medical office coordinator resume example with 16+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -
Websites, Portfolios, Profiles
Professional Summary

Diligent professional with extensive experience in supporting daily operations and performing administrative tasks in a healthcare setting. Well-established ability to manage patient records, schedule and coordinate appointments, process insurance claims, and answer customer queries in compliance with procedures. Capable of working efficiently with cross-functional teams in guaranteeing operational and service excellence. Strong knowledge of medical / insurance legislation, and familiarity with medical terminologies. Capacity to learn new concepts quickly, work well under pressure, and communicate ideas effectively. Exceptional in prioritizing tasks and delivering top-quality customer service. Recognized for completing assigned projects in a timely manner and exceeding productivity targets. Articulate communicator with exceptional interpersonal, problem solving, and analytical skills.

  • Document and File Management
  • Task Prioritization
  • Multi-Line Telephone Systems
  • Office Equipment Operation
  • Verbal and Written Communication
  • Judgment and Decision Making
  • Meticulous Attention to Detail
  • Appointment Coordination
  • Microsoft Office
  • Customer Service
  • Meeting Note Taking
  • Epic
Work History
07/2022 to Current
Practice Assistant II Signature Healthcare , , Chestnut Hill, MA
  • Performs cashiers function, seeking, receiving and issuing receipt for payments, co-pays and credit card from clients.
  • Processes patient arriving for appointment. Verifies appointments, reviews both registration and fiscal data base information, update on-line information as appropriate.
  • Communicated pertinent information to clients via phone, Gateway and mail.
  • Answers phone in a courteous timely manner, screens all calls for emergencies and makes appointments as needed making sure clients’ needs are met.
  • Records clear, concise, accurate messages and prescription refills and ensures their timely delivery to staff. Using clinical messaging system in LMR
  • Schedules medical, dental and nutrition appointments for clients in computer. Follows established procedures and adheres to guidelines for appropriate bookings. Checks LMR to verify date of last physical.
  • Distributes mail, faxes and other assigned clerical tasks.
  • Schedules radiology appointments in Epic.
  • Performs other tasks that help coordinate all systems, which impact on patient access and flow (reminder calls, cancellations, no shows) as required.
  • Reviews, adjusts and seeks clinician’s assistance to resolve problems on all encounter forms for billing purposes prior to entry in computer terminal.
12/2014 to Current
Medical Office Coordinator Bnp Paribas , , Boston, MA
  • Perform several administrative and clerical tasks in collaboration with medical care and operational team
  • Provide confidential documents, including test results and other information not entered in patient records to healthcare provider upon request
  • Prepare appeals to challenge insurance denials and claims
  • Deliver proactive services, while facilitating communications between patients and medical staff
  • Participate in seminars and in-service training to advance professional knowledge
  • Enhanced customer experience by delivering responsive and productive customer service via telephone, email, and face-to-face interaction
  • Contributed to access cross-department information by eradicating repetitive tasks
  • Utilized medical terminology to effectively communicate with other staff members and understand medical conditions
  • Ensured smooth operation by efficiently scheduling appointments and managing insurance verifications
  • Communicated with patients, insurance companies, and providers through phone calls, emails, and office drives concerning formularies and coverage limits.
  • Aided with prescription refill requests.
  • Created memoranda and documents to relay important information to staff
  • Reviewed and sent medical records to other physicians upon request
10/2007 to 04/2014
Ambulatory Service Representative I Hy-Vee , ,
  • Engaged in managing all new patient referrals to ensure seamless workflow
  • Carried out numerous routine tasks, including insurance verification and co-payments collection
  • Utilized health system to register / record new patients and schedule appointments
  • Responded to multi-line phone queries in timely manner
  • Played key role in increasing company revenue
  • Handled 50-100 calls per day to address customer inquiries and concerns
03/2006 to 09/2006
Administrative Assistant Walmart , ,
  • Coordinated travel arrangements by booking airfare, hotel and ground transportation.
  • Scheduled office meetings and client appointments for staff teams.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Transferred and directed phone calls, guests and mail to correct staff members.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
  • Maintained staff directory and company policy handbook for human resources department
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions
  • Executed record filing system to improve document organization and management
07/2004 to 01/2006
Cashier Company Name , ,
  • Helped customers complete purchases, locate items and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Tallied cash drawer at beginning and end of each work shift.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Stocked, tagged and displayed merchandise as required.
  • Greeted customers entering store and responded promptly to customer needs.
  • Processed customer refunds and exchanges according to established guidelines.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
  • Created price tags and merchandise signs.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Mentored new team members on sales software system operation.
Expected in 12/2025 to to
Bachelor of Science: Human Services
Southern New Hampshire University - Hooksett, NH
Expected in 05/2004 to to
Associate of Science: Business
Fisher College - Boston, MA

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Resume Overview

School Attended

  • Southern New Hampshire University
  • Fisher College

Job Titles Held:

  • Practice Assistant II
  • Medical Office Coordinator
  • Ambulatory Service Representative I
  • Administrative Assistant
  • Cashier


  • Bachelor of Science
  • Associate of Science

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