Medical Office Administrative Assistant resume example with 7+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Enthusiastic and professional. Experienced administrative assistant with training in a wide range of office administration tasks. Able to work under pressure and collaborate with a team. Successful record of fielding phone calls, providing information to clients and acting as liaison between departments. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

  • Clerical skills: Thrives in a fast paced, high-volume environment. Able to
    manage multiple, changing priorities and deadline driven.
  • Oral Communication: Excellent interpersonal and customer service skills.
  • Planning: Arranged Travel, workflow prioritization, meeting planning
    experience and confidential exposure. Excellent Time management skills.
  • Multi-Line phone system, Proficient using Maestro Care Epic, Paycor, Powerbi, Enquire, Chart path , ECW, DocuSign, Trizetto, Nc Tracks, Palmetto and Amgen safety Net.
  • Technical Competence: Expert using all office equipment.
  • Computer skills: Proficient using all Microsoft Office computer Programs.
  • Key Personal assets: effective listening skills, excellent problem-solving
    skills, reliable, consistent, creative, detail-oriented, and dependable.
    such as Outlook, Word, Excel, and PowerPoint.
Education and Training
Wake Technical Community College Raleigh, NC Expected in 01/2025 Associate of Applied Science : Biopharmaceutical Technology - GPA :
Southern School of Energy And Sustainabi Durham, NC Expected in 06/2013 High School Diploma : - GPA :
Shangri-La - Medical Office Administrative Assistant
Corvallis, OR, 03/2022 - Current
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.
  • Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
  • Directed customer communication to appropriate department personnel.
  • Scheduled appointments, meetings and events for management staff.
  • Provided secretarial and office management support while building cooperative working relationships.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Prepared and prioritized calendars and correspondence.
  • Managed office duties, ordered materials, organized workspaces, answered emails and made phone calls.
  • Answered phones to direct callers, schedule appointments and provide general office information.
  • Delivered exceptional customer service through direct communication with clients and team members.
  • Drafted agendas, meeting notes and other documents to enhance collaborative process.
  • Updated patient demographic information in Chart path ECW to prevent treatment and recordkeeping errors.
  • Registered patients using proper data entry procedures and fully compliant ICD-10 and CPT codes.
  • Screened patients before and during admissions processes.
  • Communicated with patients with compassion while keeping medical information private.
  • Tackled and addressed top-level, high-priority issues with professional administrative discretion.
  • Opened, read and replied to e-mails, letters and correspondence on behalf of executives.
  • Managed and tracked expenses to meet company budget requirements.
  • Maintained company confidence and protected business operations by keeping sensitive information confidential.
  • Coordinated appointments with customers and staff members according to availability.
  • Adjusted appointments according to priority and tracked appointment durations.
  • Filed appointment documents and organized clerical supplies.
  • Evaluated medical insurance details and informed patients of uncovered fees.
  • Assisted patients with canceling and rescheduling appointments.
  • Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
  • Responded effectively to sensitive inquiries or complaints.
  • Coordinated appointments, meetings and conferences.
  • Maintained accurate department and customer records.
  • Organized both physical and digital files and updated reports to coordinate project materials.
  • Composed correspondence, reports and meeting notes.
  • Tracked and submitted employee timesheets to prepare for payroll processing.
  • Utilized editing programs to proofread content for typo-free emails, memos and documentation.
Aria Systems - Documentation Specialist
Saint Louis, MO, 07/2020 - 02/2022
  • Manages office documents and organizes archived documents for coworkers, which may require them to train employees on how to find and utilize different documents as needed.
  • Uploaded documents to control sites, tracked transmittals and coordinated revisions.
  • Researched and gathered information for inclusion in project documentation and deliverables.
  • Administered document access and revision rights to personnel to maintain documentation integrity.
  • Gathered and distributed content management system training materials to users.
  • Converted documents for specific personnel or project needs.
  • Monitored activities to assess compliance with records policies and document management regulations.
  • Kept electronic content legal, secure and accessible for relevant internal and external parties.
  • Verified accuracy and integrity of supplied data against established standards.
  • Developed electronic, and hardcopy data books.
  • Kept documents moving in proper flow by applying strong organizational, planning and multitasking abilities.
  • Protected medical information against unauthorized access, loss or corruption by consistently following security protocols.
  • Evaluated and recommended upgrades to improve existing computerized healthcare systems.
  • Identified department and user document management requirements by conducting in-depth needs assessments.
  • Located missing or mislabeled products, researched paperwork discrepancies and updated computer database.
  • Provided current and useful information in support of business decision making by gathering process and operational information, organizing points and analyzing trends.
  • Completed documents and work requests according to company standards.
East Tennessee Children's Hospital - Laboratory Assistant
Knoxville, TN, 09/2015 - 06/2020
  • Sanitized workstations and instruments to avoid cross-contamination.
  • Prepared laboratory equipment and instrumentation required for tests, research, process or quality control.
  • Recorded and reported test results accurately according to established procedures.
  • Maintained inventory and equipment and placed orders for laboratory supplies.
  • Managed lab work smoothly and with reliable accuracy to meet regulatory and operational demands.
  • Organized lab test solutions, compounds and reagents.
  • Produced and submitted laboratory documents and reports per compliance requirements.
  • Completed equipment maintenance and calibration tasks according to standards.
  • Handled administrative tasks for laboratory staff and overall operations.
  • Demonstrated testing procedures and equipment to new laboratory personnel.
  • Expertly procured and processed specimens for laboratory staff.
  • Recorded known control values from technical instruments to boost reliability and accuracy in test results reporting.
  • Oriented new technicians to proper operation and function of automated interpretation machine.
  • Completed required SMP, SOP and BHR documentation in accordance with set guidelines.
  • Maintained and updated database of relevant scientific articles, journals and manuscripts.
  • Collected, labeled and stored lab samples according to laboratory specifications.
  • Disposed of laboratory materials and samples using well established guidelines and instructions.
  • Prepared lab for daily operations by stocking materials and equipment.
  • Supported cleanliness and health standards to foster safe and effective sample analysis.
  • Attended lab meetings to participate in research discussions.
  • Performed daily housekeeping tasks driving efficient laboratory operations.
  • Managed laboratory supplies and equipment, providing maximum output to meet data deadlines.
  • Collected clinical and forensic data, contributing to high-quality knowledge database.
  • Researched and developed recommendations to resolve process, department and related customer issues.
  • Assisted engineers in addressing failure modes using test methods.
  • Created test and validation setups for component, subsystem and machine levels.
  • Liaised with scientists to test hypotheses and pursue valuable new research.

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Resume Overview

School Attended

  • Wake Technical Community College
  • Southern School of Energy And Sustainabi

Job Titles Held:

  • Medical Office Administrative Assistant
  • Documentation Specialist
  • Laboratory Assistant


  • Associate of Applied Science
  • High School Diploma

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