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Detail-oriented and knowledgeable Office Manager skilled at completing patient-facing and office-based tasks by applying strong multitasking and organizational abilities. Independent worker with extensive medical office experience and fastidious nature dedicated to optimal customer service for both patients and staff.
- Motivational Leadership
- Regulatory Compliance
- Microsoft Office Suite
- Quality Assurance
- Staff Development and Training
- Schedule Coordination
- Performance Management
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- Recruitment and Hiring
- Handling Customer Complaints
- Friendly and Relatable
- Honesty and Integrity
- Employee Motivation and Discipline
- Verbal and Written Communication
- Meeting Coordination and Support
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05/2006 to Current Medical Office Manager U.S. Physical Therapy – Anchorage, AK,
- Oversaw fiscal operations, including accounting, budgeting, authorizing expenditures and financial reporting.
- Assessed processes and procedures, complying with OSHA and HIPAA regulations.
- Consulted with healthcare professionals on business decisions.
- Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills.
- Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
- Provided proper scheduling of patients, ensuring timely and effective allocation of resources and calendars.
- Created and implemented organizational policies and procedures.
- Built relationships with physicians to create steady referral pipeline.
- Recommended ways to reduce overhead and cut printing costs, effectively saving practice money.
- Developed close working relationships with front office and back office staff.
- Managed 16 employees with various personalities and from different cultures for large four-physician practice.
- Assisted with regulatory issues such as compliance.
- Addressed and remedied all patient or team member issues.
- Oversaw day-to-day business and clinical activities by establishing goals, objectives, standards of performance and policies and procedures.
05/2006 to 05/2010 Medical Billing Specialist & Front Desk Reception 22Nd Century Technologies – Bothell, WA,
- Referred and screened patients to make best use of resources, triage staff and serve community members.
- Completed clerical duties and tasks for clinic administration.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Provided ample support to team members, providing creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
- Participated and led employee staff meetings, reporting trends in procedures, advising leadership on resources needed and receiving information to be disseminated
- Fielded concerns surrounding patients and care, liaising between physician, patient and insurance company.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Adeptly managed multi-line phone system and pleasantly greeted all patients.
- Adhered to strict HIPAA guidelines at all times to protect patient privacy.
- Supported office staff and operational requirements with administrative tasks.
- Completed and filed financial documentation for accounting purposes.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient data including insurance, demographic and health history to keep information current.
- Kept waiting room neat and organized at all times by stacking magazines, removing trash and cleaning glass.
- Carefully transcribed phone messages and relayed to appropriate personnel.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
06/04 to 05/06 Medical Billing Specialist Loudoun Medical Group – City, STATE,
- Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.
- Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy.
- Responded to requests for information from various individuals by providing medical documents.
- Printed and reviewed monthly patient aging report and solicited overdue payments.
- Precisely completed appropriate claims paperwork, documentation and system entry.
- Prepared billing correspondence and maintained database to organize billing information.
- Precisely evaluated and verified benefits and eligibility.
- Posted and adjusted payments from insurance companies.
- Identified and resolved patient billing and payment issues.
- Trained new employees on multiple medical billing programs and data entry software.
- Located errors and promptly refiled rejected claims.
- Accurately posted and sent out all medical claims.
Expected in High School Diploma:
Francis Scott Key High School - Union Bridge, MD
GPA:
Expected in 05/2018 Associate of Arts: Medical Office Management/Business
Liberty University - Lynchburg, VA,
GPA:
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