Medical Office Coordinator resume example with 9+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary
Organized Medical Office Coordinator with 3 years of experience, pursuing a new professional challenge with room for advancement. Focused on improving policies and procedures, increasing patient satisfaction and optimizing workflow in a busy medical practice. Displays determination in all aspects with diligent attention to detail and ensuring the best possible outcomes, all while coordinating and managing schedules and adhering to timelines. Knowledgeable about medical billing and recordkeeping requirements. Performance-oriented and driven with understanding of budgets, payroll and office organization needs.
Skills
ICD-10
Insurance billing procedures and charge entry
Patient care advocacy
Detail-oriented, self-starter
Experience with Microsoft Word, Outlook & Excel
Dependable and Responsible
Data Entry
Adhere to budget constraints
Supervise front office
Payroll and budgeting
Staff Management
Workflow planning
Understanding of medical terminology
Understanding of medical ethics
Education
Delta CollegeCovington, LAExpected in 05/2013 ā āCertification:Medical Assisting - GPA:
Ponchatoula High SchoolPonchatoula, LAExpected in 05/2004 ā āHigh School Diploma: - GPA:
Work History
Signature Healthcare - Medical Office Coordinator Tavares, FL, 02/2020 - Current
Support billing staff by ensuring charges are entered accurately in timely manner.
Enter charges for hospital and clinic monthly, averaging approximately $160,000 entered monthly myself.
Create documents to relay important information to staff.
Manage patient correspondence.
Communicate with patients and providers through phone calls and emails.
Address complaints made by patients and staff by escalating issues to supervision for further investigation.
Maintain updated list of employee credentials and notified staff when professional licenses and certifications approached expiration.
Plan and support staff office meetings by preparing agendas.
Train new employees on records management system and EMR.
Maintain supply levels by closely monitoring and replenishing supply inventory.
Schedule, reschedule and cancel appointments for patients, answering phones when needed.
Maintain patient databases and updated information in alignment with HIPAA protocols.
Audit patient charts to verify demographic information is entered correctly to prevent denials .
Verify benefits and work with insurance companies to obtain payments.
Perform time and attendance data entry and make necessary corrections, including approving time off requests.
Pull charts and prepare for nurse and doctor assessment and aide in prescription refill requests.
Supervise team members and provide constructive feedback, resulting in higher morale to help increase employee retention.
Delegate tasks to staff to organize and improve office efficiency.
Ensure customer satisfaction by managing patient survey scores with resolutions and problem-solving skills.
Make bank deposits for money collected by practice
Keep providers on track by running weekly revenue numbers.
Document provider procedures done monthly.
Manage staff/PTO calendar to ensure proper documentation for payroll.
Round with providers and staff daily to improve patient satisfaction.
Travel to outreach clinics when needed.
Take calls regarding clinic budget and denials.
Receive and sort mail, scan documents, and prepare mail for delivery to corporate lock box.
Collect data to complete detailed financial reports for management.
Manage efficient and accurate processing of invoices and check requests for clinic.
Oversees recording of petty cash entries and verify documentation.
Identify, research and resolve billing variances to maintain system accuracy and currency.
Deliver feedback to management regarding employee performance and training needs.
Cross-train existing employees in billing to reach monthly budget goals.
Accomplish multiple tasks within established timeframes.
Maintain professional, organized and safe environment for employees and patients.
Resolve staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Independent Living Services - Medical Billing Assistant Conway, AR, 2018 - 2020
Reviewed patient records, identified medical codes and created invoices for billing purposes.
Prepared billing statements for patients and verified correct diagnostic coding.
Communicated with insurance providers to resolve denied claims and resubmitted.
Delivered timely and accurate charge submissions.
Adhered to established standards to safeguard all patients' health information.
Posted surgical charges for approximately 9 practice providers.
Filed and updated patient information and medical records.
Set up and maintained new electronic billing system.
Reviewed patient diagnosis codes to verify accuracy and completeness.
Prevented financial delinquencies by working closely with managers to resolve billing issues before becoming unmanageable.
Orchestrated day-to-day operations of billing department, including medical coding, payment posting, accounts receivables and collections.
Liaised between patients, insurance companies and billing office.
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