medical office coordinator resume example with 7+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -
Professional Summary

Multi-talented Certified Registered Medical Assistant consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity. Always eager to learn new ideas that will bring positive outcomes to the office and for patient care.

Well-spoken and educated Medical Office Coordinator with outstanding phone and email communication skills. Versed in HIPAA and patient privacy regulations. Communicates well with other practices and offices to coordinate medical records and referrals. Detail-oriented and knowledgeable. Skilled at completing patient-facing and office-based tasks by applying strong multitasking and organizational abilities. Independent worker with extensive medical experience and fastidious nature dedicated to optimal patient care. Conversational Spanish and English abilities.

  • Certified Registered Medical Assistant
  • Understanding of medical terminology
  • BLS certified
  • Medical histories and vital statistics
  • Certified in first aid and CPR
  • Assist physician while seeing patients
  • Run laboratory CLIA waived testing
  • Autoclave sterilizing
  • Understanding of medical ethics
  • Managing patient records
  • Scheduling
Work History
09/2019 to Current
Medical Office Coordinator Iora Health Atlanta, GA,
  • Supported staff by making corrections to invoices and insurance submissions.
  • Created and maintained medical records from time of admission through patient discharge.
  • Processed new office referrals to correct agencies within 24 hours of receiving notice.
  • Addressed complaints made by patients and staff by escalating issues to supervision for further investigation.
  • Communicated with patients, insurance companies, and providers through phone calls, emails, and office drives concerning formularies and coverage limits.
  • Updated and maintained schedules for patients as well as managed client correspondence.
  • Created memoranda and documents to relay important information to staff.
  • Maintained patient databases and updated information in alignment with HIPAA protocols.
  • Double-checked forms for accuracy and completion in terms of admission, transfer and discharge of patients.
  • Maintained optimal supply levels by closely monitoring and proactively replenishing supply inventory.
  • Coordinated luncheons with Pharmaceutical Representatives.
  • Managed appointments, registrations and patient relations in busy office.
11/2013 to Current
Certified Registered Medical Assistant St Luke's University Health Network Pennsburg, PA,
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Ordered and prepared reagents and supplies.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
  • Prepared initial patient charts for admission.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Obtained pre- and post-treatment vital signs and weight.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Obtained all prescribed laboratory testing.
  • Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Verified appropriate lab couriers picked up collected lab specimens.
  • Collected and documented patient medical information such as blood pressure and weight.
05/2011 to 08/2011
Front Desk Receptionist Phoenix Home Care West Plains, MO,
    • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
    • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
    • Planned coverage needs and organized services to support incoming special events.
    • Kept accounts in balance and ran daily reports to verify totals.
    • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
    • Answered multi-line phone system, responded to inquiries and transferred calls to correct departments and personnel.
Expected in 05/2023 to to
Associate of Science: Nursing
Palm Beach State College - Lake Worth, FL
Expected in 05/2018 to to
St. Lucie West Centennial High School - Port Saint Lucie, FL
Expected in 05/2013 to to
Associate of Science: Medical Assisting
Keiser University - West Palm Beach, FL

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Resume Overview

School Attended

  • Palm Beach State College
  • St. Lucie West Centennial High School
  • Keiser University

Job Titles Held:

  • Medical Office Coordinator
  • Certified Registered Medical Assistant
  • Front Desk Receptionist


  • Associate of Science
  • GED
  • Associate of Science

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