medical office manager resume example with 9+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
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Professional Summary
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Skills
Attention to Detail
Time Management
Planning and Prioritization
Staff Scheduling
Conflict Resolution
Team Leadership
Electronic Health Records Systems
Team Supervision
Billing Processes
Office Supplies and Inventory
Insurance Eligibility and Verification
Referral Verification
Effective Multitasking
Patient Data Privacy
Work History
Medical Office Manager, 03/2020 to 08/2022 Concentra – Grandview, MO,
Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills.
Provided proper scheduling of patients, ensuring timely and effective allocation of resources and calendars.
Assessed processes and procedures, complying with OSHA and HIPAA regulations.
Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing and accounts receivable.
Developed close working relationships with front office and back office staff.
Manage employees d 5-6 employees with various personalities and from different cultures for 4-physician practice.
Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
Consulted with healthcare professionals on business decisions.
Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
Assisted with regulatory issues such as compliance.
Built relationships with physicians to create steady referral pipeline.
Recruited, hired and educated staff on state and federal statutes on sleep service and independent diagnostic testing facility(IDTF) guidelines.
Verified signatures and checked medical charts for accuracy and completion.
Demonstrated excellent skills to understand diverse accents and dialects.
Reviewed documentation for compliance with requirements and accuracy of information.
Identified and rectified inconsistencies, deficiencies and discrepancies in medical documentation.
Medical Assistant, 07/2018 to 03/2020 St. Vincent Charity Medical Center – Cleveland, OH,
Sanitized, restocked and organized exam rooms and medical equipment.
Obtained client medical history, medication information, symptoms and allergies.
Directed patients to exam rooms, fielded questions and prepared for physician examinations.
Collected and documented patient medical information such as blood pressure and weight.
Performed clerical duties, such as word processing, data entry, answering phones and filing.
Documented vital signs and health history for patients in clinic and hospital environments.
Called and faxed pharmacies to submit prescriptions and refills.
Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Taught patients about medications, procedures and care plan instructions.
Completed clinical procedures and gathered patient data for interpretation by physician.
Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
Tested and recorded blood glucose levels.
Prepared initial patient charts for admission.
Prepared patients for electrocardiograms, suture removal and dressing changes.
Verified appropriate lab couriers picked up collected lab specimens.
Ordered and prepared reagents and supplies.
Ambulated, turned and positioned patients.
Adhered to strict HIPAA guidelines to protect patient privacy.
Coordinated patient scheduling, check-in, check-out and payments for billing.
Translated medical jargon and abbreviations into expanded forms to verify accuracy of patient and health care facility records.
Referred to dictionaries, drug references and other medical resources to distinguish between homonyms and recognize inconsistencies and mistakes in medical terms.
Deli/Bakery Manager, 01/2013 to 07/2018 Lowes Foods – Chapel Hill, NC,
Maintained cleanliness and hygiene in bakery premises.
Managed all baking operations professionally and handled all problems confidently.
Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise and team performance.
Arranged bakery displays to showcase baked goods, cakes and pies to drive product sales.
Maintained and controlled inventory of baked goods.
Baked consistent quality items by accurately mixing, dividing, shaping and proofing.
Verified functionality and code compliance of cooking equipment and utensils for optimal customer protection.
Guaranteed all baked goods were cooked according to customers tastes and needs.
Oversaw food preparation and monitored safety protocols.
Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
Motivated staff to perform at peak efficiency and quality.
Enhanced business productivity by training 8-12 team members on best practices and protocols.
Developed unique events and special promotions to drive sales.
Verified prepared food met standards for quality and quantity before serving to customers.
Helped general management develop prices based on inventory costs and portion sizes.
Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
Purchased food and cultivated strong vendor relationships.
Maximized quality assurance by completing frequent line checks.
Education
Associate of Applied Science: Medical Assisting, Expected in 09/2018 to Vatterott College - Oklahoma City - Oklahoma City, OK GPA:
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