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Summary
Enthusiastic and adaptable Administrative leader with stellar work history, motivational approach and upbeat nature. Successful at satisfying customer/patient needs while tackling daily office priorities. Knowledgeable and professional with years of experience managing fast-paced, administration and customer service operations. Strong planning, problem solving and communication skills. Resourceful [Job Title] maintains smooth office operations and patient flows. Detail-oriented approach to organizing files, scheduling appointments and assisting patients. Brings background in medical office settings handling patient needs. Personable [Job Title] enjoys engaging with people from all walks of life. Knowledgeable in all types of brews and concoctions. Consistently delivers exemplary customer service. A positive attitude is coupled to remain calm and composed in busy work settings.
Skills
Medical terminology knowledge
Administrative support
Money handling
MS Office
Chart updates
Knowledge of HIPAA regulations
Medical software applications
Appointment setting
Accounts payable and receivable
CRM and office management software
Organization and efficiency
Multi-line telephone skills
Recordkeeping and bookkeeping
First Aid/CPR
Friendly, positive attitude
Proactive, reliable and great with time management
Experience
06/2020 to 06/2021Medical Office AdministratorSas Institute | Albany, NY,
Checked-in patients upon arrival which included updating demographics, insurance information, PCP, pharmacy, collect co-pays and patient balances, and provided consent forms as well as any appropriate health questionnaires.
Checked out patients, collected additional balances, provided visit summary, specialist referral information, patient portal information, completed forms, and follow-up appointments.
Verified patient insurance through Batch Eligibility or on demand. Contacted patients whose insurance is not active or PCP is not appropriate.
Posted patient charges and payments. Completed charges and payment reconciliation.
Scanned and uploaded documents and information needed in Document Management system for all patient charts.
Sorted and delivered mail and PA documents received through courier. As well as delivering all requested medical records to the proper requestors.
Maintained clean work area, completed set up and closing of patient waiting area as well as regularly sanitizing lobby and supplies to ensure safety of both staff and patients.
Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
Educated patients about medications, procedures and physician's instructions.
Organized charts, documents and supplies to maintain team productivity.
Assisted physicians by preparing patients for procedures, including EKGs, phlebotomy, glucose testing and pulmonary function tests.
Monitored patient stability by checking vital signs and weight.
08/2019 to 03/2020Office Management AssistantHogan Lovells | Washington, MN,
Answered and directed incoming calls using multi-line telephone system.
Received payments from customer for parts and services
Reconciled cash drawer daily
Managed rental car fleet with inventory as well as signing in and out to customers
Closing and cashiering work order in CDK accounting system
Managed cash balance Excel spreadsheet
Posted all accounting expenses from petty cash to CDK as well as printing reimbursement checks from CDK software as well.
Stocked in new vehicles and managed all filing folders for each stock number in inventory
Scheduled service appointments
Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
Oversaw office inventory by restocking supplies and submitting purchase orders.
10/2018 to 02/2019Retail Store ManagerRooms To Go | Rockwall, TX,
Established and optimized schedules to keep coverage and service in line with forecasted demands.
Completed and continued to hold over 30 credit application each day
Kept orderly and accurate accounting records by monitoring sales documentation.
Supported professional development of team members and supervisors at all levels to place knowledgeable candidates in leadership roles.
Trained team members in successful strategies to meet operational and sales targets.
Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Optimized store displays and appearance via strategic merchandising.
Trained new employees on proper protocols and customer service standards.
Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
Examined merchandise to verify correct pricing and attractive displays.
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