Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Versatile Medical Office Administrator possessing first-rate communication skills and personable demeanor demonstrated across 15 years in patient-focused roles. Excellent knowledge of medical terminology and billing procedures. Experienced in transcription, bookkeeping, records management and industry software applications. Seasoned Medical Office Administrator adept at coordinating records, managing schedules and working with insurance companies. Knowledgeable about medical billing and recordkeeping requirements. Pursuing a new professional challenge with room for advancement. Medical Office Assistant with 15 years of experience in administrative positions. Known for excellent interpersonal skills and deep knowledge of medical terminology.


I've worked for over 15 years in the medical field and learned on the job. My last job for Dr. James Thompson, ended with his untimely death. I closed the office by myself, ensuring each patient was referred and taken care of. Shortly before his death, Dr. Thompson wrote a recommendation for me, as well as detailed my job skills and responsibilities, that I have attached to this resume for your reference.

  • Managing patient records
  • Patient care advocacy
  • Office procedures understanding
  • Healthcare coding
  • Insurance billing procedures
  • Understanding of medical terminology
  • Transcription of medical notes
  • Accounting
  • Understanding of medical ethics
  • Follow-up skills
  • Scheduling
  • Payroll and budgeting
  • Staff Management
  • Bookkeeping
Work History
2007 to 2021 Medical Office Administrator Hanger, Inc. | Cedar Rapids, IA,
  • Verified benefits and worked with insurance companies to obtain payments.
  • Entered procedure codes and diagnosis codes into medical billing software.
  • Pulled charts and prepared for nurse and doctor assessment.
  • Audited customer files to verify medical necessity and satisfaction of coverage criteria.
  • Trained all new employees on records management system.
  • Managed appointments, registrations and patient relations in busy medical office.
  • Aided with prescription refill requests.
  • Reviewed and sent medical records to other physicians upon request.
  • Coordinated luncheons with Pharmaceutical Representatives.
  • Received, recorded and filed medical payments by check, cash and credit card.
  • Maintained optimal supply levels by closely monitoring and proactively replenishing supply inventory.
  • Transcribed approximately 50 medical records per week.
  • Scheduled, rescheduled and cancelled appointments for dental patients.
  • Oversaw office records and maintained strict document control.
  • Double-checked forms for accuracy and completion in terms of admission, transfer and discharge of patients.
  • Devised appointment guidelines and schedules for 3 treatment appointments for each patient.
  • Maintained patient databases and updated information in alignment with HIPAA protocols.
  • Recruited, hired, trained and supervised staff of 3 and implemented mentoring program that offered positive employee engagement.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.
  • Supervised 3 administrative team members and provided constructive feedback, resulting in higher morale and increased employee retention.
  • Oversaw team of 3 administrative staff providing exceptional support to team of medical professionals.
  • Completed bi-weekly payroll for 4 employees.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
2006 to 2007 Medical Office Assistant Merakey | Allentown, PA,
  • Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
  • Received, recorded and filed medical payments by check, cash and credit card.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Entered procedure codes and diagnosis codes into medical billing software.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
  • Improved timely payment of bills by developing flexible payment plans for patients.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Oriented and trained new staff on proper procedures and policies.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
2001 to 2006 Front Desk Cashier Manager Chinese Restaurant | City, STATE,
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Counted tills for beginning of shift with start money and balanced and reconciled register at end of shift.
  • Greeted customers and responded to requests for information.
  • Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Kept accounts in balance and ran daily reports to verify totals.
Expected in | National Institute of Technology, Austin, TX, GPA:
Expected in 2004 High School Diploma | Taylor High School, Taylor, Texas, GPA:
Native or Bilingual

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School Attended

  • National Institute of Technology
  • Taylor High School

Job Titles Held:

  • Medical Office Administrator
  • Medical Office Assistant
  • Front Desk Cashier Manager


  • High School Diploma

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