medical office manager resume example with 3+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Dynamic Office Manager with experience in supporting day-to-day operational functions to provide smooth-running business. Highly dependable, ethical and reliable support specialist and leader in blending advanced organizational, technical and business acumen. Crucial assistance to office staff and customers with eagerness and attentiveness.

  • Work well in a high pressure environment
  • Time management
  • Critical thinking
  • Strong training skills
  • Quickly learning procedures and methods
  • Excellent communication skills,
  • Dependable – can work without supervision
  • Able to handle multiple projects concurrently.
  • Typing quickly and efficiently
  • Faxing
  • Word Processing
  • Data Entry
  • Scanning
  • Filing
  • Sorting
  • EMR, EHR
  • EClinical Works
  • ICANotes
  • Insurance knowledge
  • Filing claims
  • Appealing claims
  • Billing & Coding
  • Office 365
  • Credentialing
  • RX Prior Authorizations
  • Transcription
08/2020 to Current
Medical Office Manager Healthcare Network Of Southwest Florida Immokalee, FL,
  • Managed daily office operations for clinic, including scheduling staff, oversight of patient scheduling policy, hours of operation, budgeting, etc.
  • Monitored office inventory to maintain adequate supply levels and order products.
  • Coordinated office activities and operations to secure efficiency and compliance with company policies.
  • Optimized personnel coverage, preparing work schedules based on staff availability and forecasted demands.
  • Evaluated employee job performance and motivated staff to improve productivity.
  • Managed daily operations within a mental health clinic by supporting continuous delivery of excellent services and care.
  • Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
  • Contacted insurance providers to verify correct insurance information and obtain authorization for proper billing codes.
  • Executed medical billing including submitting claims to insurance companies and researching and resolving denials and explanation of benefit rejections within billing cycle timeframe.
  • Facilitated payment of invoices due by sending bill reminders and contacting clients.
  • Checked claims coding for accuracy with ICD-10 standards.
  • Collected, posted and managed patient account payments.
  • Receiving insurance reimbursements and applying to patient accounts.
  • Reviewing EOB's from multiple insurance companies
  • Submitted claims to insurance companies.
  • Performed insurance verification, pre-certification and pre-authorization.
  • Identified professional development opportunities and delivered comprehensive, standardized and hands-on training to new staff.
  • Resolved interpersonal conflicts by listening, finding common ground and building relationships.
  • Kept close tabs on documentation expiration dates, communicating with correct personnel to submit files prior to expiration.
  • Addressed credentialing requests, overseeing compliance with governmental and organizational guidelines regarding tiered data access.
  • Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information.
  • Transcription of Nurse Practitioner's hand-written note to send to appropriate legal companies.
  • Completing drug prior authorizations and submitting them to the correct insurance companies, calling to follow up on rejections when needed
01/2020 to 07/2020
Medical Office Clerk Healthcare Resolution Services, Inc. (Hcrs) Supai, AZ,
  • Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies.
  • Scheduled appointments for patients by phone and in person.
  • Communicated with patients by phone and in person to obtain payments on outstanding accounts or accounts requiring deductibles or co-pays.
  • Maintained confidentiality of records relating to clients' treatment
  • Assisted with referrals and prepared medical records for patients.
  • Consistently informed patients of financial responsibilities prior to services being rendered.
  • Registered patients and scheduled appointments.
  • Collected information, verified insurance and collected co-payments for average of 25 patients each day.
  • Vital signs for appointments
  • Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
11/2016 to 09/2018
Medical Office Clerk Healthcare Resolution Services, Inc. (Hcrs) Toppenish, WA,
  • Knowledge of electronic medical records program so as to scan, file, and organize
  • File medical documents for physician review
  • Answer telephone calls and take care of customer requests and/or delegate to appropriate parties in office
  • Front desk reception duties as needed
  • Referrals to other physicians and facilities for further care that is normal business for the office,
  • Schedule and reschedule appointments via phone and in person
  • Handle all insurance information for approximately 40 patients a day
  • Check eligibility and patient insurance for different services within the medical office, as well as get authorizations for various services in the office
  • Call insurances to verify benefits
  • Handle cash drawer and balance at the end of each business day
  • Processing records when needed
  • Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
05/2016 to 06/2016
Student Extern Beaumont Hospitals Macomb, MI,
  • Complete and process insurance claim forms
  • Perform procedural and diagnostic coding, perform billing and collection procedures
  • Answer telephones
  • Data entry
  • Process and handle incoming and outgoing mail
  • Schedule appointments and procedures
  • Organize and file patient records
  • Process patient referrals
  • Verify insurance benefits and obtain pre-certifications
  • Medical records charting with proper medical terminology
  • Patient check-in/out
  • Various other administrative duties as requested
Education and Training
Expected in 06/2016
Expected in 2013

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Job Titles Held:

  • Medical Office Manager
  • Medical Office Clerk
  • Medical Office Clerk
  • Student Extern



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