medical office manager resume example with 14+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Broad experience across multiple fields from volunteer work, employment, handling domestic duties in a military household, interpreting insurance benefits , including details of ADA, FMLA, disability benefits from my time as both a mother to a medically complex child and medical office experience. Hardworking with a passion for customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Skills
Strong with ultitasking, problem solving, and rapid decisions using sound judgement and critical thinking
Staff Scheduling based on daily workloads
Strong Work Ethic, Attention to Detail, Determination
Regulatory Compliance, policy change and enforcement
Willingness to Learn and always striving to improve
Microsoft Office, Google Docs experience
Practice Marketing via Facebook
Field training experience
Customer relationship building and always smiling
Experience
Medical Office Manager, 01/2019 - Current Wayne Lee Md Plastic Surgery & Med Spa – Brandon, FL,
Updated and maintained office policies and procedures while adhering to HIPAA and OSHA regulations.
Performed data entry and processing into system databases and troubleshot minor computer issues.
Entirety of patient billing, collection and financial counseling and assisted with cash posting.
Maintained and managed filing, chart keeping and organizational systems for practice.
QA/QI for digital patient charting, data entry and administrative duties regarding insurance, billing and accounts receivable.
Developed plans to streamline patient flows, increase office and patient care efficiency and generate new revenues.
Monitored office supplies to replenish needed inventory before depletion.
Managed paper or electronic filing systems by recording information, updating paperwork and maintaining documents.
Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
Created and implemented administrative processes and procedures to prioritize job tasks and establish personnel responsibilities.
Read through contracts, regulations and procedural guidelines to verify comprehension and compliance.
Negotiated and reviewed contracts, rates and terms with current insurance companies and maintenance plans.
Created and revised systems and procedures by analyzing operating practices, recordkeeping systems and forms control.
Researched and implemented new all-inclusive electronic medical record system to improve workflows and eliminate unnecessary tasks, while simultaneously decreasing costs.
Streamlined office processes and procedures to boost profits and productivity and facilitate continuous improvements.
Sourced, qualified and conducted screening with troop volunteer candidates to enroll both girl members and adult leadership roles.
Discussed with candidates information on work history, volunteer experience, education or job skills to help identify and refer candidates to proper positions/troops.
Informed volunteer applicants of duties and responsibilities, training and background guidelines, and benefits of both community and girl growth.
Developed or implemented recruiting strategies for our local service unit to meet current or anticipated volunteer needs.
Trained and mentored newer recruiters in successful strategies for increasing local troops.
Search for and attend recruitment events to bring in area candidates.
Contacted volunteer applicants to ensure they had been contacted by appropriate troop or support team.
Paramedic, 11/2006 - 08/2014 Arrow Child And Family Ministries – Houston, TX,
(40-48 hours per week)
As career staff of a local emergency ambulance service, I provided advanced life support to members of our community in need of medical attention
Often working alone or with one other partner, we responded to 911 calls, provided triaging and medical care for patients, while maintaining a safe working environment for ourselves and a pleasant customer experience for patients
Medical care included cardiac monitoring, drug administration, and rapid decision making
I also assisted with other operational duties as necessary, including ordering and stocking of medical equipment, base supply inventory, training, quality assurance and improvement, and scheduling of staff.
Developed strong rapport with other medical professionals to foster quality and efficient patient care.
Assessed emergency situations and prioritized medical care for patients.
Demonstrated dedication to providing quality care through continued training and education.
Adhered to protocols and procedures to maintain safety of patients and paramedic crew.
Remained level-headed and proactive during emergency situations.
Conducted equipment inspections and vehicle checks in adherence with required maintenance schedules.
Contracted position via federal SAFER grant(10hrs/wk)
As an independent contractor under the SAFER grant of Homeland Security, I provided skills and time to the volunteer fire services in a county wide effort to increase the volunteer base
My responsibilities included marketing, advertising, maintaining websites, and visiting local fairs and community events
I was able to create materials and provide fresh ideas to market the appropriate types of individuals that would be a good asset to local emergency service units, including a majority of volunteer firefighters and EMTs.
Reviewed referral candidates and contacted qualified individuals to request applications.
Planned and executed recruitment events to bring in area candidates.
Trained and mentored newer recruiters in successful strategies for interviewing and qualifying candidates.
Informed applicants of duties and responsibilities, compensation and benefits.
Evaluated recruitment or selection criteria for conformance to professional standards or recommended revisions.
Analyzed data and developed solutions or alternative methods for employee retention.
Paramedic, 09/2008 - 03/2011 Rural/Metro Medical Service – City, STATE,
As a paramedic in a busy urban EMS system, I provided advanced life support to patients in need of medical attention both during emergencies and routine transports
Often working with a permanent partner, we responded in emergency mode to residences, provided triaging and medical care for patients, while maintaining a safe working environment.
Assessed emergency situations and prioritized medical care for patients.
Developed strong rapport with other medical professionals to foster quality and efficient patient care.
Demonstrated dedication to providing quality care through continued training and education.
Adhered to protocols and procedures to maintain safety of patients and paramedic crew.
Education and Training
AAS: Emergency Medical Technician-Paramedic, Expected in 01/2008 - Erie Community College - Orchard Park, NY GPA: Status -
Honor Roll, Dean's List, President's List
Advanced Level Coursework
Member of Honor Society
Class president for our program
: Health Management, Expected in - Western Carolina University - Asheville, GPA: Status -
Additional Coursework in administrative positions towards earning a Bachelors in Science in Healthcare Management
Life had a change in circumstances, causing me to withdrawal from the program.
Certifications
Current CPR/AED/First Aid for Healthcare providers certification
FEMA certifications for ICS 100/300/700
National Incident Management System certifications
Advanced Incident Command System certifications
Hazmat Operations certification
Fire Scene and Rescue Operations Based certifications
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.