Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Enthusiastic and adaptable Administrative leader with stellar work history, motivational approach and upbeat nature. Successful at satisfying customer/patient needs while tackling daily office priorities. Knowledgeable and professional with years of experience managing fast-paced, administration and customer service operations. Strong planning, problem solving and communication skills. Resourceful [Job Title] maintains smooth office operations and patient flows. Detail-oriented approach to organizing files, scheduling appointments and assisting patients. Brings background in medical office settings handling patient needs. Personable [Job Title] enjoys engaging with people from all walks of life. Knowledgeable in all types of brews and concoctions. Consistently delivers exemplary customer service. A positive attitude is coupled to remain calm and composed in busy work settings.

  • Medical terminology knowledge
  • Administrative support
  • Money handling
  • MS Office
  • Chart updates
  • Knowledge of HIPAA regulations
  • Medical software applications
  • Appointment setting
  • Accounts payable and receivable
  • CRM and office management software
  • Organization and efficiency
  • Multi-line telephone skills
  • Recordkeeping and bookkeeping
  • First Aid/CPR
  • Friendly, positive attitude
  • Proactive, reliable and great with time management
06/2020 to 06/2021 Medical Office Administrator Sas Institute | Albany, NY,
  • Checked-in patients upon arrival which included updating demographics, insurance information, PCP, pharmacy, collect co-pays and patient balances, and provided consent forms as well as any appropriate health questionnaires.
  • Checked out patients, collected additional balances, provided visit summary, specialist referral information, patient portal information, completed forms, and follow-up appointments.
  • Verified patient insurance through Batch Eligibility or on demand. Contacted patients whose insurance is not active or PCP is not appropriate.
  • Posted patient charges and payments. Completed charges and payment reconciliation.
  • Scanned and uploaded documents and information needed in Document Management system for all patient charts.
  • Sorted and delivered mail and PA documents received through courier. As well as delivering all requested medical records to the proper requestors.
  • Maintained clean work area, completed set up and closing of patient waiting area as well as regularly sanitizing lobby and supplies to ensure safety of both staff and patients.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Educated patients about medications, procedures and physician's instructions.
  • Organized charts, documents and supplies to maintain team productivity.
  • Assisted physicians by preparing patients for procedures, including EKGs, phlebotomy, glucose testing and pulmonary function tests.
  • Monitored patient stability by checking vital signs and weight.
08/2019 to 03/2020 Office Management Assistant Hogan Lovells | Washington, MN,
  • Answered and directed incoming calls using multi-line telephone system.
  • Received payments from customer for parts and services
  • Reconciled cash drawer daily
  • Managed rental car fleet with inventory as well as signing in and out to customers
  • Closing and cashiering work order in CDK accounting system
  • Managed cash balance Excel spreadsheet
  • Posted all accounting expenses from petty cash to CDK as well as printing reimbursement checks from CDK software as well.
  • Stocked in new vehicles and managed all filing folders for each stock number in inventory
  • Scheduled service appointments
  • Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
10/2018 to 02/2019 Retail Store Manager Rooms To Go | Rockwall, TX,
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Completed and continued to hold over 30 credit application each day
  • Kept orderly and accurate accounting records by monitoring sales documentation.
  • Supported professional development of team members and supervisors at all levels to place knowledgeable candidates in leadership roles.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Optimized store displays and appearance via strategic merchandising.
  • Trained new employees on proper protocols and customer service standards.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Examined merchandise to verify correct pricing and attractive displays.
  • Resolved customer service issues promptly.
  • Provided excellent customer service, promoting membership loyalty and increasing customer satisfaction rates.
06/2017 to 01/2018 Broista Dutch Bros | City, STATE,
  • Learned every menu preparation and numerous off-label drinks to meet all customer needs.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Prevented infections and maintained store professionalism by cleaning and sanitizing work areas within required time limits.
  • Created over 250+ drinks in average shifts with consistently positive customer satisfaction scores.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.
  • Prioritized drink requests while managing interruptions.
  • Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees and teas.
  • Operated cash register, collected payments and provided accurate change.
Education and Training
Expected in Associate of Science | Cell And Molecular Biology Sierra College, Rocklin, CA GPA:
Expected in Certified | Lash Extensions & Esthetics VV Institute , Sacramento, CA, GPA:
Expected in Certified | Acrylic Nail & Gel Systems The Beauty Academy, Sacramento, Ca, GPA:

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School Attended

  • Sierra College
  • VV Institute
  • The Beauty Academy

Job Titles Held:

  • Medical Office Administrator
  • Office Management Assistant
  • Retail Store Manager
  • Broista


  • Associate of Science
  • Certified
  • Certified

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