medical office manager resume example with 8+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - : - -

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.

Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented with ability to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.

  • CRM and office management software
  • Data entry
  • Accounts payable and receivable
  • Insurance billing
  • Team management
  • File and data retrieval systems
  • Scheduling and calendar management
  • Relationship development
  • Medical terminology
  • Insurance plan verification
  • Electronic authorization processing
  • Insurance terminology
  • Data entry documentation
  • 10-key proficiency
  • Insurance eligibility verification
  • Expense reporting
  • Schedule management
  • Invoicing and billing
  • Self-starter
  • Insurance processing
  • Health insurance processing
  • Phone call answering
  • Time management
  • Strong problem solver
  • Multitasking and prioritization
  • Data organization
  • Cash deposit preparation
  • Account balancing reconciliation
  • Understanding of medical laws
  • Knowledge of HIPAA regulations
  • Customer service
  • Understands medical procedures
  • Proper sterilization techniques
  • Medical billing
  • Documentation procedures expert
  • Patient scheduling
  • Healthcare coding competency
  • Knowledge of medical terminology
  • Medical software applications
  • Medical records management
  • Patient relations
  • Insurance coverage verification
  • Insurance precertification processes
  • Credentialing policies
  • Insurance pre-certifications
  • Verifying insurance
  • Insurance eligibility verifications
  • Credentialing requirements
  • Facility credentialing
  • Patient insurance authorizations
  • Credentialing audits
  • Insurance requirements
  • Medical insurance understanding
  • Insurance claim regulations
  • Insurance plan knowledge
  • Healthcare insurance knowledge
  • Insurance policies
  • First Aid/CPR
  • Team building
  • Employee relations
  • Payroll administration
  • Recruitment and hiring
  • MS Office
09/2016 to Current
Medical Office Manager St. Joseph Health Eureka, CA,
  • Managed daily office operations for clinic, including scheduling staff, oversight of patient scheduling policy, hours of operation, [Task] and [Task].
  • Evaluated employee job performance and motivated staff to improve productivity.
  • Coordinated office activities and operations to secure efficiency and compliance with company policies.
  • Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
  • Conducted annual performance evaluations of office staff to monitor progress and productivity and recommend promotions, corrective or disciplinary actions.
  • Oversaw digital patient charting, including data entry and administrative duties regarding insurance, billing and accounts receivable.
12/2012 to Current
Physician Office Assistant Ferguson Tampa, FL,
  • Ordered laboratory testing, physical assessments and specialist consults to help diagnose and treat patients.
  • Recorded complete medical histories, progress notes and assessment details in Amazing Carts EHR system.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Prescribed therapies and medications under direction of physician to ameliorate symptoms and treat underlying conditions.
  • Patiently explained prescribed procedures and discussed test results with patients and family members.
  • Verified that patients had the proper insurance coverage prior to any procedures or appointment scheduling.
  • Instructed clients on amounts covered under benefits plans in easy-to-understand terminology.
  • Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.
  • Examined claims, records and procedures to grant approval of coverage.
  • Submitted appeals on behalf of patients for denied claims.
  • Kept up-to-date with details of insurance plans and company requirements.
  • Prepared monthly and year-end closing statements, financial documents and invoices.
Customer Service Representative St John City, STATE,

Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services in busy family practice office with four providers.

  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Reviewed account and service histories to identify trends and issues.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Directed patient flow during practice hours, minimizing patient wait time.
  • Verified insurance coverage, obtained preauthorizations and updated charts in [Software].
  • Managed front office activities, including customer service, patient appointment management, billing and collections, and office administration.
Education and Training
Expected in 05/2002 to to
High School Diploma:
Will Rogers High School - Tulsa, OK

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Resume Overview

School Attended

  • Will Rogers High School

Job Titles Held:

  • Medical Office Manager
  • Physician Office Assistant
  • Customer Service Representative


  • High School Diploma

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