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Medical Office Coordinator Resume Example

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MEDICAL OFFICE COORDINATOR
Professional Summary

Versatile Office professional with 20 years of experience in medical and administrative support. Robust history of accurately documenting patient health information, enthusiastic individual always willing to help others and accomplish tasks to the best of my abilities. Efficiently schedules appointments and records patient insurance information.

Medical Office Assistant with outstanding communication and accounting skills. Exemplary understanding of medical laws and ethics. Knowledgeable in medical software applications. Compassionate, reliable and energetic.

Skills
  • Customer implementation
  • Complaint resolution
  • Order fulfillment
  • Report preparation
  • Accounting
  • Understanding of medical ethics
  • Collections experience
  • Database coordination
  • Registration management
  • Office procedures understanding
  • Follow-up skills
  • Industry software applications
  • Inbound and outbound calling
  • Self-direction
  • Customer service
  • Negotiation
  • Account management
  • CRM
  • Staff education and training
  • Medical terminology knowledge
  • Key holder experience
  • Professional telephone demeanor
  • Money handling abilities
  • Retail store support
  • Creative problem solving
  • Good listening skills
  • Technical Support
  • Administrative support
  • Recordkeeping strengths
  • Multi-line phone talent
  • Credit card processing
  • Patient care advocacy
  • Insurance billing procedures
  • Understanding of medical terminology
  • Healthcare coding
  • Bookkeeping
  • Workflow planning
  • Policy and procedure modification
  • Payroll and budgeting
  • Scheduling
  • Staff Management
Work History
Medical Office Coordinator06/2009 to Current
Company Name – City, State
  • Coordinated patient care changes and relayed updated plans to various staff members assigned to patients.
  • Maintained an updated list of employee credentials and notified staff when professional licenses and certifications approached expiration.
  • Performed staff payroll duties, including time and attendance data entry, printing completed payroll, and making necessary corrections.
  • Addressed complaints made by patients and staff by escalating issues to supervision for further investigation.
  • Planned and supported staff office meetings by preparing agendas and setting up audio-visual equipment.
  • Supported billing staff by making corrections to invoices and insurance submissions.
  • Processed new office referrals to correct agencies within 24 hours of receiving notice.
  • Communicated with patients, insurance companies, and providers through phone calls, emails, and office drives concerning formularies and coverage limits.
  • Updated and maintained schedules for patients as well as managed client correspondence.
  • Created memoranda and documents to relay important information to staff.
  • Maintained optimal supply levels by closely monitoring and proactively replenishing supply inventory.
  • Audited customer files to verify medical necessity and satisfaction of coverage criteria.
  • Entered procedure codes and diagnosis codes into medical billing software.
  • Verified benefits and worked with insurance companies to obtain payments.
  • Maintained patient databases and updated information in alignment with HIPAA protocols.
  • Managed appointments, registrations and patient relations inbusy Medical Primary Care office.
  • Reviewed and sent medical records to other physicians upon request.
  • Aided with prescription refill requests.
  • Oversaw office records and maintained strict document control.
  • Scheduled, rescheduled and handled cancelled appointments for patients.
  • Received, recorded and filed medical payments by check, cash and credit card.
  • Accurately collected personal, billing and medical details for 60+ patients per day.
  • Coordinated luncheons with Pharmaceutical Representatives.
  • Trained all new employees on records management system.
Administrative Assistant01/2005 to 05/2009
Company Name – City, State
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
  • Created PowerPoint presentations for business development purposes.
  • Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.
  • Organized weekly staff meetings and logged minutes for corporate records.
  • Coordinated bookkeeping activities in QuickBooks and Lawson, including invoicing and accounts payable.
  • Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
  • Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
  • Prepared meeting minutes and edited subcontractor proposals, project punch list, transmittals and memorandums for organizational support.
  • Arranged rapid office equipment repair and maintenance with vendors.
  • Handled client correspondence and tracked records to foster office efficiency.
Soft Line Manager/Apparel Department 11/2004 to 06/2006
Company Name – City, State
  • Trained team members in successful strategies to meet operational and sales targets.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Education
Certificate : Medical Billing And Coding03/2009American Institute - City
Business Administration Training : Business Administration And ManagementGoodwin College- City, State
High School Diploma : General StudiesHartford Public High School - City
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Resume Overview

School Attended

  • American Institute
  • Goodwin College
  • Hartford Public High School

Job Titles Held:

  • Medical Office Coordinator
  • Administrative Assistant
  • Soft Line Manager/Apparel Department

Degrees

  • Certificate : Medical Billing And Coding 03/2009
    Business Administration Training : Business Administration And Management
    High School Diploma : General Studies

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