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Medical Office Manager Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Dedicated and meticulous Office Manager with over 20 years of experience excelling at prioritizing, completing multiple tasks simultaneously, and achieving project goals. Flexible and focused team player with unique skillset to streamline operations from within.

Skills
  • File and data retrieval systems
  • Data entry
  • Accounts payable and receivable
  • Scheduling and calendar management
  • Team management
  • Leadership
  • Customer service
  • Clerical
  • Multitasking
  • Organizational skills
  • Supervision
  • Conflict resolution
  • Communication
  • Planning
  • Billing (cpt/Icd 10)
Experience
Medical Office Manager, 03/2021 to Current
U.S. Physical TherapyArlington, TN,
  • Oversaw digital patient charting, including data entry and administrative duties regarding insurance, billing and accounts receivable.
  • Handled supply purchases and inventory management for office operations and equipment maintenance.
  • Performed billing, collection and reporting functions for Gastroenterologist office generating over $500,000.00 annually.
  • Developed plans to streamline patient flows, increase office and patient care efficiency and generate new revenues.
  • Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
  • Managed all scheduling and payroll for team of 4 staff in busy Gastroenterologist office.
  • Managed daily operations with in Gastroenterologist office by supporting continuous delivery of excellent services and care.
  • Demonstrated consistent operational excellence to maintain stellar office reputation.
  • Automated office operations, managing client correspondence, record tracking and data communications in database and case management software.
Medical Office Manager, 09/2009 to 02/2021
U.S. Physical TherapyArlington, TX,
  • Managed daily office operations for clinic, including scheduling staff, oversight of patient scheduling policy, hours of operation, billing and accounts receivable.
  • Oversaw digital patient charting, including data entry and administrative duties regarding insurance, billing and accounts receivable.
  • Developed plans to streamline patient flows, increase office and patient care efficiency and generate new revenues.
  • Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
  • Handled supply purchases and inventory management for office operations and equipment maintenance.
  • Managed all scheduling and payroll for team of 3 staff in busy Gastroenterologist office.
  • Utilized active listening skills to quickly resolve problems and escalated larger issues to Dr. Wiseman.
  • Managed daily operations within Gastroenterologist office by supporting continuous delivery of excellent services and care.
  • Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
  • Provided effective quality control oversight and eliminated downtime to maximize revenue.
  • Demonstrated consistent operational excellence to maintain stellar office reputation.
  • Supervised team of 3 medical assistant’s promoting positive work environment through effective communication, active engagement and hands-on assistance.
  • Automated office operations, managing client correspondence, record tracking and data communications in database and case management software.
  • Performed billing, collection and reporting functions for Gastroenterologist office generating over $500,000.00 annually.
  • Improved productivity initiatives, managing accounts, coordinating itinerary, and scheduling client appointments.
  • Pleasantly responded to questions and remedied concerns quickly, resulting in 99% score in overall performance evaluations.
Pharmacy Manager, 07/1999 to 09/2009
Ascension (System Office)Harrison, TN,
  • Oversaw work activities, performance and service quality of pharmacy staff.
  • Managed weekly schedules and requests for leave.
  • Communicated with patients with compassion while keeping medical information private.
  • Dispensed medications after reviewing and interpreting prescriptions from healthcare providers.
  • Advised patients on potential drug interactions and side effects, proper dose timing and medication storage.
  • Discussed over-the-counter medication and equipment options to help patients deal with individual symptoms.
  • Verified prescription information against safety guidelines and insurance limitations to protect patient health and financial interests.
  • Improved organization and supply management policies for all medicines and materials.
  • Analyzed prescribing trends to monitor patient compliance and prevent excessive usage.
  • Assessed safety procedures and federal regulations to maintain pharmacy compliance.
  • Secured drugs against theft, loss or mismanagement by setting and enforcing effective procedures.
  • Solicited medical history information from patients to provide best and most effective medical advice.
  • Ordered all supplies needed for pharmacy and kept tabs on inventory levels.
  • Ordered medicines on daily basis to meet anticipated demand from patients and reduce backorders.
  • Mitigated regulatory risks by coordinating audits to comply with protocols.
  • Supervised team of pharmacy technicians, interns and support staff.
  • Checked accuracy and productivity in performance of operational activities to maintain active pace of pharmacy.
  • Created and implemented policies and procedures for effective pharmacy management.
  • Updated procedures necessary for compounding, mixing, packaging and labeling medications.
  • Trained pharmacy interns and newly hired technicians.
  • Checked the pharmacy area regularly to ensure that it was kept neat, clean and free of debris.
Education and Training
: Psychology, Expected in
Southeast Community College - Whitesburg, KY
GPA:

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75Average

Resume Strength

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  • Length
  • Measurable Results
  • Personalization
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Resume Overview

School Attended
  • Southeast Community College
Job Titles Held:
  • Medical Office Manager
  • Medical Office Manager
  • Pharmacy Manager
Degrees
  • Some College (No Degree)