Medical Office Coordinator resume example with 6+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Professional Summary
Detail-oriented, and knowledgeable Medical Office Coordinator skilled at completing patient-facing and office-based tasks by applying strong multitasking and organizational abilities. Independent worker with extensive medical experience and fastidious nature dedicated to optimal patient care.
Skills
Organization
Medical office administration
Appointment Scheduling
Medical Records Management
Payment collection
Operational improvement
Problem resolution
MS Office
Insurance claims
Typing 70 wpm
Insurance Verification
EMR / EHR
Organization
Customer service
Process improvement
Work History
Medical Office Coordinator, 12/2019 - 05/2020 Iora Health – Chicago, IL,
Performed staff payroll duties including time and attendance data entry, printing completed payroll and making necessary corrections.
Addressed complaints made by patients and staff by escalating issues to supervision for further investigation.
Processed new office referrals to correct agencies within 24 hours of receiving notice.
Completed skilled administrative work to support all office staff and operational requirements.
Implemented Athena for digitizing and organizing over 1,000 medical records.
Carried out front office duties utilizing data entry skills in framework of medical database.
Coordinated patient scheduling, check-in, check-out and payments for billing.
Coordinated front office duties, including customer service, patient scheduling and billing.
Organized paperwork such as charts and reports for office and patient needs.
Verified benefits and worked with insurance companies to obtain payments.
Maintained patient databases and updated information in alignment with HIPAA protocols.
Entered procedure codes and diagnosis codes into medical billing software.
Developed policies and procedures for effective practice management.
Medical Office Coordinator, 12/2015 - 04/2020 Iora Health – Lakewood, CO,
Utilized eCW to manage and confirm patient data, such as insurance, demographic and medical history information.
Pre-certified medical procedures and radiology procedures.
Researched CPT and ICD-10 coding discrepancies for compliance and reimbursement accuracy.
Evaluated patients' financial status and established appropriate payment plans.
Located errors and promptly refiled rejected claims.
Precisely evaluated and verified benefits and eligibility.
Communicated effectively and extensively with other departments to resolve claims issues.
Obtained client medical history, including medication information, symptoms and allergies.
Maintained current and accurate medical records for over 1,000 patients.
Managed master calendar and scheduled appointments for 3 providers based on optimal patient loads and clinician availability.
Organized paperwork such as charts and reports for office and patient needs.
Completed and filed financial documentation for accounting purposes.
Completed skilled administrative work to support all office staff and operational requirements.
Scheduled, rescheduled and handled cancelled appointments for patients.
Fielded concerns surrounding patients and care, liaising between physician, patient and insurance company.
Explained procedures to patients to reduce anxieties and increase patient cooperation.
Conducted preliminary evaluations, including measuring weight, temperature and blood pressure, and documented results with accuracy.
Implemented care and efficiency improvements to support and enhance office operations.
Sanitized, restocked and organized exam rooms and medical equipment.
Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
Arranged surgeries with surgical center, confirming times with patients and preparing admission and consent forms.
Any other job duties requested by the practice, co-workers or physician.
Medical Office Specialist, 10/2013 - 12/2015 Universal Health Services – Dallas, TX,
Managed master calendar and scheduled appointments for multiple providers based on optimal patient loads and clinician availability.
Maintained patient databases and updated information in alignment with HIPAA protocols.
Managed appointments, registrations and patient relations in busy cardiology office.
Oversaw office records and maintained strict document control.
Scheduled, rescheduled and handled cancelled appointments for patients.
Coordinated luncheons with Pharmaceutical Representatives.
Received, recorded and filed medical payments by check, cash and credit card.
Coordinated front office duties, including customer service, patient scheduling and billing.
Organized paperwork such as charts and reports for office and patient needs.
Carried out front office duties utilizing data entry skills in framework of medical database.
Received, recorded and addressed incoming and outgoing communication via telephone and email.
Education
High School Diploma: , Expected in 05/2010 - Marble Falls High School - Marble Falls, TX, GPA:
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