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Medical Office Manager Resume Example

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MEDICAL OFFICE MANAGER
Summary

Dynamic Office Manager with 5 years of experience in supporting day-to-day operational functions to provide smooth-running business. Highly dependable, ethical and reliable support specialist and leader in blending advanced organizational, technical and business acumen. Dependable in assisting various office staff and customers with eagerness and attentiveness.

Skills
  • Data entry
  • File and data retrieval systems
  • Accounts reconciliation
  • Public relations
  • Motivational leadership style
  • CRM and office management software
  • Accounts payable and receivable
  • Ability to prioritize
  • Scheduling and calendar management
  • Report writing
  • Human resources best practices
  • Event coordination
  • MS Office
  • Team building
  • Administrative support
  • Equipment Operation
Experience
Medical Office Manager | 01/2020 to CurrentNorthwest Integrated Health - Puyallup, WA
  • Coordinated office activities and operations to secure efficiency and compliance with company policies.
  • Boosted revenue, utilizing highly proficient collection methods while adhering to regulatory compliance protocol.
  • Mentored new employees on training and skills needed and delivered constructive feedback to increase understanding of job duties.
  • Produced professional and error-free letters, presentations and spreadsheets.
  • Delegated team tasks based upon each persons's skill level and knowledge, which improved accuracy and productivity by 80-90%.
  • Improved productivity initiatives, managing accounts, coordinating itinerary and scheduling client/leadership appointments.
  • Monitored financial bookkeeping for accuracy and compliance, resolving identified discrepancies.
  • Automated office operations, managing client correspondence, record tracking and data communications in database and case management software.
  • Maintained files and records for hundreds of clients and observed all safety protocols to prevent breaches and misuse of data.
  • Managed daily operations within MAT & SUD office by supporting continuous delivery of excellent services and care.
  • Mitigated project downtime by effectively managing, scheduling and dispatching technicians for on-site repairs.
  • Oversaw training and daily performance of 10 staff.
  • Evaluated and identified ineffective workflow processes, implements solutions to improve productivity and personnel performance.
  • Handled supply purchases and inventory management for office operations and equipment maintenance.
  • Planned and executed successful corporate meetings, lunches and special events for groups of up to 60.
  • Mitigated regulatory risks by ensuring program requirements adhered to EPIC & Methasoft's compliance standards.
  • Trained 10 employees on best practices and protocol while managing teams to ensure optimal productivity.
  • Created and managed electronic customer records, encompassing data entry and administrative functions related to billing and accounts receivable.
  • Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
  • Administered physical and digital filing systems, keeping records well-organized and easily retrievable by team members.
  • Guided employees through routine and complex administrative situations with decisive but motivational approach.
  • Translated management directives into actionable mandates for front-line staff.
  • Automated office operations to manage client correspondence, record tracking and data communications.
  • Streamlined back office services for clients to promote proper functionality and positive user experience.
  • Elevated productivity initiatives and managed presidential calendar, including coordinating itinerary and scheduling appointments.
  • Defined and documented office procedures, using updated SOPs to provide thorough and comprehensive training for all administrative support staff.
  • Planned staff meetings for 10staff members on weekly basis and coordinated availability of conference rooms.
  • Improved operational efficiencies, managing work requests, new orders, pricing and changes while coordinating logistics to verify delivery dates.
  • Optimized personnel coverage, preparing work schedules based on staff availability and forecasted demands.
  • Distributed company correspondence, including memos and updates to reinforce and apprise departments and divisions of corporate objectives and developments.
  • Automated office operations, managing client correspondence, payment scheduling, record tracking and data communications.
Intake Coordinator | 01/2020 to CurrentNorthwest Integrated Health - Puyallup, WA
  • Updated group medical records and technical library to support smooth office operations.
  • Interviewed patients to collect medical information and insurance details.
  • Compiled physical and digital paperwork to meet business and patient needs, including charts, reports and correspondence.
  • Scheduled and confirmed patient appointments for medical, counseling and consultation services in busy Outpatient Substance Abuse office with 5 providers.
  • Maximized office efficiency by answering more than 50-60 incoming calls per day to provide office information and transfer calls to desired personal.
  • Supported administrative and healthcare staff with skilled clerical assistance such as ordering supplies and organizing office inventories.
  • Prepared and sent financial statements to support bookkeeping functions.
  • Secured, organized and updated patient files and all other necessary financial documentation.
