Detail-oriented and knowledgeable Office Manager skilled at completing patient-facing and office-based tasks by applying strong multitasking and organizational abilities. Independent worker with extensive medical office experience and fastidious nature dedicated to optimal customer service for both patients and staff.
Skills
Motivational Leadership
Regulatory Compliance
Microsoft Office Suite
Quality Assurance
Staff Development and Training
Schedule Coordination
Performance Management
Recruitment and Hiring
Handling Customer Complaints
Friendly and Relatable
Honesty and Integrity
Employee Motivation and Discipline
Verbal and Written Communication
Meeting Coordination and Support
Work History
05/2006 to Current
Medical Office ManagerU.S. Physical Therapy – Anchorage, AK,
Oversaw fiscal operations, including accounting, budgeting, authorizing expenditures and financial reporting.
Assessed processes and procedures, complying with OSHA and HIPAA regulations.
Consulted with healthcare professionals on business decisions.
Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills.
Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
Provided proper scheduling of patients, ensuring timely and effective allocation of resources and calendars.
Created and implemented organizational policies and procedures.
Built relationships with physicians to create steady referral pipeline.
Recommended ways to reduce overhead and cut printing costs, effectively saving practice money.
Developed close working relationships with front office and back office staff.
Managed 16 employees with various personalities and from different cultures for large four-physician practice.
Assisted with regulatory issues such as compliance.
Addressed and remedied all patient or team member issues.
Oversaw day-to-day business and clinical activities by establishing goals, objectives, standards of performance and policies and procedures.
05/2006 to 05/2010
Medical Billing Specialist & Front Desk Reception22Nd Century Technologies – Bothell, WA,
Referred and screened patients to make best use of resources, triage staff and serve community members.
Completed clerical duties and tasks for clinic administration.
Used computer programs and registration systems to schedule patients for routine and complex procedures.
Provided ample support to team members, providing creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
Participated and led employee staff meetings, reporting trends in procedures, advising leadership on resources needed and receiving information to be disseminated
Fielded concerns surrounding patients and care, liaising between physician, patient and insurance company.
Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
Responded to correspondence from insurance companies to verify patient's coverage.
Adeptly managed multi-line phone system and pleasantly greeted all patients.
Adhered to strict HIPAA guidelines at all times to protect patient privacy.
Supported office staff and operational requirements with administrative tasks.
Completed and filed financial documentation for accounting purposes.
Coordinated patient scheduling, check-in, check-out and payments for billing.
Checked patient data including insurance, demographic and health history to keep information current.
Kept waiting room neat and organized at all times by stacking magazines, removing trash and cleaning glass.
Carefully transcribed phone messages and relayed to appropriate personnel.
Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
06/04 to 05/06
Medical Billing SpecialistLoudoun Medical Group – City, STATE,
Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.
Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy.
Responded to requests for information from various individuals by providing medical documents.
Printed and reviewed monthly patient aging report and solicited overdue payments.
Precisely completed appropriate claims paperwork, documentation and system entry.
Prepared billing correspondence and maintained database to organize billing information.
Precisely evaluated and verified benefits and eligibility.
Posted and adjusted payments from insurance companies.
Identified and resolved patient billing and payment issues.
Trained new employees on multiple medical billing programs and data entry software.
Located errors and promptly refiled rejected claims.
Accurately posted and sent out all medical claims.
Education
Expected in
High School Diploma: Francis Scott Key High School - Union Bridge, MD GPA:
Expected in 05/2018
Associate of Arts: Medical Office Management/Business Liberty University - Lynchburg, VA, GPA:
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
