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Medical Office Manager Resume Example

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MEDICAL OFFICE MANAGER
Professional Summary

Reliable medical office manager with over five years of experience in a psychiatric advanced practice nurse's private practice. Expertly assists with office operations and physician support by gathering patient information, entering medical billing codes and maintaining that daily operations run smoothly. Cheerful during each patient interaction to improve satisfaction ratings and patient retention.

Skills
  • Insurance billing procedures
  • Managing patient records
  • Understanding of medical ethics
  • Follow-up skills
  • Healthcare coding
  • Office procedures understanding
  • Registration management
  • Workflow planning
  • Collections experience
  • Scheduling
  • Patient care advocacy
Work History
07/2015 - CurrentMedical Office Manager | Marilyn Gaesser, APRN, PA - Parsippany, NJ
  • Talk with patients and addressed inquiries, appointment requests and billing questions as well as deescalate and empathize with psychiatric mental health patients.
  • Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing and accounts receivable.
  • Corresponded with insurance companies to approve medications ordered by provider.
  • Analyzed and solved multi-faceted problems that effected practitioner and business initiatives.
  • Developed policies and procedures for effective practice management.
  • Ensured compliance with OSHA and HIPAA regulations.
  • Entered procedure codes and diagnosis codes into medical billing software.
  • Maintained patient databases and updated information in alignment with HIPAA protocols.
  • Coordinated luncheons with Pharmaceutical Representatives.
  • Audited customer files to verify medical necessity and satisfaction of coverage criteria.
  • Received, recorded and filed medical payments by check, cash and credit card.
  • Aided with prescription refill requests.
  • Accurately collected personal, billing and medical details for all patients.
  • Scheduled, rescheduled and handled cancelled appointments for patients.
  • Coordinated and maintained impressive office organization to keep facility efficient, organized and professional.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.
12/2013 - 07/2015Call Center Customer Service Representative | AAA New Jersey Automotive Club - Florham Park, NJ
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Educated customers how to use company systems, complete forms and obtain desired services.
  • Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
  • Initiated termination of customer contract upon request.
  • Educated customers on current promotions, upgrades or new offerings available under current plan.
  • Detailed payment options regarding billing and answered all billing questions as well as processed payments, when applicable.
  • Resolved customer complaints and addressed emergency requests and needs.
09/2012 - 11/2013Customer Service Representative | ChemTec Pest Control - Saddle Brook, NJ
  • Recommended pest control options to customers, thoroughly explaining details to help them choose best option for their needs and budget.
  • Boosted sales revenue by skillfully promoting diverse service program options.
  • Assisted customers with setting appointments, taking special requests in consideration, and coordinating and relaying information to technicians.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Entered customer interaction details in company software to track requests, document problems and record solutions offered.
01/2010 - 09/2012Dispatch Coordinator | AAA New Jersey Automobile Club - Florham Park, NJ
  • Kept detailed track of all available field personnel and all in-progress and completed calls.
  • Responded to over 200 daily caller requests with information about assistance and time frames.
  • Directed all dispatching, routing and tracking of multiple fleet vehicles within company and through sub-contractors
  • Evaluated and adjusted routes based on daily needs, available workers, traffic hazards and weather conditions.
  • Trained new employees in various procedures and gave feedback on daily work performance to increase productivity and caller satisfaction.
  • Frequently awarded dispatcher of the month as decided by dispatch supervisors and manager.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Education
William Paterson University of New Jersey, Wayne, NJBachelor of Arts: Music Education
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Resume Overview

Companies Worked For:

  • Marilyn Gaesser, APRN, PA
  • AAA New Jersey Automotive Club
  • ChemTec Pest Control
  • AAA New Jersey Automobile Club

School Attended

  • William Paterson University of New Jersey

Job Titles Held:

  • Medical Office Manager
  • Call Center Customer Service Representative
  • Customer Service Representative
  • Dispatch Coordinator

Degrees

  • Bachelor of Arts : Music Education

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