medical office coordinator resume example with 11 years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Motivated, organized and detail-oriented individual with excellent interpersonal skills. Seeking the position as a Executive Health Administrator to utilize 10 years of prior experience in effective office coordination and clinical assistance, with a high commitment to successful collaboration to ensure valuable and professional office operations.

  • Multidisciplinary team collaboration
  • Proficient in Electronic Health Records Documentation
  • Experience in Microsoft Office Mac OSX and Microsoft Windows operating systems. Competent in Microsoft Word, Excel and Powerpoint
  • Workflow planning and report development
  • Patient-service oriented
  • Accurate and detailed
  • Patient education and counseling
  • Spanish, english fluency
  • Strategic planning
  • Team supervision
  • Interpersonal and written communication
  • Healthcare program management
  • Quality assurance
  • Continuous improvement management
  • Utilization reporting
  • Accounts reconciliation
  • Inventory control and management
  • Credit and collections
  • Performance analysis
Work History
05/2018 to Current Medical Office Coordinator Johns Hopkins Medicine | Pasco, FL,
  • Collaborated with office manager to maintain daily operations
  • Supervised front desk personnel in the performance of administrative tasks
  • Worked with patients, clinical and administrative staff to ensure continuous compliance with regulations through use of effective communication
  • Performed various administrative functions, including filing paperwork, sorting mail, bookkeeping and healthcare contract operations
  • Completed financial transactions reports and conducted data management analysis to ensure maximization of reimbursement and effective coordination of revenue cycle processes
  • Worked with office manager to resolve workflow problems, improve operations and provide exceptional patient service
  • Updated policies through efficient maintenance with compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, payroll and benefits administration and general liability.
  • Collaborated in workflow improvement processes for patient access and back-office procedures, resulting in reduction of staffing costs by 20% system-wide.
09/2015 to 02/2017 Medical Office Coordinator/Certified Medical Assistant Johns Hopkins University | Baltimore, MD,
  • Handled insurance pre-certification for medical procedures and testing and performed administrative duties such as insurance verification for health benefits and eligibility
  • Showed proactive collections of copayments, deductibles or coinsurance for medical services
  • Demonstrated proficient scheduling for multiple medical professionals and provided organizational goals through an efficient management of patient flow from check-in to check-out
  • Paid close attention to detail and recorded data accurately to be reported to medical professionals
  • Showed proficiency in electronic billing and medical records software program
  • Closed financial transactions for each day of service to provide detailed information on cash flow management
  • Communicated with patients, ensuring that medical information was kept private and discussed medical histories with patients in effort to provide most effective medical advice
  • Collected all pertinent data and calculations to aid physician in interpreting results
  • Managed an estimate of 31 incoming calls, emails and faxes per day from a variety of sources
01/2010 to 09/2014 Certified Clinical Medical Assistant/Coordinator Prettelt Center For Family Health | City, STATE,
  • Performed blood draws for testing and injections in accordance with medical provider instruction
  • Supervised other medical assistants during the execution of medical tasks assigned by doctor
  • Showed comprehensive and accurate vital signs and medical history intake
  • Assisted in the development of a comprehensive and accurate inventory and maintained stock of office supplies
  • Performed administrative duties (e.g., Scheduling appointments with multiple medical providers, directing patients to respective facilities for testing or evaluations).
  • Showed outstanding maintenance of the facility, exam rooms and equipment
  • Aided office with conversion to electronic record system and better management of Medicare guidelines for effective reimbursement
  • Managed clinical project team members for appropriate completion of projects and supervised project timeline development and maintenance
  • Optimized inventory planning for supply management to reduce costs
  • Maintained a high level of expertise through familiarity with clinical literature and procedures
01/2008 to 12/2009 Certified Clinical Medical Assistant Advanced Cardiology Associates | City, STATE,
  • Completed various types of tests on patients; such as, Electrocardiograms, ANSAR testing for assessment of Autonomic Nervous System, ABI “Ankle Brachial Index” to provide doctor with important information to evaluate the patient
  • Worked on dictation of echocardiograms and Stress Test reports
  • Demonstrated a proficient medical history intake
  • Ensured the exemplary maintenance of all facilities, exam rooms and equipment
  • Handled messages in regards to medication, laboratory test results and medical consult between patients and medical doctor
  • Explained different types of medical procedures and treatments in a comprehensive manner to increase patient understanding and cooperation
  • Led quality standards
  • Coached and developed a care team to consistently rank among the top of the region in clinical performance and financial outcomes
Expected in 12/2019 Executive Master in Health Administration | Health Administration Florida Atlantic University, Boca Raton, FL GPA:
Expected in 08/2015 Bachelor of Science | Bachelor of Science in Biology Florida Atlantic University, Boca Raton, FL GPA:

Basic Life Support (BLS) for Health Care Providers (9/2017)

Basic Clinical Skills (Recreational Pharmacology, CPR/AED, Basic First Aid, Medical errors) (05/2014)

OSHA and HIPPA Certification 2015

Expected in Associate of Arts | Associate Degree Palm Beach State College, Lake Worth, FL GPA:

July 2012

Expected in Certified Medical Assistant | Medical Institute of Palm Beach, Lake Worth, FL GPA:

December 2007

Phlebotomy certificate

CPR License

Expected in | Medicine (Pre-Medicine) Universidad Libre, Cali, Colombia GPA:

December 2003

Expected in High School Diploma | Colegio Americano, Cali, Colombia GPA:

July 2002


Membership to the American College of Healthcare Executives (ACHE)

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Resume Overview

School Attended

  • Florida Atlantic University
  • Florida Atlantic University
  • Palm Beach State College
  • Medical Institute of Palm Beach
  • Universidad Libre
  • Colegio Americano

Job Titles Held:

  • Medical Office Coordinator
  • Medical Office Coordinator/Certified Medical Assistant
  • Certified Clinical Medical Assistant/Coordinator
  • Certified Clinical Medical Assistant


  • Executive Master in Health Administration
  • Bachelor of Science
  • Associate of Arts
  • Certified Medical Assistant
  • High School Diploma

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