OBJECTIVE: Seeking a position to use my accomplished professional experiences to provide exceptional customer relations through strong communication, to efficiently improve and manage tasks ahead of schedule.
Microsoft Office proficiency
Strong Interpersonal skills
Strong Analytic skills
Meticulous attention to detail
Strong problem solver
Dedicated team player
Medical Office Administrative Assistant October 1991 to March 2014Kaiser Permanente － Roseville, CA
Coordinate a range of administrative needs to facilitate patient care and meet physician orders.
Schedule meetings, appointments, and health education classes.
Communicate key information for follow up to improve patient outcomes and relations.
Monitor, generate, and report statistics relating to key measures for patient care.
Trained, coached, and mentored new employees to ensure full knowledge of efficient operation for department requirements.
Loan Processor - Customer Service & New Account March 1986 to June 1989Great American First Savings Bank － Citrus Heights, CA
Responsible for handling large cash transactions.
Follow up on all sales referral to improve customer relations and sales goals.
Processed consumer applications for verification of employment and credit.
Knowledge of banking and financial services products.
Office & Project Manager January 1982 to March 1986Andrade Professional Builders － Fresno, CA
Supervised employees for building projects to stay on schedule and budget.
Managed financial decisions and assets of the business.
BACHELOR OF SCIENCE : BUSINESS ADMINISTRATION, 2005UNIVERSITY OF PHOENIX, Sacramento Campus － Sacramento, CA
ASSOCIATED OF SCIENCE : PROCEDURAL LAW, 1995MTI WESTERN BUSINESS COLLEGE － Sacramento, CA
CERTIFICATE & REGISTERED : MEDICAL ASSISTANT, 1991WESTERN CAREER COLLEGE － Sacramento, CA