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Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction.
Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Seasoned Medical Office Administrator adept at coordinating records, managing schedules and working with insurance companies. Knowledgeable about medical billing and recordkeeping requirements. Pursuing a new professional challenge with room for advancement.
Thorough Medical Office Assistant with outstanding communication and accounting skills. Exemplary understanding of medical laws and ethics. Knowledgeable in medical software applications. Compassionate, reliable and energetic.
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- Organized paperwork such as charts and reports for office and patient needs.
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Called patients to confirm scheduled appointments day in advance.
- Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
- Completed billing and coding duties to handle submitted claims for 1 years.
- Kept front check out area clean and organized for efficient service.
- Placed new merchandise on shelves and racks in appealing, organized arrangements to drive sales.
- Processed payments and returns with accuracy and efficiency.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Managed special actions such as returns processing and payment reversals for team members.
- Maintained reports of transactions and greeted customers when entering and leaving establishment.
- Maintained cleanliness and organization of front desk area.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Took reservations over phone, in person and via computer for guests and provided confirmation information for 2 years.
- Politely welcomed arriving guests, providing room keys and information on amenities and policies.
- Updated customer accounts with add-on room charges, including minibar use and room service bills.
Model Secondary Schools - Washington, DC,
Prospect College - Washington, DC,
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resume Strength
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Resume Overview
School Attended
- Model Secondary Schools
- Prospect College
Job Titles Held:
- Medical Office Administrative Assistant
- Sales Floor/ Cashiers
- Cashier
- Front Desk Agent
Degrees
- Diploma
- Medical Assistant Diploma
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