  • Managed front office activities, including customer service, patient appointment management, billing and collections, and office administration.
  • Updated patient financial information to ensure accuracy.
  • Managed physician calendar, including scheduling patient appointments and procedures.
  • Created and maintained accurate and confidential patient files.
  • Managed all administrative needs of Outpatient Substance Abuse medical practice.
  • Answered 50-60 average daily phone calls to schedule appointments and address patient inquiries.
  • Gathered information to file appeals for medical outpatient treatment and counseling denials and minimized inaccuracies by maintaining accurate records of approvals.
  • Contacted other medical facilities to confirm medical histories and prevent inaccurate diagnoses.
  • Managed medical supply inventory, insurance records, patient charts and company files using online tracking system.
  • Addressed, documented, and responded to incoming and outgoing calls and correspondence.
  • Called patients to schedule medical and counseling appointments, consistently double-checking information and availability.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Supervised and trained admitting, billing and collection staff.
Certified Medical Assistant | 11/2014 to 02/2017CHI Franciscan - Tacoma, WA
  • Administered rapid tests such as flu and urine dips to help clinical staff assess conditions.
  • Contributed to efficient office operations by triaging patients by severity of medical complaint.
  • Used EPIC software to process patient payments and update accounts.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatment.
  • Organized charts, documents and supplies to maintain team efficiency.
  • Assessed, documented and monitored vital signs for more than 40 patients per day.
  • Completed basic physical assessments of children and adults/elderly patients to provide optimal care.
  • Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analyses.
  • Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Scheduled appointments for patients via phone and in person.
  • Scheduled surgeries by making arrangements with surgical center and verifying times with patients, preparing charts, pre-admission and consent forms.
  • Cleaned, restocked and prepared exam rooms and medical equipment.
  • Performed preliminary physical tests, such as taking blood pressure, weight and temperature, accurately recording results in patient history summary.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Monitored medical supply levels to confirm sufficient stock, promptly placing replenishment orders before depletion.
  • Maintained working condition of equipment by closely following operating instructions, troubleshooting breakdowns, performing preventive maintenance and calling for repairs.
  • Transmitted physician's orders to patients, counseling on execution and addressing follow-up questions.
  • Educated patients about medications, procedures and physician's instructions.
  • Interviewed patients to verify information, record medical history and confirm purpose of visit.
  • Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
  • Collected forms, copied insurance cards and processed prior authorizations to coordinate patient information for billing and insurance processing.
Education and Training
DeVry University - - Downers Grove,IL | | Associate of ScienceHealth Information Management
DeVry University - - Downers Grove,IL | | Technical CertificationMedical Billing And Coding, 04/2018
Everest College - - Tacoma | Technical CertificationCertified Medical Assistance, 04/2011
Accomplishments
  • Streamlined scheduling with the implementation of coordinating dual schedules.
  • Reduced patient wait time by 80%.
  • Trained new staff on all duties.
  • Recognized for outstanding Employee of the Month.
  • Named Employee of the Year, 2014.
  • Physician Support - Consistently praised by physicians for efficient assistance in minor surgical procedures and patient handling.
  • Patient Education - Educated patients in regards to office policies, medical procedure steps, recovery measures and medication instructions.
  • Collaboration - Collaborated with physicians to plan and implement patient care.
  • Reporting - Prepared regular charts on patient's health related history, medication restrictions and allergies.
  • Documentation - Documented patient intake information.
  • Surgical Preparation - Prepared patients for surgery by performing screening tests, evaluating vitals and administering proper medication.
  • Implementation - Assisted in implementation of new tracking system that resulted in improved patient care.
  • Patient Care - Delivered compassionate care that exceeded hospital requirements.Successfully provided quality care to over one hundred of patients in multiple different clinics.
Activities and Honors
  • Member, Society of Leadership and Success
  • Member, National Honor Society
  • Member, Sigma Alpha Pi
Websites, Portfolios, Profiles
  • Linkedin.com/in/Sara-Solle
Certifications
  • Microsoft Office Specialist (MOS)
  • Red Cross First Aid/CPR
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Resume Overview

Companies Worked For:

  • Northwest Integrated Health
  • CHI Franciscan

School Attended

  • DeVry University
  • Everest College

Job Titles Held:

  • Medical Office Manager
  • Intake Coordinator
  • Certified Medical Assistant

Degrees

  • DeVry University - Downers Grove , IL | Associate of Science
    DeVry University - Downers Grove , IL | Technical Certification
    Everest College - Tacoma | Technical Certification

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