Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Detail-oriented and knowledgeable Office Manager skilled at completing patient-facing and office-based tasks by applying strong multitasking and organizational abilities. Independent worker with extensive medical office experience and fastidious nature dedicated to optimal customer service for both patients and staff.

  • Motivational Leadership
  • Regulatory Compliance
  • Microsoft Office Suite
  • Quality Assurance
  • Staff Development and Training
  • Schedule Coordination
  • Performance Management
  • Recruitment and Hiring
  • Handling Customer Complaints
  • Friendly and Relatable
  • Honesty and Integrity
  • Employee Motivation and Discipline
  • Verbal and Written Communication
  • Meeting Coordination and Support
Work History
05/2006 to Current
Medical Office Manager U.S. Physical Therapy Anchorage, AK,
  • Oversaw fiscal operations, including accounting, budgeting, authorizing expenditures and financial reporting.
  • Assessed processes and procedures, complying with OSHA and HIPAA regulations.
  • Consulted with healthcare professionals on business decisions.
  • Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills.
  • Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
  • Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
  • Provided proper scheduling of patients, ensuring timely and effective allocation of resources and calendars.
  • Created and implemented organizational policies and procedures.
  • Built relationships with physicians to create steady referral pipeline.
  • Recommended ways to reduce overhead and cut printing costs, effectively saving practice money.
  • Developed close working relationships with front office and back office staff.
  • Managed 16 employees with various personalities and from different cultures for large four-physician practice.
  • Assisted with regulatory issues such as compliance.
  • Addressed and remedied all patient or team member issues.
  • Oversaw day-to-day business and clinical activities by establishing goals, objectives, standards of performance and policies and procedures.
05/2006 to 05/2010
Medical Billing Specialist & Front Desk Reception 22Nd Century Technologies Bothell, WA,
  • Referred and screened patients to make best use of resources, triage staff and serve community members.
  • Completed clerical duties and tasks for clinic administration.
  • Used computer programs and registration systems to schedule patients for routine and complex procedures.
  • Provided ample support to team members, providing creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
  • Participated and led employee staff meetings, reporting trends in procedures, advising leadership on resources needed and receiving information to be disseminated
  • Fielded concerns surrounding patients and care, liaising between physician, patient and insurance company.
  • Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
  • Responded to correspondence from insurance companies to verify patient's coverage.
  • Adeptly managed multi-line phone system and pleasantly greeted all patients.
  • Adhered to strict HIPAA guidelines at all times to protect patient privacy.
  • Supported office staff and operational requirements with administrative tasks.
  • Completed and filed financial documentation for accounting purposes.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient data including insurance, demographic and health history to keep information current.
  • Kept waiting room neat and organized at all times by stacking magazines, removing trash and cleaning glass.
  • Carefully transcribed phone messages and relayed to appropriate personnel.
  • Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
06/04 to 05/06
Medical Billing Specialist Loudoun Medical Group City, STATE,
  • Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.
  • Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy.
  • Responded to requests for information from various individuals by providing medical documents.
  • Printed and reviewed monthly patient aging report and solicited overdue payments.
  • Precisely completed appropriate claims paperwork, documentation and system entry.
  • Prepared billing correspondence and maintained database to organize billing information.
  • Precisely evaluated and verified benefits and eligibility.
  • Posted and adjusted payments from insurance companies.
  • Identified and resolved patient billing and payment issues.
  • Trained new employees on multiple medical billing programs and data entry software.
  • Located errors and promptly refiled rejected claims.
  • Accurately posted and sent out all medical claims.
Expected in
High School Diploma:
Francis Scott Key High School - Union Bridge, MD
Expected in 05/2018
Associate of Arts: Medical Office Management/Business
Liberty University - Lynchburg, VA,

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School Attended

  • Francis Scott Key High School
  • Liberty University

Job Titles Held:

  • Medical Office Manager
  • Medical Billing Specialist & Front Desk Reception
  • Medical Billing Specialist


  • High School Diploma
  • Associate of Arts

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