Medical Office Manager Resume Example
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MEDICAL OFFICE MANAGER
Summary
Dynamic Office Manager with experience in supporting day-to-day operational functions to provide smooth-running business. Highly dependable, ethical and reliable support specialist and leader in blending advanced organizational, technical and business acumen. Crucial assistance to office staff and customers with eagerness and attentiveness.
Skills
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Experience
08/2020 - CurrentMedical Office ManagerHealthcare Network Of Southwest Florida | Immokalee , FL
- Managed daily office operations for clinic, including scheduling staff, oversight of patient scheduling policy, hours of operation, budgeting, etc.
- Monitored office inventory to maintain adequate supply levels and order products.
- Coordinated office activities and operations to secure efficiency and compliance with company policies.
- Optimized personnel coverage, preparing work schedules based on staff availability and forecasted demands.
- Evaluated employee job performance and motivated staff to improve productivity.
- Managed daily operations within a mental health clinic by supporting continuous delivery of excellent services and care.
- Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
- Contacted insurance providers to verify correct insurance information and obtain authorization for proper billing codes.
- Executed medical billing including submitting claims to insurance companies and researching and resolving denials and explanation of benefit rejections within billing cycle timeframe.
- Facilitated payment of invoices due by sending bill reminders and contacting clients.
- Checked claims coding for accuracy with ICD-10 standards.
- Collected, posted and managed patient account payments.
- Receiving insurance reimbursements and applying to patient accounts.
- Reviewing EOB's from multiple insurance companies
- Submitted claims to insurance companies.
- Performed insurance verification, pre-certification and pre-authorization.
- Identified professional development opportunities and delivered comprehensive, standardized and hands-on training to new staff.
- Resolved interpersonal conflicts by listening, finding common ground and building relationships.
- Kept close tabs on documentation expiration dates, communicating with correct personnel to submit files prior to expiration.
- Addressed credentialing requests, overseeing compliance with governmental and organizational guidelines regarding tiered data access.
- Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information.
- Transcription of Nurse Practitioner's hand-written note to send to appropriate legal companies.
- Completing drug prior authorizations and submitting them to the correct insurance companies, calling to follow up on rejections when needed
01/2020 - 07/2020Medical Office ClerkHealthcare Resolution Services, Inc. (Hcrs) | Supai , AZ
- Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies.
- Scheduled appointments for patients by phone and in person.
- Communicated with patients by phone and in person to obtain payments on outstanding accounts or accounts requiring deductibles or co-pays.
- Maintained confidentiality of records relating to clients' treatment
- Assisted with referrals and prepared medical records for patients.
- Consistently informed patients of financial responsibilities prior to services being rendered.
- Registered patients and scheduled appointments.
- Collected information, verified insurance and collected co-payments for average of 25 patients each day.
- Vital signs for appointments
- Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
11/2016 - 09/2018Medical Office ClerkHealthcare Resolution Services, Inc. (Hcrs) | Toppenish , WA
- Knowledge of electronic medical records program so as to scan, file, and organize
- File medical documents for physician review
- Answer telephone calls and take care of customer requests and/or delegate to appropriate parties in office
- Front desk reception duties as needed
- Referrals to other physicians and facilities for further care that is normal business for the office,
- Schedule and reschedule appointments via phone and in person
- Handle all insurance information for approximately 40 patients a day
- Check eligibility and patient insurance for different services within the medical office, as well as get authorizations for various services in the office
- Call insurances to verify benefits
- Handle cash drawer and balance at the end of each business day
- Processing records when needed
- Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
05/2016 - 06/2016Student ExternBeaumont Hospitals | Macomb , MI
- Complete and process insurance claim forms
- Perform procedural and diagnostic coding, perform billing and collection procedures
- Answer telephones
- Data entry
- Process and handle incoming and outgoing mail
- Schedule appointments and procedures
- Organize and file patient records
- Process patient referrals
- Verify insurance benefits and obtain pre-certifications
- Medical records charting with proper medical terminology
- Patient check-in/out
- Various other administrative duties as requested
Education and Training
06/2016MEDICAL BILLING AND CODING
SOUTHEAST TEXAS CAREER INSTITUTE, ASSISTANT | City
SOUTHEAST TEXAS CAREER INSTITUTE, ASSISTANT | City
2013HIGH SCHOOL DIPLOMA
PARKVIEW CHRISTIAN ACADEMY | City, State
PARKVIEW CHRISTIAN ACADEMY | City, State
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Resume Overview
School Attended
- SOUTHEAST TEXAS CAREER INSTITUTE, ASSISTANT
- PARKVIEW CHRISTIAN ACADEMY
Job Titles Held:
- Medical Office Manager
- Medical Office Clerk
- Student Extern
Degrees
- 06/2016 MEDICAL BILLING AND CODING
2013 HIGH SCHOOL DIPLOMA
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