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Medical Office Coordinator Resume Example

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MEDICAL OFFICE COORDINATOR
Professional Summary

Accomplished and energetic Medical Office professional with 13-year track record of immaculate bookkeeping and personable patient interaction. Skilled in both patient care and clerical responsibilities. Exceptionally motivated and eager to support seamless medical office operations. Seeking position as a Medical Office Coordinator or other similar positions to challenge and enhance skills.

Accomplishments
  • Supervised team of up to 75 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
Skills
  • Managing patient records
  • Patient care advocacy
  • Insurance billing procedures
  • Follow-up skills
  • Office procedures understanding
  • Office Management
Work History
07/2017 to CurrentMedical Office CoordinatorCompany Name | City, State
  • Performed staff payroll duties including time and attendance data entry, printing completed payroll and making necessary corrections.
  • Addressed complaints made by patients and staff by escalating issues to supervision for further investigation.
  • Maintained updated list of employee credentials and notified staff when professional licenses and certifications approached expiration.
  • Supported billing staff by making corrections to invoices and insurance submissions.
  • Maintained patient databases and updated information in alignment with HIPAA protocols.
  • Coordinated patient care changes and relayed updated plans to various staff members assigned to patients.
  • Maintained optimal supply levels by closely monitoring and proactively replenishing supply inventory.
  • Processed pre-admissions, new case information, and referrals in EMR database.
  • Processed new office referrals to correct agencies within 24 hours of receiving notice.
  • Scheduled, rescheduled and handled cancelled appointments for patients.
  • Trained all new employees on records management system.
  • Oversaw office records and maintained strict document control.
  • Updated and maintained schedules for patients as well as managed client correspondence.
04/2015 to 03/2017General Store ManagerCompany Name | City, State
  • Managed vendor selection and relations to guarantee best pricing and on-time deliveries.
  • Oversaw, trained and encouraged 4-5 Store Associates, promoting culture of efficiency and performance.
  • Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
  • Completed Weekly profit and loss performance reports.
  • Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Managed appropriate inventory levels of product at store to avoid shrink and waste, placed orders for inventory running low and evaluated sales performance of items to plan for future stocking strategy.
  • Managed, hired and developed top talent to strengthen workflow and productivity.
  • Rotated stock to achieve optimum appeal and minimizeshrinkage.
  • Oversaw employee scheduling to guide operations and secure adequate staffing coverage for busy periods.
  • Kept inventories accurate with daily cycle counts and Weekly - Monthly audits to identify and resolve variances.
  • Instructed staff on appropriately handling difficult and complicated sales and unhappy customers by implementing customer service training and encouraging use of integrity and professional skills.
  • Kept inventories accurate with daily cycle counts and weekly audits to identify and resolve variances.
  • Trained and supervised all new associates in grocery, produce and administrative departments.
  • Supervised guests at front counter, answering questions regarding products.
  • Completed daily paperwork, including reporting of sales, banking, payroll reporting, labor hours and miscellaneous financials, processing and determining any abnormal incidents or conditions.
09/2014 to 05/2015Medical AssistantCompany Name | City, State
  • Completed clinical procedures and gathered patient data for interpretation by physician.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
  • Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
  • Implemented care and efficiency improvements to support and enhance office operations.
  • Obtained client medical history, including medication information, symptoms and allergies.
  • Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
  • Sanitized, restocked and organized exam rooms and medical equipment.
  • Weighed patients and took blood pressure and vital signs to assist nursing staff.
  • Measured and recorded vital statistics by taking patients' blood pressure, temperature and pulse.
  • Called in prescription refills for patients.
  • Performed EKG tests on clients based on health status and medical history.
  • Assisted with office procedures by monitoring patient flow, performing telephone screening and maintaining sample drug lists..
  • Proficiently processed all patient information to provide physician; often averaging 45-50 patients seen in this office daily.
  • Managed all incoming and outgoing referrals + processing all required prior authorizations for all patient medications often exceeding 30+ Prior authorizations daily.
Education
01/2008Associate of Science | Medical AssistingKing's College, City
06/2006High School DiplomaSouth Point High School, City, State
Certifications
  • Certified in BLS regarding Infant, Child, Adult CPR, American Heart Association - Current
  • Dean's List of Excellence, King's College - 2007-2008
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Resume Overview

School Attended

  • King's College
  • South Point High School

Job Titles Held:

  • Medical Office Coordinator
  • General Store Manager
  • Medical Assistant

Degrees

  • 01/2008 Associate of Science | Medical Assisting
    06/2006 High School Diploma

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