Titles Held:

  • Medical Office Manager
  • Assistant Store Manager
  • Administrative Assistant/Private Nanny/Dog Sitter


  • No Degree
  • High School Diploma

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