(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Profile

Medical Support Assistant: Charles George VA Medical Center

Dedicated and focused Enrollment and Eligibility/Emergency Room Clerk who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve goals. In my current position of over 2.5 years, I have enrolled and transfered countless Veteran's into the VA system either in person, by paper, and even over the phone. All very unique, all in which taught me my vast knowledge of the E&E system. I have been in the position of Emergency Room Clerk for approximately two years and this position has allowed me to become proficient with the ED check-in process, more Admission procedures, fielding multiple phone calls and focusing on questions from Veteran's as well as families of Veteran's synchronously. I act as a liaison with Nurse's, Physicians, Nurse Coordinators, Social Workers, Administration, Clerk's, Management, Billing, Non-VA Care, on a daily basis. This is in effort to coordinate with these colleagues information about the Veteran to help provide quality care for them.

Asheville-Buncombe Technical Community College Asheville, NC Expected in 2001 : General - GPA :

Phlebotomy GPA -3.30





ENG111- GPA-3.30

McDowell Technical Community College Marion, NC Expected in 2000 Associate of Arts : Early Childhood Development - GPA :

Early Childhood Education Credentials I-II

GPA 4.0

  • Ability to operate computer programs to enter, modify, and retrieve sensitive information/data into or from electronic medical records, scheduling systems and/or reports.
  • Understanding to schedule appointments in clinics and Emergency Room settings.
  • Ability to work independently in a wide variety of duties, including setting priorities and coordinating work with minimal or no supervision.
  • Able to identify patient/family concerns, perform the tasks required to resolve the issue accurately, timely, and follow-up to ensure a satisfactory resolution to meet the needs of Veteran's and their family while supporting the VA mission.
  • Finesse to meet, communicate, and interact with individuals from varying backgrounds, different levels of understanding, and other health care team members in a respectful, civil, beneficial, constructive manor in order to complete job duties- this may include clerical, technical, administrative, medical, non-medical- persons at all levels of the agency.
  • Experience providing medical administrative support to a variety of medical service or hospital specialty departments and knowledge of the services each department provides.
  • Knowledge of safety and fire prevention rules and regulations, facility and community disaster plans and procedures for my work area.
  • Knowledge to interpret rules, regulations, policies, and procedures to make a sound decisions using good judgment.
  • Patience to cope with a wide variety of problems and to resolve them quickly and decisively with common sense, tact, and diplomacy.
  • Advanced knowledge of policies and procedures associated with operational activities that affect the patient flow, patient care, and the revenue process.
  • Advanced knowledge of medical terminology due to the nature of language utilized by clinicians and nursing staff.
  • Ability to collaborate, communicate, set priorities, organize work in order to meet critical needs or deadlines, ensuring compliance with established processes, policies, and regulations.
  • Patient to be able to handle emergency situations and function calmly under stress in both public and private settings.
  • Interprets and applies VA rules and regulations relating to determining legal eligibility to benefits relating to hospital admission, nursing home, Non-VA Care, Outpatient care, Dental, Patient Transfer.
  • Serve and maintains as liaison with Enrollment and Eligibility, ER Providers, ER Nursing staff, Bed Manager, Social Work, Homeless Coordinator, Suicide Prevention, VA Police, Nurse Help Line, Laboratory, Decedent Affairs, Operator, Volunteer Services, Ward Clerks, Clinic Clerks, Primary Care Coordinator, Travel Coordinator, Transfer Coordinator, Patient Advocate, Patient Funds, Facility Revenue Director, and Escort Service on a daily basis.
  • Honesty- I take responsibility for any mistakes as it may be critical to a patient's safety.
  • Respect- I value the innate dignity of all persons, respect their uniqueness and diversity and enable the development of each ones potential.
  • Excellence- I strive to meet or exceed patient needs and work as a team to improve every aspect of care and service in our VA.
  • Compassion- I strive to be sensitive to patient's needs and concerns.
  • Dependable- To be at work and give 100% of myself and the skills that I have.
  • Integrity- Always open and honest and do the right thing in any given situation.
Professional Experience
St Joseph School Of Nursing - Medical Laboratory Technician/Phlebotomist
North Providence, RI, 04/2010 - 01/2011

Dedicated Medical Laboratory Assistant/Phlebotomist skilled in technical, clerical and patient support. Strong ability to communicate clearly and effectively to patients and staff performing venipuncture to obtain quality specimens in an inpatient and outpatient setting playing a key roll in patient's care.

Swift Refrigerated - Medical Assistant/ Lab Manager
Opelika, AL, 07/2002 - 2006
Enthusiastic Medical Assistant working with children, toddlers and babies. Assisting providers by triaging patients prior to examination. Also, managed the mini-lab by operating the Celdine machine, autoclave, monitoring culture plates in an incubator, keeping up with daily logs, performing venipuncture and various other swabs as requested.
Memorial Mission Hospital - Phlebotomist
City, STATE, 07/2002 - 2006

Enthusiastic, dependable Phlebotomist. Prepared specimens for analysis and established proper chronological priorities in testing.

Family Care IMS - Medical Assistant
City, STATE, 09/2002 - 10/2004

Interview patients to obtain medical information and measure their vital signs, weight, and height. Show patients to examination rooms and prepare them for the physician. Record patients' medical history, vital statistics and information such as test results in medical records. Prepare and administer medications as directed by a physician. Collect blood, tissue or other laboratory specimens, log the specimens, and prepare them for testing. Explain treatment procedures, medications, diets and physicians' instructions to patients.

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Resume Overview

School Attended

  • Asheville-Buncombe Technical Community College
  • McDowell Technical Community College

Job Titles Held:

  • Medical Laboratory Technician/Phlebotomist
  • Medical Assistant/ Lab Manager
  • Phlebotomist
  • Medical Assistant


  • Associate of Arts

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