A highly experienced and organized Regional Sales Manager. Qualified to use excellent written and communication expertise to achieve smooth office operations and optimum utilization of unique resources within a diverse medical sales environment. Eager to use interpersonal skills, while maintaining a motivated and goal-oriented atmosphere.
Driven and compassionate healthcare professional with 15+ years hands-on experience in fast-paced medical and hospital environments. Accountable and responsible with a strong focus on patient wellness.
Education and Training
American Academy of CPR & First Aid, IncDallas, TexasExpected in 8912 – –CERTIFICATE # AB177520-BBP:BLOOD BORNE PATHOGENS - GPA:
Coursework in Health Service Policy and Analysis
American Academy of CPR & First Aid, IncDallas, TexasExpected in 8912 – –CERTIFICATE # AB177520-FA:BASIC FIRST AID COURSE - GPA:
American Academy of CPR & First Aid, IncDallas, TexasExpected in 8912 – –CERTIFICATE# AB177520-BLS:BLS CPR (ADULT/CHILD/INFANT) - GPA:
Skill Highlights
Staffing management ability
Proven patience and self-discipline
Motivation techniques specialist
Conflict resolution
Cultural awareness and sensitivity
Critical thinking proficiency
Personal and professional integrity
Relationship and team building
Sound decision making
Staff training and development
In-depth claims knowledge
Effectively influences others
Claims analysis and review specialist
Professional Experience
Healthcare Network Of Southwest Florida - Medical Office Manager Immokalee, FL, 2011 - Current
Seamlessly managed a highly prestigious, high volume spine surgeon's practice 60+hours a week.
Carefully selected, developed and retained qualified staff, as well as trained 7-10+ new staff annually.
Evaluated patient care procedural changes for effectiveness.
Participates in the development and implementation of long range plans and budgets for the medical practice Selects, trains, and ensures development of component personnel.
Created annual goals, objectives and budget and made recommendations to reduce costs.
Assisted in the design and execution of programs that contributed to a 50% growth of the organization in the 2012 fiscal year.
Served as liaison between management, clinical staff and the community.
Expertly planned, coordinated, organized and directed all operations of the agency.
Directed the installation of improved work methods and procedures to achieve agency objectives.
Ensures compliance of exposure control program and establishes and maintains employee medical records in compliance with OSHA regulations.
Provided thorough supervision for day-to-day operations of facility in accordance with set policies and guidelines.
Minimized staff turnover through appropriate selection, orientation, training, staff education and development.
Corresponded with operations staff to ensure key client deliverables and revenue goals were met.
Actively served on Utilization Review Committee by reviewing policies, patterns of providers and sanction processes.
As the primary liaison to all current and prospective clients, always greeted each client with a smile and assisted them with order-fulfillment from start to finish while managing overall store operations.
Spoke with each client and actively answered client inquiries, always ensuring that the clients' experience was completely satisfactory before and after their scheduled appointments.
Managed daily operations/sales, including screening, interviewing, hiring, and training 15+ employees.
Established clear standards and procedures, controlled all correspondences, reviewed and approved supply orders, & provided on the job training.
Reviewed and approved time cards for processing by payroll department.
Proficiently followed up on customer inquiries, product sales, billings, maintenance work and supply orders.
Collected, reconciled, and organized all billings.
Established facility's annual budget and conducted monthly reviews to ensure finances were being properly allocated.
Collaborated closely with the hospital staff of an 80 Partner multi-specialty orthopedic practice.
Managed their Outlook calendars, meetings, and schedules, using various medical software programs including electronic medical records programs such as Touch Works and All Scripts.
Assisted close to 300 patients each day and always took steps to ensure that each patient's experience was satisfactory by clearly defining hospital policies and procedures while efficiently tracking and rescheduling appointments, scheduling and precertification of surgeries, and making overall patient visits more enjoyable.
Handled high-level communications through answering, routing, creating and distributing incoming and outgoing telephone, electronic and written correspondence.
Managed highly sensitive and confidential patient matters with excellent judgment and discretion.
Courteously answered patient phone calls and scheduled doctors' appointments
Actively performed all administrative duties.
Carolina Primary Urgent Care Clinic - Office Manager City, STATE, 11/1997 - 11/2002
Screened, interviewed, and hired new employees for permanent and temporary holiday-pay positions at this multi-specialty orthopedic practice.
Actively input new employee info.
into the IT database, and coordinated all interviews for the executive staff.
Managed all Doctors' schedules, including patient surgeries and pre-surgery appointments which were comprised of approximately 100 patients per day.
Efficiently upgraded the office filing system to ensure that medical staff had easy access to all medical records and documents.
Used QuickBooks to complete all accounting and payroll functions for the entire office.
Planned, organized, supervised and provided assignments for nursing, technical, office and biomedical staff. Managed an average of 8 employees each shift.
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