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medical office administration clerk resume example with 5+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary

Medical Office Administration Clerk with 3+ years of experience and strong office management skills. Proficient in Microsoft Office and multiple military personnel programs. Exceptional problem-solving and organizational skills. Talented at multi-tasking without compromising quality. Adept at processing various administrative actions for all personnel. Trained in all aspects of Command Support Staff, working directly under the command of the medical facility. Customer Service Representative who achieves high levels of customer satisfaction, while being dependable and punctual and having an outstanding attitude . Former Front Office Coordinator proficient in processing payments, resolving customer service issues, multi-tasking, and computer skills. Hard-working, collaborative team player, with the ability to learn quickly and have compassion for others.

Skills
  • Meeting Preparations
  • Information Processing
  • Paperwork and Documentation
  • Spreadsheet creating
  • Microsoft applications proficiency
  • Typing speed averaging 59 words per minute based on a 5-minute sample with 98% accuracy and fewer than 3 errors
  • Record keeping
  • Filing
  • Office Supply Ordering
  • Organization and Time management
  • Detail-oriented
  • Verbal and written communication
  • Good listening and understanding skills
  • General Ledger
  • First Aid/CPR
  • Reading comprehension
Education
Mingo County Vocational Center Delbarton, WV, Expected in 03/2015 GED : - GPA :
Certifications

Certified in BLS, January 2020

Work History
Basis Independent Schools - Medical Office Administration Clerk
Scottsdale, AZ, 07/2018 - Current
  • Serves as the personnel liaison between Commander's, Leadership, Air Force members, their families, as well as Civilian and Contract employees by managing and reporting on over 28 personnel programs.
  • Provides quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
  • Serves as a customer service representative by interacting with and being the first point of contact for personnel, members, and patients, by phone, email or in-person to provide information, monitoring statuses of response, and resolving employee issues or concerns.
  • Answers over 30 calls each day on multi-line telephone systems, supporting communication needs of multiple staff members.
  • Perform in-processing functions for all new hires and reviews in-processing forms for accuracy and completeness. Maintaining a filing system, reviews correspondence for spelling and grammar, receives mail, maintains the in-processing spreadsheet and serves as the forms manager for all in and out processing.
  • Produces high-quality reports, documents, spreadsheets and presentations for internal Command leadership and monthly staff meetings.
  • Procure, controls, and disposes of supplies and equipment required or no longer needed for clinic operations to ensure all
  • Manages efficient processing of more than 40 documents per month in high-volume environment.
  • Delivers clerical support by handling range of routine and special requirements.
  • Prepares meeting materials and takes clear notes of feedback from leadership.
  • Adheres to strict HIPAA guidelines at all times to protect member privacy.
  • Implements paperless filing system for departments.
  • Covers for Commander's Secretary in times of absence or need.
  • Keeps track of Commander's calendar; schedules, reschedules, or cancels appointments as necessary.
  • Aids in every day tasks and correspondence as needed.
  • Serves as the liaison between all personnel and Commander by coordinating meetings, screening members with questions, requesting signatures and needed documentation from the Commander, taking phone calls, and providing information as requested.
  • Reminds Commander of upcoming appointments and ensures schedule was accurate and organized.
Pivot Physical Therapy - Front Office Coordinator
City, STATE, 11/2017 - 07/2018
  • Collect patient and client documents and information upon referral.
  • Collect and keep record of credit card, check, or money order transactions, do basic bookkeeping.
  • Screened and transferred over 30 incoming calls, took down messages and transmitted information and documents to internal personnel.
  • Communicate and performed as a customer service representative with patients, employees, and other individuals to answer questions, disseminate or explain information, and resolving employee and patient complaints.
  • Schedule, reschedule, and cancel patient appointments.
  • Operated office machines, such as printers and scanners, fax machines, voice mail systems, and personal computers.
  • Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.
  • Deliver messages and run errands.
Piggly Wiggly Grocery Store - Keyholder/Assistant Office Manager
City, STATE, 08/2016 - 11/2017
  • Earned management trust by serving as key holder, responsibly opening and closing store.
  • Maintained daily ledgers and staffing schedules.
  • Executed customer transactions, including deposits, withdrawals, money orders and checks.
  • Served as the payroll liaison, created member account profiles in check cashing system and assisted in resolving payroll issues.
  • Executed wire transfers, stop payments and account transfers.
  • Answered telephone inquiries on check cashing system, bill pay system, money order transactions, and wire money transfers.
  • Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
  • Assisted on sales floor as needed to maintain service standards.
  • Maintained friendly and professional customer interactions.
  • Directed calls to appropriate individuals and departments.
  • Worked closely with vendors, corrected and processed invoices; would regularly procure issues, controls, and dispose of supplies and equipment required for store operations.
  • Recommended alternative to ensure product availability.
  • Excellent customer relations, routinely answered deescalated customer complaints while addressing concerns.
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Maintained the accounting register with vendors relating to supplies and equipment procured for the store.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Cleaned grocery shelves, storage area and work areas and kept floors free of spills, water and hazardous debris.
  • Designed displays to make the store experience interactive, engaging and reassuring.
  • Oversaw team of 7-8 employees
Shoe Show Mega Store - Retail Keyholder/Assistant Manager
City, STATE, 05/2015 - 04/2016
  • Completed store opening and closing procedures.
  • Received and counted money.
  • Processed cash, credit, debit and check payments.
  • Greeted customers promptly.
  • Directed customers to correct store locations.
  • Trained and mentored new employees.
  • Acted as a customer service representative to resolve payroll issues, generating requests to improve and resolve employee concerns.
  • Opened inventory boxes and restocked shelves.
  • Counted out cash drawers and balanced totals.
  • Maintained a filing system, reviewed and received mail for new shipments, supplies and equipment required for store operations.
  • Maintained account register to ensure payroll and all accounting was correct.
  • Accepted and processed customer returns and exchanges.
  • Improved customer service by projecting friendly and knowledgeable attitude.
  • Broke down boxes and disposed of trash.
  • Oversaw team of 2-4 employees.
  • Researched questions and concerns from customers and provided detailed responses.
  • Exercised good judgement with a positive attitude.
Affiliations

US Air Force

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Resume Overview

School Attended

  • Mingo County Vocational Center

Job Titles Held:

  • Medical Office Administration Clerk
  • Front Office Coordinator
  • Keyholder/Assistant Office Manager
  • Retail Keyholder/Assistant Manager

Degrees

  • GED

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