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Medical Office Coordinator resume example with 6+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Detail-oriented, and knowledgeable Medical Office Coordinator skilled at completing patient-facing and office-based tasks by applying strong multitasking and organizational abilities. Independent worker with extensive medical experience and fastidious nature dedicated to optimal patient care.

Skills
  • Organization
  • Medical office administration
  • Appointment Scheduling
  • Medical Records Management
  • Payment collection
  • Operational improvement
  • Problem resolution
  • MS Office
  • Insurance claims
  • Typing 70 wpm
  • Insurance Verification
  • EMR / EHR
  • Organization
  • Customer service
  • Process improvement
Work History
Medical Office Coordinator, 12/2019 - 05/2020
Iora Health Chicago, IL,
  • Performed staff payroll duties including time and attendance data entry, printing completed payroll and making necessary corrections.
  • Addressed complaints made by patients and staff by escalating issues to supervision for further investigation.
  • Processed new office referrals to correct agencies within 24 hours of receiving notice.
  • Completed skilled administrative work to support all office staff and operational requirements.
  • Implemented Athena for digitizing and organizing over 1,000 medical records.
  • Carried out front office duties utilizing data entry skills in framework of medical database.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Coordinated front office duties, including customer service, patient scheduling and billing.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Verified benefits and worked with insurance companies to obtain payments.
  • Maintained patient databases and updated information in alignment with HIPAA protocols.
  • Entered procedure codes and diagnosis codes into medical billing software.
  • Developed policies and procedures for effective practice management.
Medical Office Coordinator, 12/2015 - 04/2020
Iora Health Lakewood, CO,
  • Utilized eCW to manage and confirm patient data, such as insurance, demographic and medical history information.
  • Pre-certified medical procedures and radiology procedures.
  • Researched CPT and ICD-10 coding discrepancies for compliance and reimbursement accuracy.
  • Evaluated patients' financial status and established appropriate payment plans.
  • Located errors and promptly refiled rejected claims.
  • Precisely evaluated and verified benefits and eligibility.
  • Communicated effectively and extensively with other departments to resolve claims issues.
  • Obtained client medical history, including medication information, symptoms and allergies.
  • Maintained current and accurate medical records for over 1,000 patients.
  • Managed master calendar and scheduled appointments for 3 providers based on optimal patient loads and clinician availability.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Completed and filed financial documentation for accounting purposes.
  • Completed skilled administrative work to support all office staff and operational requirements.
  • Scheduled, rescheduled and handled cancelled appointments for patients.
  • Fielded concerns surrounding patients and care, liaising between physician, patient and insurance company.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Conducted preliminary evaluations, including measuring weight, temperature and blood pressure, and documented results with accuracy.
  • Implemented care and efficiency improvements to support and enhance office operations.
  • Sanitized, restocked and organized exam rooms and medical equipment.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
  • Arranged surgeries with surgical center, confirming times with patients and preparing admission and consent forms.
  • Any other job duties requested by the practice, co-workers or physician.
Medical Office Specialist, 10/2013 - 12/2015
Universal Health Services Dallas, TX,
  • Managed master calendar and scheduled appointments for multiple providers based on optimal patient loads and clinician availability.
  • Maintained patient databases and updated information in alignment with HIPAA protocols.
  • Managed appointments, registrations and patient relations in busy cardiology office.
  • Oversaw office records and maintained strict document control.
  • Scheduled, rescheduled and handled cancelled appointments for patients.
  • Coordinated luncheons with Pharmaceutical Representatives.
  • Received, recorded and filed medical payments by check, cash and credit card.
  • Coordinated front office duties, including customer service, patient scheduling and billing.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Carried out front office duties utilizing data entry skills in framework of medical database.
  • Received, recorded and addressed incoming and outgoing communication via telephone and email.
Education
High School Diploma: , Expected in 05/2010
-
Marble Falls High School - Marble Falls, TX,
GPA:

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Resume Overview

School Attended

  • Marble Falls High School

Job Titles Held:

  • Medical Office Coordinator
  • Medical Office Coordinator
  • Medical Office Specialist

Degrees

  • High School Diploma

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