Experienced Medical Office Administrator effective at record keeping, schedule coordination and inventory management. Well-versed in medical billing and coding standards with expertise in regulatory compliance.
Dynamic Office Manager with [Number] years of experience in supporting day-to-day operational functions to provide smooth-running business. Highly dependable, ethical and reliable support specialist and leader in blending advanced organizational, technical and business acumen. Dependable in assisting various office staff and customers with eagerness and attentiveness.
Knowledgeable professional expert in streamlining processes, supervising team members and performing [Task]. Committed go-getter with team player attitude and ability to remain calm in stressful situations.
Skills
Inventory management
Medical software applications
Knowledge of HIPAA regulations
Sales representative scheduling
Benefits verifications
Medical records management
Policy updates
Accounts payable and receivable
Education and Training
American Business AcademyTBD, Expected in 12/1994 ā āMedical Assistant Program: - GPA:
Experience
Wayne Lee Md Plastic Surgery & Med Spa - Medical Office Manager Brandon, FL, 01/2018 - Current
Managed daily office operations for clinic, including scheduling staff, oversight of patient scheduling policy, hours of operation, [Task] and [Task].
Ensured patient confidentiality in alignment with HIPAA protocols.
Maintained current knowledge of health records system and trained all new employees on correct usage.
Organized and managed medical supply inventory to foster continuous availability of required items.
Worked with insurance company representatives to verify benefits and obtain balances owed.
Managed financial documentations such as expense reports and invoices.
Organized patient files and streamlined operations to improve efficiency.
Managed office inventory and completed new purchases in a timely manner.
Oversaw office inventory and timely reordering of supplies.
Served as main point of contact for outside vendors.
Submitted diagnosis and procedure codes for insurance companies.
Trihealth, Inc. - Patient Care Coordinator Western Hills, OH, 01/2005 - Current
Developed and maintained quality care systems and standards, including but not limited to creating and improving medical protocols and guidelines.
Liaised effectively with patients, doctors and staff members, assessing medical charts and promoting high level of communication and interaction.
Planned, integrated and maintained quality care systems and standards, which resulted in creating and improving medical protocols and guidelines.
Managed logistics for patient intake and implementation of appropriate courses of treatment.
Provided patients with treatment information and ensured comprehension.
Coordinated with pharmaceutical representatives and physicians to schedule presentations.
Submitted various medication requests electronically.
Scheduled evaluations and procedures for patients.
Reviewed inventory levels on [Timeframe] basis to keep pharmaceutical office well-stocked with needed supplies.
Resolved conflicts promptly among physicians, nurses and other healthcare employees to keep workflows on task.
Communicated with patients to ensure quality of care and develop care plans.
Ordered all supplies needed for the pharmacy and kept tabs on inventory levels.
Implemented new hire training to further develop skills and initiate discussions on task prioritization.
Communicated with patients with compassion while keeping medical information private.
Kaweah Health Care District - Medical Assistant Exeter, CA, 01/1995 - Current
Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatment.
Performed routine tests such as urine dip stick, vision and hearing tests.
Checked patients in, collected and verified insurance information, compiled new patient forms, scheduled appointments and updated patient files.
Organized charts, documents and supplies to maintain team efficiency.
Performed wide range of clerical tasks, including imaging, transcription and verifying work to keep office workflows running smoothly.
Conducted patient interviews to gather health history, vital signs and information about current medical issues.
Administered rapid tests such as [Type] and [Type] to help clinical staff assess conditions.
Used [Type] software to process patient payments and update accounts.
Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
Assisted physicians by preparing patients for procedures, including but not limited to EKGs, phlebotomy, glucose testing and pulmonary function tests.
Performed front desk duties, including answering phones, scheduling appointments, greeting patients and ordering supplies.
Supported functions for diagnostic and technical treatment procedures, including setting up and operating special medical equipment and apparatuses.
Scheduled appointments for patients via phone and in person.
Collected forms, copied insurance cards and [Action] to coordinate patient information for billing and insurance processing.
Efficiently performed insurance verification and pre-certification and pre-authorization functions.
Completed clinical procedures and gathered patient data for interpretation by physician.
Kept facility stocked with necessary supplies, equipment and instruments.
Tracked and managed inventory for exam rooms and maintained vaccine and expiration logs.
Obtained and recorded patient vital signs; escorted patients to examination rooms and documented medical histories.
Prepared patients for examinations, taking vital signs and updating medical histories.
Contacted pharmacies to submit and refill patients' prescriptions.
Performed preliminary physical tests, such as taking blood pressure, weight and temperature, accurately recording results in patient history summary.
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