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Medical Office Coordinator resume example with 9+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Organized Medical Office Coordinator with 3 years of experience, pursuing a new professional challenge with room for advancement. Focused on improving policies and procedures, increasing patient satisfaction and optimizing workflow in a busy medical practice. Displays determination in all aspects with diligent attention to detail and ensuring the best possible outcomes, all while coordinating and managing schedules and adhering to timelines. Knowledgeable about medical billing and recordkeeping requirements. Performance-oriented and driven with understanding of budgets, payroll and office organization needs.

Skills
  • ICD-10
  • Insurance billing procedures and charge entry
  • Patient care advocacy
  • Detail-oriented, self-starter
  • Experience with Microsoft Word, Outlook & Excel
  • Dependable and Responsible
  • Data Entry
  • Adhere to budget constraints
  • Supervise front office
  • Payroll and budgeting
  • Staff Management
  • Workflow planning
  • Understanding of medical terminology
  • Understanding of medical ethics
Education
Delta College Covington, LA Expected in 05/2013 Certification : Medical Assisting - GPA :
Ponchatoula High School Ponchatoula, LA Expected in 05/2004 High School Diploma : - GPA :
Work History
Signature Healthcare - Medical Office Coordinator
Tavares, FL, 02/2020 - Current
  • Support billing staff by ensuring charges are entered accurately in timely manner.
  • Enter charges for hospital and clinic monthly, averaging approximately $160,000 entered monthly myself.
  • Create documents to relay important information to staff.
  • Manage patient correspondence.
  • Communicate with patients and providers through phone calls and emails.
  • Address complaints made by patients and staff by escalating issues to supervision for further investigation.
  • Maintain updated list of employee credentials and notified staff when professional licenses and certifications approached expiration.
  • Plan and support staff office meetings by preparing agendas.
  • Train new employees on records management system and EMR.
  • Maintain supply levels by closely monitoring and replenishing supply inventory.
  • Schedule, reschedule and cancel appointments for patients, answering phones when needed.
  • Maintain patient databases and updated information in alignment with HIPAA protocols.
  • Audit patient charts to verify demographic information is entered correctly to prevent denials .
  • Verify benefits and work with insurance companies to obtain payments.
  • Perform time and attendance data entry and make necessary corrections, including approving time off requests.
  • Pull charts and prepare for nurse and doctor assessment and aide in prescription refill requests.
  • Supervise team members and provide constructive feedback, resulting in higher morale to help increase employee retention.
  • Delegate tasks to staff to organize and improve office efficiency.
  • Ensure customer satisfaction by managing patient survey scores with resolutions and problem-solving skills.
  • Make bank deposits for money collected by practice
  • Keep providers on track by running weekly revenue numbers.
  • Document provider procedures done monthly.
  • Manage staff/PTO calendar to ensure proper documentation for payroll.
  • Round with providers and staff daily to improve patient satisfaction.
  • Travel to outreach clinics when needed.
  • Take calls regarding clinic budget and denials.
  • Receive and sort mail, scan documents, and prepare mail for delivery to corporate lock box.
  • Collect data to complete detailed financial reports for management.
  • Manage efficient and accurate processing of invoices and check requests for clinic.
  • Oversees recording of petty cash entries and verify documentation.
  • Identify, research and resolve billing variances to maintain system accuracy and currency.
  • Deliver feedback to management regarding employee performance and training needs.
  • Cross-train existing employees in billing to reach monthly budget goals.
  • Accomplish multiple tasks within established timeframes.
  • Maintain professional, organized and safe environment for employees and patients.
  • Resolve staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Independent Living Services - Medical Billing Assistant
Conway, AR, 2018 - 2020
  • Reviewed patient records, identified medical codes and created invoices for billing purposes.
  • Prepared billing statements for patients and verified correct diagnostic coding.
  • Communicated with insurance providers to resolve denied claims and resubmitted.
  • Delivered timely and accurate charge submissions.
  • Adhered to established standards to safeguard all patients' health information.
  • Posted surgical charges for approximately 9 practice providers.
  • Filed and updated patient information and medical records.
  • Set up and maintained new electronic billing system.
  • Reviewed patient diagnosis codes to verify accuracy and completeness.
  • Prevented financial delinquencies by working closely with managers to resolve billing issues before becoming unmanageable.
  • Orchestrated day-to-day operations of billing department, including medical coding, payment posting, accounts receivables and collections.
  • Liaised between patients, insurance companies and billing office.
Resurgens Orthopaedics - Certified Medical Assistant
Austell, GA, 02/2016 - 2018
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
  • Performed or scheduled preventive maintenance on equipment to promote longevity of use, troubleshooting technical issues and coordinating repairs.
  • Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
  • Prepared and administered medications to alleviate patient symptoms.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Sanitized, restocked and organized exam rooms and medical equipment.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Taught patients about medications, procedures and care plan instructions.
  • Arranged surgeries with surgical center, confirming times with patients and preparing admission and consent forms.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Conducted preliminary evaluations, including measuring weight, temperature and blood pressure, and documented results with accuracy.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
Resurgens Orthopaedics - Certified Medical Assistant
Cumming, GA, 06/2013 - 2016
  • Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
  • Conducted preliminary evaluations, including measuring weight, temperature and blood pressure, and documented results with accuracy.
  • Obtained all prescribed laboratory testing.
  • Tested and recorded blood glucose levels.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
  • Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
  • Ordered and prepared reagents and supplies.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
  • Obtained client medical history, including medication information, symptoms and allergies.

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Resume Overview

School Attended

  • Delta College
  • Ponchatoula High School

Job Titles Held:

  • Medical Office Coordinator
  • Medical Billing Assistant
  • Certified Medical Assistant
  • Certified Medical Assistant

Degrees

  • Certification
  • High School Diploma

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