LiveCareer-Resume

medical office manager resume example with 5+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Hardworking Medical Office Manager providing excellent customer service and task delegation skills. Creates patient satisfaction through efficient scheduling, registration and financial counseling, addressing questions and complaints. Strong organization abilities build thorough and comprehensive filing systems. Eager to pursue a career in radiologic technology and looking for opportunities to gain hands on experience.

Skills
  • Customer Service
  • Detail-Oriented
  • Critical Thinking
  • Problem-Solving
  • Verbal and Written Communication
  • Time Management
  • HIPAA Guidelines
  • Medical Charting
  • Insurance Authorizations
  • EHR Software
  • Office Management
Experience
Medical Office Manager, 05/2022 - Current
Wayne Lee Md Plastic Surgery & Med Spa Brandon, FL,
  • Manage staff scheduling and set patient scheduling policy.
  • Develop and implement office policies and procedures while adhering to HIPAA regulations. Analyze internal processes and recommended and implemented procedural or policy changes to improve operations.
  • Supervise patient billing, collection and financial counseling and assisted with cash posting.
  • Interview, hire and train medical office teams and conduct performance reviews.
  • Train employees on best practices and protocols while managing teams to maintain optimal productivity.
  • Represent work unit at meetings or conferences to serve as liaison for requests or complaints.
  • Work with management team to improve workflows and eliminate unnecessary tasks.
Medical Receptionist/Technician, 05/2019 - Current
Ace Hardware Agawam, MA,
  • Provide fast,friendly customer service by checking patients in and out for appointments,obtain identification and insurance cards, collect co-payments.
  • Call patients to confirm scheduled appointments and obtain additional details.
  • Pre-screen patients using Autorefractors, tonometer and retinal imaging to help prepare them for their eye exams.
  • Excelled at scheduling exams, answering phones and answering questions.
  • Maintain a professional office lifestyle, clean regularly to ensure that eye health remains intact for each and every patient.
  • Excelled at ordering contact lenses based on patient prescription as well as provide contact lens pricing for purchase resulting in exceeding monthly 20% productivity goal.
  • Complete daily tasks including calling patients overdue for their annual eye exams, call contact lens patients to evaluate their comfort with using contact lenses, call patients when their contact lens trials arrive as well as any ordered supplies
Soft Side Sales Associate/ Customer Service, 08/2018 - 09/2019
Bed Bath & Beyond City, STATE,
  • Provided fast, friendly service by actively seeking out customers and assessing their needs and aid in order to build rapport
  • Provided an abundance of product, promotional and service knowledge pertaining to customer needs and desires
  • Worked in cooperation with department supervisors, associates, and other departments to provide a seamless resolution of customer concerns and issues
  • Evaluated and maintained orderliness of shelved materials; basic housewares, cookware, bedding , towels etc.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Sales Associate/Customer Service, 06/2017 - 06/2018
Tricked Out Accessories City, STATE,
  • Provided fast, friendly service by actively seeking out customers and assessing their needs and aid in order to build rapport
  • Provided an abundance of product and service knowledge pertaining to customer needs and desires
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Evaluated and maintained orderliness of shelved materials; phone cases, tablet cases, bluetooth gadgets etc
  • Maintained cleanliness of store; swept/mopped flooring, dusted/shined cabinetry
  • Responsible for nightly drawer count and bank deposit
Education and Training
High school diploma: , Expected in 05/2017
-
Ogden High School - Ogden, UT
GPA:
Status -
: , Expected in
-
Weber State University - Ogden, UT,
GPA:
Status -
Accomplishments
  • Promoted to Office Manager due to a deep seated desire to excel in all areas of performance.
  • Consistently maintained high customer satisfaction ratings.
  • Led team to achieve and excel 20% productivity , earning recognition from upper management and financial reward.
Activities and Honors
  • Received Varsity athletic letters between 2014-2017 in Volleyball, Basketball and Track/Field
  • Appointed team captain by my coaches and team members between 2014-2017 in Volleyball, Basketball and Track/Field
  • Received the Dick Webber Gold Watch Award in May 2017 for Outstanding female athlete 2016-2017
  • 3rd place Award winner at the 2017 Ritchey National Senior Science and Engineering fair in the Microbiology category.
  • Member of the National Honors Society 2014-2017.
  • Member of Key Club : A dedicated service group that completes service work to give back to the Ogden community.
  • Member of the IB Diploma Programme.

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Ogden High School
  • Weber State University

Job Titles Held:

  • Medical Office Manager
  • Medical Receptionist/Technician
  • Soft Side Sales Associate/ Customer Service
  • Sales Associate/Customer Service

Degrees

  • High school diploma
  • Some College (No Degree)

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: