Medical Office Administrative Assistant resume example with 15 years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Flexible Medical Administrative Assistant passionate about patient care and aptitude for front desk duties as demonstrated over 16 years. Skilled in appointment scheduling, efficient data entry, health records maintenance and insurance billing tasks. Additional strengths include staff communication and digital data input. Versatile Administrative professional well-versed in healthcare practices, compliance standards and operations. Excellent problem-solver and clear communicator with positive and upbeat personality. Advanced abilities in Lytec, Intergy, Patient Now, eMDs. Capable [Job Title] adept at handling all medical administrative needs for busy [Type] practice. Knowledgeable about managing charts, forms and payments. Well-organized and proactive with good judgment and multitasking skills.

  • Family Medicine
  • Administrative Office Operations
  • Correspondence Management
  • CPT Coding
  • Insurance Authorizations
  • Document Management
  • Patient Care and Confidentiality
  • Referral Coordination
  • Patient Health Information Access
  • EHR Software
  • Medical Report Preparation
  • Scheduling Tests and Procedures
  • Practitioner Support
Work History
Medical Office Administrative Assistant, 12/2021 - Current
Shangri-La Eugene, OR,
  • Organized paperwork such as charts and reports for office and patient needs.
  • Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
  • Collaborated with healthcare professionals to maintain high-quality care across departments.
  • Generated reports and logged patient information for reliable records.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Performed various administrative tasks by filing, copying and faxing documents.
Office Administrator, 07/2007 - 04/2021
Vmly&R Englewood Cliffs, NJ,
  • Interacted with customers by phone, email, or in-person to provide information.
  • Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Oversaw maintenance of office facilities and equipment by collaborating with and inspecting work of repair contractors.
  • Edited documents to improve accuracy of language, flow, and readability.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
  • Monitored front areas so that questions could be promptly addressed.
Medical Office Coordinator, 01/2015 - 01/2017
Summa Western Reserve Hospital Tallmadge, OH,
  • Supported billing staff by making corrections to invoices and insurance submissions.
  • Created and maintained medical records from time of admission through patient discharge.
  • Addressed complaints made by patients and staff by escalating issues to supervision for further investigation.
  • Processed pre-admissions, new case information and referrals in Intergy database.
  • Created memoranda and documents to relay important information to staff.
  • Communicated with patients, insurance companies and providers through phone calls, emails and office drives concerning formularies and coverage limits.
  • Processed new office referrals to correct agencies within 24 hours of receiving notice.
  • Verified benefits and worked with insurance companies to obtain payments.
  • Maintained optimal supply levels by closely monitoring and proactively replenishing supply inventory.
  • Double-checked forms for accuracy and completion in terms of admission, transfer and discharge of patients.
  • Maintained patient databases and updated information in alignment with HIPAA protocols.
  • Reviewed and sent medical records to other physicians upon request.
  • Managed appointments, registrations and patient relations in busy Breast Oncology office.
  • Received, recorded and filed medical payments by check, cash, and credit card.
  • Oversaw office records and maintained strict document control.
  • Audited customer files to verify medical necessity and satisfaction of coverage criteria.
  • Pulled charts and prepared for nurse and doctor assessment.
Ph.D.: English Literature, Expected in 05/1970
SUNY At Buffalo - Buffalo, NY
Bachelor of Arts: Psychology, Expected in 05/1968
SUNY At Buffalo - Buffalo, NY
Additional Information

1. Maintained patient EMR chats through 4 EMR systems over the years.

2. Worked collaboratively with allied personnel in Radiology, hematology and oncology when working as administrator in Breast Oncology Office.

3. Prepared medical chart notes, imaging and lab reports to be sent to patients upon demand, insurance companies, law firms and their middle entities i.e. CIOX, Parameds, Episource, and Inovalon as well as medical specialists. Sent requested information onto CDs to requestors.

4. Scheduled patients for appointments with the doctor, surgical procedures, and radiation and chemotherapy.

I am seeking either part or full time employment in the healthcare field ; particularly medical records, front desk receptionist, in the Scottsdale area.

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Resume Overview

School Attended

  • SUNY At Buffalo
  • SUNY At Buffalo

Job Titles Held:

  • Medical Office Administrative Assistant
  • Office Administrator
  • Medical Office Coordinator


  • Ph.D.
  • Bachelor of Arts

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