Medical Office Administrative Assistant resume example with 7+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary
Enthusiastic and professional. Experienced administrative assistant with training in a wide range of office administration tasks. Able to work under pressure and collaborate with a team. Successful record of fielding phone calls, providing information to clients and acting as liaison between departments. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Skills
Clerical skills: Thrives in a fast paced, high-volume environment. Able to
manage multiple, changing priorities and deadline driven.
Oral Communication: Excellent interpersonal and customer service skills.
Planning: Arranged Travel, workflow prioritization, meeting planning
experience and confidential exposure. Excellent Time management skills.
Multi-Line phone system, Proficient using Maestro Care Epic, Paycor, Powerbi, Enquire, Chart path , ECW, DocuSign, Trizetto, Nc Tracks, Palmetto and Amgen safety Net.
Technical Competence: Expert using all office equipment.
Computer skills: Proficient using all Microsoft Office computer Programs.
Key Personal assets: effective listening skills, excellent problem-solving
skills, reliable, consistent, creative, detail-oriented, and dependable.
such as Outlook, Word, Excel, and PowerPoint.
Education and Training
Wake Technical Community CollegeRaleigh, NCExpected in 01/2025 ā āAssociate of Applied Science:Biopharmaceutical Technology - GPA:
Southern School of Energy And SustainabiDurham, NCExpected in 06/2013 ā āHigh School Diploma: - GPA:
Experience
Shangri-La - Medical Office Administrative Assistant Corvallis, OR, 03/2022 - Current
Developed administrative processes to achieve organizational objectives and improve office efficiency.
Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
Directed customer communication to appropriate department personnel.
Scheduled appointments, meetings and events for management staff.
Provided secretarial and office management support while building cooperative working relationships.
Answered phone calls and emails to provide information, resulting in effective business correspondence.
Prepared and prioritized calendars and correspondence.
Managed office duties, ordered materials, organized workspaces, answered emails and made phone calls.
Answered phones to direct callers, schedule appointments and provide general office information.
Delivered exceptional customer service through direct communication with clients and team members.
Drafted agendas, meeting notes and other documents to enhance collaborative process.
Updated patient demographic information in Chart path ECW to prevent treatment and recordkeeping errors.
Registered patients using proper data entry procedures and fully compliant ICD-10 and CPT codes.
Screened patients before and during admissions processes.
Communicated with patients with compassion while keeping medical information private.
Tackled and addressed top-level, high-priority issues with professional administrative discretion.
Opened, read and replied to e-mails, letters and correspondence on behalf of executives.
Managed and tracked expenses to meet company budget requirements.
Maintained company confidence and protected business operations by keeping sensitive information confidential.
Coordinated appointments with customers and staff members according to availability.
Adjusted appointments according to priority and tracked appointment durations.
Filed appointment documents and organized clerical supplies.
Evaluated medical insurance details and informed patients of uncovered fees.
Assisted patients with canceling and rescheduling appointments.
Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
Responded effectively to sensitive inquiries or complaints.
Coordinated appointments, meetings and conferences.
Maintained accurate department and customer records.
Organized both physical and digital files and updated reports to coordinate project materials.
Composed correspondence, reports and meeting notes.
Tracked and submitted employee timesheets to prepare for payroll processing.
Utilized editing programs to proofread content for typo-free emails, memos and documentation.
Aria Systems - Documentation Specialist Saint Louis, MO, 07/2020 - 02/2022
Manages office documents and organizes archived documents for coworkers, which may require them to train employees on how to find and utilize different documents as needed.
Uploaded documents to control sites, tracked transmittals and coordinated revisions.
Researched and gathered information for inclusion in project documentation and deliverables.
Administered document access and revision rights to personnel to maintain documentation integrity.
Gathered and distributed content management system training materials to users.
Converted documents for specific personnel or project needs.
Monitored activities to assess compliance with records policies and document management regulations.
Kept electronic content legal, secure and accessible for relevant internal and external parties.
Verified accuracy and integrity of supplied data against established standards.
Developed electronic, and hardcopy data books.
Kept documents moving in proper flow by applying strong organizational, planning and multitasking abilities.
Protected medical information against unauthorized access, loss or corruption by consistently following security protocols.
Evaluated and recommended upgrades to improve existing computerized healthcare systems.
Identified department and user document management requirements by conducting in-depth needs assessments.
Located missing or mislabeled products, researched paperwork discrepancies and updated computer database.
Provided current and useful information in support of business decision making by gathering process and operational information, organizing points and analyzing trends.
Completed documents and work requests according to company standards.
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