medical office manager resume example with 20+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Hardworking Medical Office Manager providing excellent customer service and task delegation skills. Creates patient satisfaction through efficient scheduling, registration and financial counseling, addressing questions and complaints. Strong organization abilities build thorough and comprehensive filing systems.

  • Attention to Detail
  • EMR Software
  • Patient Registration
  • Physician Group Management
Education and Training
Spencer Business College Lafayette, LA, Expected in : Business Administration And Management - GPA :
  • Budget Fundamentals Training Training - 2009
  • Human Resource Training - 2008
  • Procurement Training - 2005, 2000
Bayhealth - Medical Office Manager
Easton, MD, 08/2016 - 08/2021
  • Started Medical Practice from the ground up.
  • Performed data entry and processing into system databases and troubleshot minor computer issues.
  • Supervised patient billing, collection and financial counseling and assisted with cash posting.
  • Supervised cleaning staff and coordinated equipment maintenance activities.
  • Oversaw digital patient charting, data entry and administrative duties regarding insurance, billing and accounts receivable.
  • Developed plans to streamline patient flows, increase office and patient care efficiency and generate new revenues.
  • Organized and maintained documents, files and records.
  • Worked with management team to improve workflows and eliminate unnecessary tasks.
  • Created and implemented administrative processes and procedures to prioritize job tasks and establish personnel responsibilities.
  • Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
  • Managed daily operations within Dr. Claire office by supporting continuous delivery of excellent services and care.
  • Oversaw customer service and satisfaction initiatives, reporting to management on successful strategies.
  • Analyzed and identified improvements to implement in department systems and controls.
  • Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
  • Evaluated program performance against expectations.
  • Communicated company philosophies and policies, demonstrated work routines and documented performance.
  • Pitched in to help with office tasks during busy periods and staff absences.
  • Managed work requests, new orders and pricing changes while coordinating logistics to verify delivery dates.
  • Performed billing, collection and reporting functions for medical office.
  • Managed staff scheduling and set patient scheduling policy.
  • Developed and implemented office policies and procedures while adhering to HIPAA and OSHA regulations.
  • Interviewed, hired and trained medical office teams and conducted performance reviews.
  • Coordinated logistics for internal and external staff meetings and conferences.
  • Maintained and managed filing, chart keeping and organizational systems for practice.
City Of Celina - Human Resources Manager
Celina, TX, 05/2010 - 06/2016
  • Advised leadership on vacation and sick time, benefits, job services and employment discrepancies.
  • Managed full-cycle human resource operational activities to maximize HR employee performance.
  • Developed hiring and recruitment policies to drive transparent and fair hiring process for selecting candidates on basis of merit and relevance with job.
  • Supported top talent identification processes by interviewing candidates and executing onboarding, orientation and benefits processes.
  • Provided HR consultation services to leadership and department heads.
  • Initiated employee evaluation process and recommended policy changes to help staff progress toward desired readiness goals.
  • Held exit interviews and documented information discussed with employees.
  • Compiled reports to provide management with accurate information and comply with policies and procedures.
  • Worked with management to create performance measurement, employee development and employee compensation strategies.
  • Handled sensitive employee and company information with highest level of confidentiality and discretion.
  • Recruited new employees and built relationships, driving visibility.
  • Encouraged open communications, promoting positive and pro-employee work environment.
  • Achieved desired work environment and performance by proactively advising and guiding employees on best practices and overseeing HR training.
  • Investigated workplace issues with professionalism and sensitivity and detailed incidents in reports to senior executives.
U.S. Probation Office, Western District Of Louisiana - Administrative Assistant to the Chief of Probation
City, STATE, 04/1999 - 01/2010
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.
  • Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
  • Tracked and submitted employee timesheets to prepare for payroll processing.
  • Inventoried and ordered supplies for office.
  • Coordinated appointments, meetings and conferences.
  • Prepared and prioritized calendars and correspondence.
  • Responded effectively to sensitive inquiries or complaints.
  • Managed inventory to ensure all supplies were in stock and within budget.
  • Provided secretarial and office management support while building cooperative working relationships.
  • Composed correspondence, reports and meeting notes.
  • Maintained accurate department and customer records.
  • Utilized editing programs to proofread content for typo-free emails, memos and documentation.
  • Scheduled appointments, meetings and events for management staff.
  • Scheduled staff and monitored resource allocation to provide optimal coverage and service.
  • Prepared and reviewed purchase and requisition orders, maintaining compliance with board rules.
  • Assessed purchase orders, contracts and payments for goods and services for review committee.
  • Liaised with contractors and suppliers, streamlining delivery of goods and services through to completion of payment.
  • Recorded and documented meeting minutes for Procurement Review Committee.
  • Performed market analysis and collected project information, directly reporting findings to US Chief Probation Officer.
  • Sourced new vendors for purchasing needs.

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Resume Overview

School Attended

  • Spencer Business College

Job Titles Held:

  • Medical Office Manager
  • Human Resources Manager
  • Administrative Assistant to the Chief of Probation


  • Some College (No Degree)

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